The recover-account-cli.mjs file is located in the opt/xo/xo-server/dist folder and I still get the error at the end:

dir
snap XenOrchestraInstallerUpdater
root@debian:~# cd opt/xo/xo-server/dist
-bash: cd: opt/xo/xo-server/dist: No such file or directory
root@debian:~# cd /opt/xo/xo-server/dist
root@debian:/opt/xo/xo-server/dist# dir
api _moveFirst.mjs.map
_asyncMapValues.mjs _normalizeVmNetworks.mjs
_asyncMapValues.mjs.map _normalizeVmNetworks.mjs.map
cli.mjs _normalizeVmNetworks.test.mjs cli.mjs.map _normalizeVmNetworks.test.mjs.map collection patch.mjs collection.mjs patch.mjs.map collection.mjs.map _pDebounceWithKey.mjs connection.mjs _pDebounceWithKey.mjs.map connection.mjs.map _pDebounceWithKey.test.mjs _creat eNdJsonStream.mjs _pDebounceWithKey.test.mjs.map _createNdJsonStream.mjs.map proxy-console.mjs db-cli.mjs proxy-console.mjs.map db-cli.mjs.map recover-account-cli.mjs _ensureArray.mjs recover-account-cli.mjs.map _ensureArray.mjs.map schemas _ensureArray.test.mjs stream-to-existing-buffer.mjs _ensureArray.test.mjs.map stream-to-existing-buffer.mjs.map _extractIpFromVmNetworks.mjs stream-to-existing-buffer.test.mjs _extractIpFromVmNetworks.m js.map stream-to-existing-buffer.test.mjs.map fatfs-buffer.mjs utils.mjs fatfs-buffer.mjs.map utils.mjs.map glob-matcher.mjs utils.test.mjs glob-matcher.mjs.map utils.test.mjs.map _handleBackupLog.mjs _waitAll.mjs _handleBackupLog.mjs.map _waitAll.mjs.map index.mjs xapi index.mjs.map xapi-object-to-xo.mjs logs-cli.mjs xapi-object-to-xo.mjs.map logs-cli.mj s.map xapi-stats.mjs math.mjs xapi-stats.mjs.map math.mjs.map _XenStore.mjs math.test.mjs _XenStore.mjs.map math.test.mjs.map xo-mixins models xo.mjs _moveFirst.mjs xo.mjs.map
root@debian:/opt/xo/xo-server/dist# cli.mjs --help
-bash: cli.mjs: command not found
root@debian:/opt/xo/xo-server/dist# cli.mjs
-bash: cli.mjs: command not found
root@debian:/opt/xo/xo-server/dist# recover-account-cli.mjs admin@admin.net
-bash: recover-account-cli.mjs: command not found
root@debian:/opt/xo/xo-server/dist#

/opt/xo/xo-server/dist/recover-account-cli.mjs admin@admin.net

Thanks, it works

and when I ping, I get:
ping: xo.my-company.net: Name or service not known

what is wrong?

There is no DNS record for xo.my-company.net or you can’t resolve it from wherever you’re trying now.

xo.my-company.net -> which ip address should this be:
of the xcp-neg server or the server where the xen-orchestar is installed?

from where to run this command:
xo-cli --register http://xo.my-company.net/api/admin@admin.net
the xcp-neg server or the server where the xen-orchestar is installed?

Answer to both would be where XO is installed.

@isener said in Forgot password for the webgui:

I read somewhere that yiu have to use this command in CLI
xo-server-recover-account youremail@here.com

but how to install CLI?

This does not mean you need xo-cli installed. CLI refers to just active shell to your XOA VM, via console or ssh. Just run the command in the shell. If you have XO from sources, there's no such command alias and you need to run the script directly from where your XO is installed, like <installdir>/packages/xo-server/dist/recover-account-cli.mjs

but:
when I try to register with the:
xo-cli --register http://xo.my-company.net/api/admin@admin.net
with the right password, i het error:

getaddrinfo ENOTFOUND xo.my-company.net
Error: getaddrinfo ENOTFOUND xo.my-company.net
at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26

and when I ping, I get:
ping: xo.my-company.net: Name or service not known

what is wrong?
xo.my-company.net -> which ip address should this be:
of the xcp-neg server or the server where the xen-orchestar is installed?

from where to run this command:
xo-cli --register http://xo.my-company.net/api/admin@admin.net
the xcp-neg server or the server where the xen-orchestar is installed?

I think the XO-CLI has to be registered with XO to get it working and seeing as you are locked out that is not an option. Maybe someone here will offer a way to edit the database if not I would just delete and rebuild XO.