VM Failing to Reboot

kagbasi-ngc

@dinhngtu I see two instances of iaStorAC.inf. Should I remove both of them?

dinhngtu

kagbasi-ngc

@dinhngtu So I removed both drivers, oem3.inf and oem5.inf successfully. Unfortunately, the VM is still crashing with a BSOD of INACCESSIBLE_BOOT_DEVICE with Secure Boot on or off.

dinhngtu

@kagbasi-ngc That's expected since the boot storage driver is gone. You'll need to get into Safe Mode with the Recovery or F8 menu.

kagbasi-ngc

@dinhngtu I got into Safe Mode, then did nothing and just rebooted, result was still the same BSOD.

dinhngtu

@kagbasi-ngc It worked on my VM when I tried that procedure on my local lab system. Unfortunately without a closer inspection I can't tell what's going on. If you still want to recover the VM, I'd start at removing all the non-inbox drivers.

kagbasi-ngc

@dinhngtu I’m not sure I understand what you mean by non-inbox drivers.

I will talk with our ISSO to see if sending an export of the VM is allowable. If not, would you be interested in a video call where we can troubleshoot in realtime?

dinhngtu

@kagbasi-ngc I think for that it'd be more appropriate to contact our support team, which will be able to help you directly on your infrastructure. I'd also like to keep any troubleshooting information on the forum in case someone runs into a similar problem.

Non-inbox drivers mean drivers with "Inbox : No" as seen in your screenshot.

kagbasi-ngc

@dinhngtu Roger that, agreed.

I just got back to the lab, so I'm gonna try and remove those non-inbox drivers and see what happens.

kagbasi-ngc

@dinhngtu Unfortunately, I don't have good news. I removed all the non-inbox drivers, one by one (rebooting after removing each one), yet still the VM is crashing with the same BSOD message.

dinhngtu

@kagbasi-ngc Could the VM get into Safe Mode?

kagbasi-ngc

@dinhngtu Yes, it does. There is no Last Known Good State option however.