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    Backup success or failure ?

    Scheduled Pinned Locked Moved Backup
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    • P Offline
      peo
      last edited by

      I'm continuing to investigate a persistent (but random) backup issue I've encountered during my use of xcp-ng. I’ve previously raised this as part of other backup-related threads. The backup reports for some of my jobs continues to indicate a failure (specifically for "overall status" and "remote status"), even though the backup transfer itself appears to complete successfully.

      74b028a4-d5ed-49be-8cad-93d83e1c8886-image.png

      The email backup report:
      20e4158c-01a8-4a94-bad3-2c99663f7be9-image.png
      bcb18554-3539-4086-a0ad-610760ea0012-image.png

      When testing the remote from the settings, it is working without any problem.

      To provide more context, I recently performed a restore health check and a full restore to a new VM after the original machine received an OS and Docker update. This involved reverting the machine back to its pre-update state. This restore process was successful. Notably, when I used xo-cli to re-run the backup on this machine (from a sequence of 6 machines, all of which failed with ”Error: invalid HTTP header in response body"), it was the only one reporting this kind of error.

      I’ve attached the full JSON log for this job.

      {
        "data": {
          "mode": "delta",
          "reportWhen": "failure"
        },
        "id": "1748358247453",
        "jobId": "b9142eba-4954-414a-bbc0-180b071a6490",
        "jobName": "Docker",
        "message": "backup",
        "scheduleId": "148eb0e1-1a22-4966-9143-ce53849875de",
        "start": 1748358247453,
        "status": "failure",
        "infos": [
          {
            "data": {
              "vms": [
                "2af0192f-3cb3-daa2-33e6-ec8f18b0cfb1"
              ]
            },
            "message": "vms"
          }
        ],
        "tasks": [
          {
            "data": {
              "type": "VM",
              "id": "2af0192f-3cb3-daa2-33e6-ec8f18b0cfb1",
              "name_label": "Docker"
            },
            "id": "1748358250243",
            "message": "backup VM",
            "start": 1748358250243,
            "status": "failure",
            "tasks": [
              {
                "id": "1748358250247",
                "message": "clean-vm",
                "start": 1748358250247,
                "status": "success",
                "end": 1748358253304,
                "result": {
                  "merge": false
                }
              },
              {
                "id": "1748358253543",
                "message": "snapshot",
                "start": 1748358253543,
                "status": "success",
                "end": 1748358263363,
                "result": "f938e63e-3d5c-517c-f487-a28e2d93d44f"
              },
              {
                "data": {
                  "id": "2b919467-704c-4e35-bac9-2d6a43118bda",
                  "isFull": true,
                  "type": "remote"
                },
                "id": "1748358263364",
                "message": "export",
                "start": 1748358263364,
                "status": "failure",
                "tasks": [
                  {
                    "id": "1748358268282",
                    "message": "transfer",
                    "start": 1748358268282,
                    "status": "success",
                    "end": 1748358860438,
                    "result": {
                      "size": 38249955328
                    }
                  },
                  {
                    "id": "1748358884098",
                    "message": "clean-vm",
                    "start": 1748358884098,
                    "status": "failure",
                    "end": 1748358895353,
                    "result": {
                      "name": "InternalError",
                      "$fault": "client",
                      "$metadata": {
                        "httpStatusCode": 500,
                        "requestId": "074282D2C6F6946B",
                        "extendedRequestId": "MDc0MjgyRDJDNkY2OTQ2QjA3NDI4MkQyQzZGNjk0NkIwNzQyODJEMkM2RjY5NDZCMDc0MjgyRDJDNkY2OTQ2Qg==",
                        "attempts": 3,
                        "totalRetryDelay": 89
                      },
                      "Code": "InternalError",
                      "message": "Internal Error",
                      "stack": "InternalError: Internal Error\n    at throwDefaultError (/opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@smithy/smithy-client/dist-cjs/index.js:867:20)\n    at /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@smithy/smithy-client/dist-cjs/index.js:876:5\n    at de_CommandError (/opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@aws-sdk/client-s3/dist-cjs/index.js:4952:14)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@smithy/middleware-serde/dist-cjs/index.js:35:20\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:484:18\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@smithy/middleware-retry/dist-cjs/index.js:320:38\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:110:22\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:137:14\n    at async /opt/xo/xo-builds/xen-orchestra-202505261454/node_modules/@aws-sdk/middleware-logger/dist-cjs/index.js:33:22"
                    }
                  }
                ],
                "end": 1748358895354
              }
            ],
            "infos": [
              {
                "message": "will delete snapshot data"
              },
              {
                "data": {
                  "vdiRef": "OpaqueRef:f5151a82-9e27-e821-fb17-067c7c1de856"
                },
                "message": "Snapshot data has been deleted"
              },
              {
                "data": {
                  "vdiRef": "OpaqueRef:d8613b53-fe2b-014a-da5b-db943ec55b67"
                },
                "message": "Snapshot data has been deleted"
              }
            ],
            "end": 1748358895355
          }
        ],
        "end": 1748358895355
      }
      
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