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    8.3 beta, crashed Windows11 VM when trying to snapshot with memory

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    • M Online
      manilx @Danp
      last edited by

      @Danp Actually this is not the 1st time this happened as I now remember... Can't recall on which VM though. I 9 out of 10 only do standard snapshots

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      • stormiS Offline
        stormi Vates 🪐 XCP-ng Team
        last edited by

        Does it always crash, or just sometimes?

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        • M Online
          manilx @stormi
          last edited by

          @stormi I don't do this frequently or regularly. Since I reported it crashed 1 out of 4 (tests).

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          • stormiS Offline
            stormi Vates 🪐 XCP-ng Team
            last edited by stormi

            We'll try to reproduce. If you can upload the tarball created by xen-bugtool -y somewhere private, we can try to have a look at it.

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            • M Online
              manilx @stormi
              last edited by manilx

              @stormi said in 8.3 beta, crashed Windows11 VM when trying to snapshot with memory:

              xen-bugtool -y

              ScreenShot 2024-04-11 at 15.16.20.png
              I did run the command on the host it occurred. How do I get the file out?

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              • stormiS Offline
                stormi Vates 🪐 XCP-ng Team
                last edited by stormi

                With scp (or a windows equivalent such as WinSCP maybe? I seldom use Windows)

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                • M Online
                  manilx @stormi
                  last edited by

                  @stormi Worked with sftp. (On macos).

                  I'll submit link via PM

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                  • stormiS Offline
                    stormi Vates 🪐 XCP-ng Team
                    last edited by stormi

                    Actually, I'm not sure checkpoints are supported, or snapshots of a suspended VM which as a vTPM: https://docs.xenserver.com/en-us/xenserver/8/vms/windows.html#constraints

                    I had already noted we need to investigate what this actually means, but this might explain why it crashes sometimes.

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                    • M Online
                      manilx @stormi
                      last edited by

                      @stormi "You cannot snapshot or checkpoint a suspended VM with a vTPM attached."
                      The VM was running.... And we need snapshots for delta backups.

                      So let me know what you find.

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                      • stormiS Offline
                        stormi Vates 🪐 XCP-ng Team @manilx
                        last edited by stormi

                        @manilx I agree about snapshots. I don't know how we can checkpoint a VM without suspending it (I think it shortly suspends it and them resumes it), so I have trouble understanding XenServer's statement.

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                        • J Offline
                          jpwg3
                          last edited by

                          I'm experiencing similar issues on 2 out of 8 of my window server 2022 VMs. All 8 VMs with very similar configurations and no vTPM or secure boot on them. The only thing I see in common between the two that fail and the others is all the servers were set with static RAM 8Gb and Dynamic Max 8Gb. Except these two they were set 16 static and 8 dynamic. When I changed them to 8static and 8dynamic it ran just fine.

                          This isn't a deal breaker for me, but figured it might give you some insight or direction to look.

                          Xen Orchestra self compile commit ef3ad

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                          • stormiS Offline
                            stormi Vates 🪐 XCP-ng Team
                            last edited by

                            Using dynamic memory is known to be prone to causing occasional issues. Thanks for the feedback.

                            Oh, by the way, regarding vTPM and snapshots, we finally established that it's fully supported by XenServer 8 and that the documentation was just out of date.

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