Confused re: pricing (XOA vs. Vates Essentials)
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@msimanyi Also you can get the $1700/year option of Vates's Essential+ support plan, if you are willing to get the 5 Year support option. With which you can save up to 15% (in just 5 Years).
When you contact their sales team make sure to ask for their "5 Years Support" option! This will get you their best savings, as well as in under your $1800 price. Their higher offerings require you to have 3 or more hosts (on Pro and Enterprise) support subscription plans, as well as priced per host and per year. If you run into issues with your hosts or the VMs running on them you can open support tickets with them, and be able to draw upon their expertise (as the main developer) to fix the problem. If any bugs are present fixes for them as a subscriber to their support plans, will get priority in sorting out and the same for feature requests!
@olivierlambert An optional addon addition to the Essential and/or Essential+ support plans, may be a possibility to upgrade the response time and/or period of when support can occur to any combination of the following:-
- 1 hour response time (on working days)
- 1 day response time (in a 24/7 period)
- 1 hour response time (in a 24/7 period)
Can you please consider this feedback on your support subscriptions following my conversation with @msimanyi? Is it a possibility for it to be swapped in on the Essential or Essential+ plans?
The reason being the delay and when support can respond during is apparently a big issue. They find the faster response times from the higher plans, better for them. However the 3 hosts minimum is an extremely big issue for them due to cost of acquiring the necessary extra match hardware for the 3rd required host and the total cost of the Enterprise plan combined.
This is due to the long response time and restrictions when support can occur (when on Essential or Essential+) will cause them and their customers, inconvenience if or when they need support from Vates.
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@john-c said in Confused re: pricing (XOA vs. Vates Essentials):
It does NOT require three licensed servers (on Essential or Essential+), it allows up to (max) 3 hosts so you have room to grow.
Yes, on those packages. I was specifically talking about the Enterprise version for 24/7 support, which requires licensing at least three hosts. (I'm sure I could ignore implementing the third host, but I'd still have to pay the $1,800 / year basic host license fee for it.)
Again, thank you for all your effort discussing this.
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@msimanyi said in Confused re: pricing (XOA vs. Vates Essentials):
@john-c said in Confused re: pricing (XOA vs. Vates Essentials):
It does NOT require three licensed servers (on Essential or Essential+), it allows up to (max) 3 hosts so you have room to grow.
Yes, on those packages. I was specifically talking about the Enterprise version for 24/7 support, which requires licensing at least three hosts. (I'm sure I could ignore implementing the third host, but I'd still have to pay the $1,800 / year basic host license fee for it.)
Again, thank you for all your effort discussing this.
@msimanyi The Enterprise plan isn't just per year but also per host, so you would be paying on that plan per host and per year. With that minimum requirement you would be paying $4590 for 3 hosts every year (for 5 Years of Support), then for just a 1 year $5400 each year for 3 hosts.
The price per host per year is for each individual host on the higher plans, but the 3 host minimum is just a threshold for eligibility. So once you have 3 (or more) hosts, then you can choose to be on those plans.
So Essential+ plan is around that amount of $1,800 / year, if going for the 5 Years Support (with $1700). Anyway I left a feedback note for @olivierlambert to see if he can add options on the SMB plans, to enable upgrading the response times to be closer to the 24/7 ones (from Enterprise level).
Maybe worth talking to Vates directly to see if an exception can be granted in your case so you can be 24/7, any way worth contacting them to see - yes?