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    Backup through XO fails (VHD check error etc.)

    Scheduled Pinned Locked Moved Xen Orchestra
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    • florentF Offline
      florent Vates 🪐 XO Team @tanjix
      last edited by florent

      @tanjix what is the remote type ? (nfs /local/s3) ? do you use Store backup as multiple data blocks instead of a whole VHD file. ? encryption?

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      • T Offline
        tanjix
        last edited by

        @florent

        My remote is a NFS share on another host, connected via 10G SFP+.
        The option "Store backup as multiple data blocks instead of a whole VHD file" is not in use. This is my remote settings in XO:

        alt text

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        • T Offline
          tanjix
          last edited by

          No idea if it helps: This issue is not on all backup jobs, only on some of them.
          But I wasn't yet able to find out any similarities between those failing ones compared to those, that work fine.

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          • florentF Offline
            florent Vates 🪐 XO Team @tanjix
            last edited by

            @tanjix I will look into it and tell you if I find any clue

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            • T Offline
              tanjix
              last edited by tanjix

              @florent An observation / similiarity:

              Problems occur on VMs with big disks. Could the backup run into a timeout (whyever?)?
              I am backing up all my VMs using a "delta backup" on an hourly basis, all scheduled at different times within the hour (like :15 for VM1, :30 for VM2 etc.).

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              • florentF Offline
                florent Vates 🪐 XO Team @tanjix
                last edited by

                @tanjix as long as the size is under 2To, it should be ok. Also timeout are generally shown in the error log . I am still searching

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                • T Offline
                  tanjix @florent
                  last edited by

                  @florent the size of the VMs, where this problem exists, is below 2TB:

                  I observed this behaviour on 5 VMs, 3 of them on the same host, where 2 of them are Windows ones

                  • Win-DB = 100GB (on NFS-Storage with plenty of free space available)
                  • Win-IIS = 100GB (on NFS-Storage with plenty of free space available)
                  • srv02 = 55GB (sys) and 75GB (data) (both on NFS-Storage with plenty of free space available)
                  • vps01 = 10GB (sys) and 500GB (data) (both on NFS-Storage with plenty of free space available)
                  • vps02 = 10GB (sys) and 500GB (data) (both on NFS-Storage with plenty of free space available)

                  If I can provide anything additional, let me know.

                  Thanks!

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                  • florentF Offline
                    florent Vates 🪐 XO Team
                    last edited by

                    @tanjix I found the cause of the error messages ENOTDIR (a side effect of encryption )

                    but it won't explain why the backup fails ( worker exited with code null ) I'm still looking for a cause

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                    • T Offline
                      tanjix @florent
                      last edited by

                      @florent Hi florent, great news! I'm just wondering, which encryption you mean? On my end, I am not encrypting anything.

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                      • florentF Offline
                        florent Vates 🪐 XO Team @tanjix
                        last edited by florent

                        @tanjix nope it was with the changes we made to plug encryption on the data pipeline
                        but it's not the cause of the backup faling

                        do you have some logs on the xenserver side ?

                        can you monitor available memory on XO during a backup ?

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                        • T Offline
                          tanjix @florent
                          last edited by

                          @florent Apologies for my late response.

                          Which log exactly would you be looking for? the SMlog under /var/log on the XCP host?

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                          • T Offline
                            tanjix
                            last edited by

                            @florent I reverted back to:

                            xo-server 5.100.0
                            xo-web 5.101.0
                            commit 26e7e

                            and I'm facing the same issues. If you can tell me, which logs you need, I can surely provide them.

                            Thanks!

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