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    8.3 beta, crashed Windows11 VM when trying to snapshot with memory

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    • stormiS Offline
      stormi Vates 🪐 XCP-ng Team
      last edited by

      Does it always crash, or just sometimes?

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      • M Online
        manilx @stormi
        last edited by

        @stormi I don't do this frequently or regularly. Since I reported it crashed 1 out of 4 (tests).

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        • stormiS Offline
          stormi Vates 🪐 XCP-ng Team
          last edited by stormi

          We'll try to reproduce. If you can upload the tarball created by xen-bugtool -y somewhere private, we can try to have a look at it.

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          • M Online
            manilx @stormi
            last edited by manilx

            @stormi said in 8.3 beta, crashed Windows11 VM when trying to snapshot with memory:

            xen-bugtool -y

            ScreenShot 2024-04-11 at 15.16.20.png
            I did run the command on the host it occurred. How do I get the file out?

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            • stormiS Offline
              stormi Vates 🪐 XCP-ng Team
              last edited by stormi

              With scp (or a windows equivalent such as WinSCP maybe? I seldom use Windows)

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                manilx @stormi
                last edited by

                @stormi Worked with sftp. (On macos).

                I'll submit link via PM

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                • stormiS Offline
                  stormi Vates 🪐 XCP-ng Team
                  last edited by stormi

                  Actually, I'm not sure checkpoints are supported, or snapshots of a suspended VM which as a vTPM: https://docs.xenserver.com/en-us/xenserver/8/vms/windows.html#constraints

                  I had already noted we need to investigate what this actually means, but this might explain why it crashes sometimes.

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                  • M Online
                    manilx @stormi
                    last edited by

                    @stormi "You cannot snapshot or checkpoint a suspended VM with a vTPM attached."
                    The VM was running.... And we need snapshots for delta backups.

                    So let me know what you find.

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                    • stormiS Offline
                      stormi Vates 🪐 XCP-ng Team @manilx
                      last edited by stormi

                      @manilx I agree about snapshots. I don't know how we can checkpoint a VM without suspending it (I think it shortly suspends it and them resumes it), so I have trouble understanding XenServer's statement.

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                      • J Offline
                        jpwg3
                        last edited by

                        I'm experiencing similar issues on 2 out of 8 of my window server 2022 VMs. All 8 VMs with very similar configurations and no vTPM or secure boot on them. The only thing I see in common between the two that fail and the others is all the servers were set with static RAM 8Gb and Dynamic Max 8Gb. Except these two they were set 16 static and 8 dynamic. When I changed them to 8static and 8dynamic it ran just fine.

                        This isn't a deal breaker for me, but figured it might give you some insight or direction to look.

                        Xen Orchestra self compile commit ef3ad

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                        • stormiS Offline
                          stormi Vates 🪐 XCP-ng Team
                          last edited by

                          Using dynamic memory is known to be prone to causing occasional issues. Thanks for the feedback.

                          Oh, by the way, regarding vTPM and snapshots, we finally established that it's fully supported by XenServer 8 and that the documentation was just out of date.

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