@sushant-diwakar I think you misunderstood @olivierlambert as he was referring to the support ticket that you opened with Vates, which is still open and awaiting a response from you.
I restored the forum thread that you deleted because it contains information that is pertinent to this discussion. I'm leaving this topic separate for now, but IMO there really was no valid reason to start this new thread instead of continuing the prior one.