backblaze b2 / amazon s3 as remote in xoa

DodgeThis

julien-f
Still no sucess,
This vm that i'm trying to backups is about 290 Gb

Xen Orchestra is on a VM with:
Debian 10
4 Gb Ram
85 GB free hd
1CPU

xo-server 5.72.1
xo-web 5.75.0

{
  "data": {
    "mode": "full",
    "reportWhen": "failure"
  },
  "id": "1608035511007",
  "jobId": "695f3dfb-783f-4cb9-85ef-6805d75c7d26",
  "jobName": "AmazonTest",
  "message": "backup",
  "scheduleId": "75c619c3-8b6d-4c72-b110-131b01992b3e",
  "start": 1608035511007,
  "status": "failure",
  "tasks": [
    {
      "data": {
        "type": "VM",
        "id": "93b88999-8b61-7207-138b-1ef389491e71"
      },
      "id": "1608035511027",
      "message": "Starting backup of MysqlDB. (695f3dfb-783f-4cb9-85ef-6805d75c7d26)",
      "start": 1608035511027,
      "status": "failure",
      "tasks": [
        {
          "id": "1608035511031",
          "message": "snapshot",
          "start": 1608035511031,
          "status": "success",
          "end": 1608035512857,
          "result": "e612bb3b-9141-45ef-a901-ac8e4f1927c2"
        },
        {
          "id": "1608035512859",
          "message": "add metadata to snapshot",
          "start": 1608035512859,
          "status": "success",
          "end": 1608035512869
        },
        {
          "id": "1608035513055",
          "message": "waiting for uptodate snapshot record",
          "start": 1608035513055,
          "status": "success",
          "end": 1608035513259
        },
        {
          "id": "1608035513261",
          "message": "start VM export",
          "start": 1608035513261,
          "status": "success",
          "end": 1608035513302
        },
        {
          "data": {
            "id": "72341e61-56db-43f5-8389-78baf364516f",
            "type": "remote"
          },
          "id": "1608035513304",
          "message": "export",
          "start": 1608035513304,
          "status": "failure",
          "tasks": [
            {
              "id": "1608035514389",
              "message": "transfer",
              "start": 1608035514389,
              "status": "failure",
              "end": 1608035839218,
              "result": {
                "message": "write EPIPE",
                "errno": "EPIPE",
                "code": "NetworkingError",
                "syscall": "write",
                "region": "eu-central-1",
                "hostname": "s3.eu-central-1.amazonaws.com",
                "retryable": true,
                "time": "2020-12-15T12:37:18.736Z",
                "statusCode": 400,
                "name": "NetworkingError",
                "stack": "Error: write EPIPE\n    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:94:16)"
              }
            }
          ],
          "end": 1608035839357,
          "result": {
            "message": "write EPIPE",
            "errno": "EPIPE",
            "code": "NetworkingError",
            "syscall": "write",
            "region": "eu-central-1",
            "hostname": "s3.eu-central-1.amazonaws.com",
            "retryable": true,
            "time": "2020-12-15T12:37:18.736Z",
            "statusCode": 400,
            "name": "NetworkingError",
            "stack": "Error: write EPIPE\n    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:94:16)"
          }
        },
        {
          "id": "1608035839607",
          "message": "set snapshot.other_config[xo:backup:exported]",
          "start": 1608035839607,
          "status": "success",
          "end": 1608035839831
        }
      ],
      "end": 1608039896381
    }
  ],
  "end": 1608039896383
}

DodgeThis

Another one with a VM with +/-600 Gb

{
  "data": {
    "mode": "full",
    "reportWhen": "failure"
  },
  "id": "1608043681979",
  "jobId": "abfed8aa-b445-4c94-be5c-b6ed723792b8",
  "jobName": "amazontest",
  "message": "backup",
  "scheduleId": "44840d13-2302-45ae-9460-53ed451183ed",
  "start": 1608043681979,
  "status": "failure",
  "infos": [
    {
      "data": {
        "vms": [
          "fbea839a-72ac-ca3d-51e5-d4248e363d72"
        ]
      },
      "message": "vms"
    }
  ],
  "tasks": [
    {
      "data": {
        "type": "VM",
        "id": "fbea839a-72ac-ca3d-51e5-d4248e363d72"
      },
      "id": "1608043681986:0",
      "message": "Starting backup of DESKTOPGREEN. (abfed8aa-b445-4c94-be5c-b6ed723792b8)",
      "start": 1608043681986,
      "status": "failure",
      "tasks": [
        {
          "id": "1608043681990",
          "message": "snapshot",
          "start": 1608043681990,
          "status": "success",
          "end": 1608043683927,
          "result": "42f38a1a-5037-107d-1ceb-921fed6910fa"
        },
        {
          "id": "1608043683929",
          "message": "add metadata to snapshot",
          "start": 1608043683929,
          "status": "success",
          "end": 1608043683938
        },
        {
          "id": "1608043684127",
          "message": "waiting for uptodate snapshot record",
          "start": 1608043684127,
          "status": "success",
          "end": 1608043684330
        },
        {
          "id": "1608043684332",
          "message": "start VM export",
          "start": 1608043684332,
          "status": "success",
          "end": 1608043684348
        },
        {
          "data": {
            "id": "7847ac06-d46f-476a-84c1-608f9302cb67",
            "type": "remote"
          },
          "id": "1608043684352",
          "message": "export",
          "start": 1608043684352,
          "status": "failure",
          "tasks": [
            {
              "id": "1608043684783",
              "message": "transfer",
              "start": 1608043684783,
              "status": "failure",
              "end": 1608043987240,
              "result": {
                "message": "Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.",
                "code": "RequestTimeout",
                "region": null,
                "time": "2020-12-15T14:53:06.821Z",
                "requestId": "E47562F2C7A82C45",
                "extendedRequestId": "5nM1888rfrbLHHgUrlsuF5cISTd2kj6oVpWfz5Yhtpj4GtfW7wkX9HnTq/Tj8uU37Opp8FNjlFU=",
                "statusCode": 400,
                "retryable": true,
                "name": "RequestTimeout",
                "stack": "RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.\n    at Request.extractError (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/services/s3.js:700:35)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:106:20)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:688:14)\n    at Request.transition (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:22:10)\n    at AcceptorStateMachine.runTo (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:14:12)\n    at /opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:26:10\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:38:9)\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:690:12)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:116:18)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:688:14)\n    at Request.transition (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:22:10)\n    at AcceptorStateMachine.runTo (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:14:12)\n    at /opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:26:10\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:38:9)\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:690:12)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:116:18)\n    at callNextListener (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:96:12)\n    at IncomingMessage.onEnd (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/event_listeners.js:313:13)\n    at IncomingMessage.apply (events.js:326:22)\n    at IncomingMessage.patchedEmit (/opt/xo/xo-builds/xen-orchestra-202012150908/@xen-orchestra/log/src/configure.js:92:17)"
              }
            }
          ],
          "end": 1608043987241,
          "result": {
            "message": "Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.",
            "code": "RequestTimeout",
            "region": null,
            "time": "2020-12-15T14:53:06.821Z",
            "requestId": "E47562F2C7A82C45",
            "extendedRequestId": "5nM1888rfrbLHHgUrlsuF5cISTd2kj6oVpWfz5Yhtpj4GtfW7wkX9HnTq/Tj8uU37Opp8FNjlFU=",
            "statusCode": 400,
            "retryable": true,
            "name": "RequestTimeout",
            "stack": "RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.\n    at Request.extractError (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/services/s3.js:700:35)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:106:20)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:688:14)\n    at Request.transition (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:22:10)\n    at AcceptorStateMachine.runTo (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:14:12)\n    at /opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:26:10\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:38:9)\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:690:12)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:116:18)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n    at Request.emit (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:688:14)\n    at Request.transition (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:22:10)\n    at AcceptorStateMachine.runTo (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:14:12)\n    at /opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/state_machine.js:26:10\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:38:9)\n    at Request.<anonymous> (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/request.js:690:12)\n    at Request.callListeners (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:116:18)\n    at callNextListener (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/sequential_executor.js:96:12)\n    at IncomingMessage.onEnd (/opt/xo/xo-builds/xen-orchestra-202012150908/node_modules/aws-sdk/lib/event_listeners.js:313:13)\n    at IncomingMessage.apply (events.js:326:22)\n    at IncomingMessage.patchedEmit (/opt/xo/xo-builds/xen-orchestra-202012150908/@xen-orchestra/log/src/configure.js:92:17)"
          }
        },
        {
          "id": "1608043987670",
          "message": "set snapshot.other_config[xo:backup:exported]",
          "start": 1608043987670,
          "status": "success",
          "end": 1608043989451
        }
      ],
      "end": 1608051207208
    }
  ],
  "end": 1608051207238
}

DodgeThis

julien-f shorian like shorian says increasing mem to 16 Gb fixed the problem

julien-f

nraynaud ping

nraynaud

DodgeThis thank you, I will look harder into this.

DodgeThis

nraynaud glad to help somehow

klou

nraynaud

Confirmed bumping to 12 Gb RAM allowed my "larger" VM's (60 GB+) to complete.

xo-server 5.73.0
xo-web 5.76.0

nraynaud

Can someone please test the issue with the current master branch please?

shorian

nraynaud Will aim to do this over the weekend

shorian

I cannot get the backup to run; I have now tried about 12 times to run a backup that should complete in under 2 hours; without a timeout it runs on (stopped it after 10 hours), with a timeout of 3 hours it consistently fails with 'interrupted' without explanation.

Looking through the logs, we've got a lot of buffer allocation errors, it starts with this:

xo:xo-server ERROR uncaught exception {
  error: Error [RangeError]: Array buffer allocation failed
      at new ArrayBuffer (<anonymous>)
      at new Uint8Array (<anonymous>)
      at new FastBuffer (internal/buffer.js:950:1)
      at createUnsafeBuffer (buffer.js:149:12)
      at allocate (buffer.js:419:10)
      at Function.allocUnsafe (buffer.js:384:10)
      at BufferList._getBuffer (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/internal/streams/buffer_list.js:166:24)
      at BufferList.consume (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/internal/streams/buffer_list.js:119:54)
      at fromList (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/_stream_readable.js:1073:24)
      at Transform.Readable.read (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/_stream_readable.js:465:20)
      at ManagedUpload.fillStream (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:422:25)
      at Response.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:574:24)
      at Request.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/request.js:369:18)
      at Request.callListeners (/opt/xen-orchestra/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
      at Request.emit (/opt/xen-orchestra/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
      at Request.emit (/opt/xen-orchestra/node_modules/aws-sdk/lib/request.js:688:14)
      at Request.transition (/opt/xen-orchestra/node_modules/aws-sdk/lib/request.js:22:10)
      at AcceptorStateMachine.runTo (/opt/xen-orchestra/node_modules/aws-sdk/lib/state_machine.js:14:12)
      at /opt/xen-orchestra/node_modules/aws-sdk/lib/state_machine.js:26:10
      at Request.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/request.js:38:9)
      at Request.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/request.js:690:12)
      at Request.callListeners (/opt/xen-orchestra/node_modules/aws-sdk/lib/sequential_executor.js:116:18) {
    code: 'RangeError',
    time: 2021-01-16T22:07:11.590Z
  }
}

...followed by this repeating numerous times:

xo:xo-server ERROR uncaught exception {
  error: RangeError: Array buffer allocation failed
      at new ArrayBuffer (<anonymous>)
      at new Uint8Array (<anonymous>)
      at new FastBuffer (internal/buffer.js:950:1)
      at createUnsafeBuffer (buffer.js:149:12)
      at allocate (buffer.js:419:10)
      at Function.allocUnsafe (buffer.js:384:10)
      at Function.concat (buffer.js:564:25)
      at ManagedUpload.fillStream (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:433:38)
      at Transform.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:188:44)
      at Transform.apply (events.js:314:20)
      at Transform.patchedEmit (/opt/xen-orchestra/@xen-orchestra/log/src/configure.js:92:17)
      at Transform.EventEmitter.emit (domain.js:483:12)
      at emitReadable_ (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/_stream_readable.js:538:12)
      at processTicksAndRejections (internal/process/task_queues.js:83:21)
}

Going to try whacking the memory right up ; will report back later today.

shorian

Ok, been running this all weekend. In positive news, I've not had the timeout error once. In less positive news, I've yet to get a successful backup

With lots of memory and unlimited time, I'm afraid we consistently fail with HANDLE_INVALID. I'm unsure where to go with things from here - nraynaud let me know what I can do to help rather than throw problems at you. I'm at your disposal.

nraynaud

shorian thank you for your help. can you tell me what kind of backup you were launching and at what phase the error happened ?

shorian

nraynaud Normal backup to B2, concurrency set to 1, compression set to zsd - no other settings (ie no 'delete before' or 'with memory' - just a standard backup with zstd compression). I have also tried without compression without any variation in outcome.

Error occurs immediately after snapshot (about 5 mins later, but its the next line in the debug log), but we don't fail out for another 18 minutes; we get the bad allocation error every second until we finally die with a terminal 'bad allocation' error and completely fall over with an auto-restart of the script:

2021-01-16T22:20:00.164Z xo:xo-server ERROR uncaught exception {
  error: RangeError: Array buffer allocation failed
      at new ArrayBuffer (<anonymous>)
      at new Uint8Array (<anonymous>)
      at new FastBuffer (internal/buffer.js:950:1)
      at createUnsafeBuffer (buffer.js:149:12)
      at allocate (buffer.js:419:10)
      at Function.allocUnsafe (buffer.js:384:10)
      at Function.concat (buffer.js:564:25)
      at ManagedUpload.fillStream (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:433:38)
      at Transform.<anonymous> (/opt/xen-orchestra/node_modules/aws-sdk/lib/s3/managed_upload.js:188:44)
      at Transform.apply (events.js:314:20)
      at Transform.patchedEmit (/opt/xen-orchestra/@xen-orchestra/log/src/configure.js:92:17)
      at Transform.EventEmitter.emit (domain.js:483:12)
      at emitReadable_ (/opt/xen-orchestra/@xen-orchestra/fs/node_modules/readable-stream/lib/_stream_readable.js:538:12)
      at processTicksAndRejections (internal/process/task_queues.js:83:21)
}
terminate called after throwing an instance of 'std::bad_alloc'
  what():  std::bad_alloc
error: Forever detected script was killed by signal: SIGABRT
error: Script restart attempt #2
2021-01-16T22:20:17.950Z app-conf /opt/xen-orchestra/packages/xo-server/config.toml
2021-01-16T22:20:17.956Z app-conf /root/.config/xo-server/config.toml
2021-01-16T22:20:17.957Z app-conf /root/.config/xo-server/config.z-auto.json
2021-01-16T22:20:17.960Z xo:main INFO Configuration loaded.
2021-01-16T22:20:17.963Z xo:main INFO Web server listening on http://[::]:80

Interestingly I've left the backup process to keep running every few hours, and we're now getting some success - I've yet to have the 3 VMs in question all back up in one pass, but the last couple of passes have resulted in one or two of them completing successfully. See sample logs:

2021-01-18T09_00_00.011Z - backup NG.log.txt

2021-01-18T03_00_00.009Z - backup NG.log.txt

In summary, we are now we are getting some timeouts - different than the 12,000ms that we were seeing originally, but now with the new errors in the attached logs of 'no object with UUID or opaque ref'.

If I lower the memory back down to 4gb we revert back to the buffer allocation errors.

I'm very happy to send over more extensive logs but would prefer to do so 1:1 rather than into a public forum.

nraynaud

shorian thank you I will look at all that.

nraynaud

shorian Capture d’écran 2021-01-19 à 14.07.27.png

I just did a test with this configuration, would you mind checking that it as close as possible as yours? I got a backup to work with this configuration. That suggest we have to search for a limit and not plainly search for a bug.

If it's the same backup configuration, we'll have to look for a difference in the VMs (mine transfers 11.77 GiB of data).

Can you describe your VM please? in particular the number and size of the disks.

thank you for your help.

shorian

nraynaud Identical setup, except using B2 not S3.

Initially looking at backing up 3 VMs, each with a single disk sized 100gb, 150gb and 25gb respectively, SR is thin provisioned (ext4), total backup size (compressed) is about 76gb over a 1gbps connection; takes about 90 mins for a clean backup.

Individually they back up fine, as a group they don't. (In total have about 1.2tb of VMs to back up but not trying for that one just yet).

shorian

Footnote to this - I have just tried to back up 20 small VMs and they all backed up fine; seems to be a function of VM size?

nraynaud

shorian yes, VM size would make sense as a limit, I'll try to run with less memory.

shorian

nraynaud I've been playing about with the larger VMs. It may be coincidence, but if I clear out the target (B2), then the backup seems to work ok with the XO that has 16gb mem. However, the second time the same back up is run, the larger machines fail with errors like the following:

Error calling AWS.S3.upload: class java.net.SocketTimeoutException - Read timed out (https://pod-xxx.backblaze.com/bz_internal/upload_part) after 324446 ms.

I'll run some tests over the course of the next day or so to see if the above is 100% repeatable or a coincidence...

nraynaud

shorian thank you for your help.