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Remote Desktop doesn't work anymore on VM

Scheduled Pinned Locked Moved Solved Compute
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  • P
    Pierre Briec
    last edited by 23 Nov 2021, 21:10

    Hi,

    i've decided to post because i'm going crazy.
    I had an old hypervisor running xcp-ng 8.1 and several VMs (win7 and win10) clients on it.
    The RDP was working fine.
    Last month, i've built a new server with xcp-ng 8.2 and move these VMs on the new server. Now, Remote Desktop doesn't anymore.
    I thought it came from antivirus kaspersky and made some changes on VMs but it doesn't work.

    So i've tried to move one VM from the new xcp-ng to the old xcp-ng, and it works! RDP works!
    I've checked my firewall rules but i haven't found specific rules related to my old xcp-ng allowing RDP port 3389.
    Can someone have some ideas as i'm going crazy.
    I'm missing something?

    thanks
    Pierre

    1 Reply Last reply Reply Quote 0
    • P
      Pierre Briec @Darkbeldin
      last edited by 26 Nov 2021, 07:27

      @darkbeldin

      Thanks, the problem came from the switch.
      Thanks for your support.
      Pierre

      D 1 Reply Last reply 26 Nov 2021, 09:00 Reply Quote 1
      • D
        dariosplit
        last edited by 23 Nov 2021, 22:26

        You may lose your windows RDP licenses on the new host. It gives me a new activation every time.

        P 1 Reply Last reply 24 Nov 2021, 07:40 Reply Quote 0
        • P
          Pierre Briec @dariosplit
          last edited by 24 Nov 2021, 07:40

          @dariosplit

          thanks for your answer
          I don't think it's related to licenses.
          The same VM is working fine on my old xcp-ng 8.1 host with RDP and not on the new hypervisor xcp-ng 8.2.
          I've tried new VM (win7 and win10) client, it's the same. So i've concluded that the problem is not specific to the client but specific to the host or hardware?
          Can someone confirm that? and how fix that?

          thanks
          Pierre

          1 Reply Last reply Reply Quote 0
          • D
            Darkbeldin Vates 🪐 Pro Support Team
            last edited by 24 Nov 2021, 07:45

            Hi Pierre,

            Can you give us some info about what error you have on client side when trying to connect?
            Mostly i would say it's a network issue, you could try installing a new VM instead of migrating one that could give you some clues perhaps.

            P 1 Reply Last reply 24 Nov 2021, 08:18 Reply Quote 0
            • P
              Pierre Briec @Darkbeldin
              last edited by 24 Nov 2021, 08:18

              @darkbeldin xcp-ng_rdp.jpg

              Actually, i've made a backup of VM-Admin stored on xcp-college host and have restored it on xen-college host.
              When it's working, in Xcp-ng Center, in the Console tab, i have RDP connexion like screenshot.
              On the xcp-college host, if i click on "Switch to Remote Desktop", it does nothing

              If i shutdown VM-Admin on xcp-college, and start it on xen-college host, it's working.

              D 1 Reply Last reply 24 Nov 2021, 08:22 Reply Quote 0
              • D
                Darkbeldin Vates 🪐 Pro Support Team @Pierre Briec
                last edited by 24 Nov 2021, 08:22

                @pierre-briec Ok to remove any third party issue could you try by using directly RDP from your Windows client not from XCP-center.

                P 1 Reply Last reply 24 Nov 2021, 08:32 Reply Quote 0
                • P
                  Pierre Briec @Darkbeldin
                  last edited by 24 Nov 2021, 08:32

                  @darkbeldin

                  I've already tried. I'm using mremote-ng or windows RDP client to access my VMs, and it's the same. If the VM is stored on xcp-college => not working, and xen-college => working

                  D 1 Reply Last reply 24 Nov 2021, 08:33 Reply Quote 0
                  • D
                    Darkbeldin Vates 🪐 Pro Support Team @Pierre Briec
                    last edited by 24 Nov 2021, 08:33

                    @pierre-briec What's the error from the rdp client?

                    P 1 Reply Last reply 24 Nov 2021, 08:52 Reply Quote 0
                    • P
                      Pierre Briec @Darkbeldin
                      last edited by 24 Nov 2021, 08:52

                      @darkbeldin

                      the classic error. RDP could not open because

                      1. RDP is not activated
                      2. Remote Computer is shutdown
                      3. Remote Computer is not available on the network

                      xcp-ng_rdp2.jpg

                      D 1 Reply Last reply 24 Nov 2021, 08:56 Reply Quote 0
                      • D
                        Darkbeldin Vates 🪐 Pro Support Team @Pierre Briec
                        last edited by 24 Nov 2021, 08:56

                        @pierre-briec You should check the network part on your host that the only thing that could make sense to me.
                        From my point of view it's not an XCP-ng issue but most probably a network problem as when you switch host you don't have the same problem.

                        P 1 Reply Last reply 24 Nov 2021, 09:11 Reply Quote 0
                        • P
                          Pierre Briec @Darkbeldin
                          last edited by 24 Nov 2021, 09:11

                          @darkbeldin
                          If it's true, i've no idea what is wrong.
                          The VM on the different hosts are on the same network.
                          Could RDP be blocked by host itself ?

                          D 1 Reply Last reply 24 Nov 2021, 09:16 Reply Quote 0
                          • D
                            Darkbeldin Vates 🪐 Pro Support Team @Pierre Briec
                            last edited by 24 Nov 2021, 09:16

                            @pierre-briec No XCP-ng won't block RDP only way from my pow is network misconfiguration or firewall or switch in the network.

                            P 1 Reply Last reply 26 Nov 2021, 07:27 Reply Quote 0
                            • P
                              Pierre Briec @Darkbeldin
                              last edited by 26 Nov 2021, 07:27

                              @darkbeldin

                              Thanks, the problem came from the switch.
                              Thanks for your support.
                              Pierre

                              D 1 Reply Last reply 26 Nov 2021, 09:00 Reply Quote 1
                              • O olivierlambert marked this topic as a question on 26 Nov 2021, 08:05
                              • O olivierlambert has marked this topic as solved on 26 Nov 2021, 08:05
                              • D
                                Darkbeldin Vates 🪐 Pro Support Team @Pierre Briec
                                last edited by 26 Nov 2021, 09:00

                                @pierre-briec I'm happy it's solved, and happy i was right 😉

                                1 Reply Last reply Reply Quote 1
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