Management agent detected - No version
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I've got a Windows Server 2022 VM that has the Citrix version of the guest tools installed. Everything seemingly works, except in Xen Orchestra it simply says "Management agent detected", but doesn't list a version like most of my other Windows Server VMs such as "Management agent 9.3.1-91 detected". I've tried installing the latest version but the installer claims there is already a newer version installed no matter what version of the installer I use. I then decided to try uninstalling the guest tools and reinstalling - what a rabbit hole I went down! Long story short, after I eventually got the guest tools installed again - I couldn't get Xen Orchestra to recognize that the tools were installed on that VM. I messed with it for a while and finally just reverted to a snapshot in frustration.
Is it a big deal that Xen Orchestra doesn't list the version of the guest tools on the VM? If so, what can I do to fix it? Is there a better way to uninstall and reinstall the tools?
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Hi,
Can you do a
xe vm-param-list uuid=<VM UUID>to see the params and check if it's XO or something else?Also, what XO version are you using?
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@olivierlambert
Thanks for the reply Olivier,
When I ran the param list, I got this:uuid ( RO) : 1dc552a9-aad8-46f6-97ab-553039728a08 name-label ( RW): Cedar name-description ( RW): NPS Server user-version ( RW): 1 is-a-template ( RW): false is-default-template ( RW): false is-a-snapshot ( RO): false snapshot-of ( RO): <not in database> snapshots ( RO): f179f4ff-5466-f3f0-8716-de8729e13206; 4d557f3c-76c9-836c-0654-01f41f6a4880; ae4c287b-7277-0717-ad78-d1eb0f92c358; 3cdf0ece-06ba-9c2f-300e-39241c9b2b68; 923606e2-712c-82a8-2de3-8f8e968c5379 snapshot-time ( RO): 19700101T00:00:00Z snapshot-info ( RO): parent ( RO): 4d557f3c-76c9-836c-0654-01f41f6a4880 children ( RO): is-control-domain ( RO): false power-state ( RO): running memory-actual ( RO): 8589934592 memory-target ( RO): 8589934592 memory-overhead ( RO): 73400320 memory-static-max ( RW): 8589934592 memory-dynamic-max ( RW): 8589934592 memory-dynamic-min ( RW): 8589934592 memory-static-min ( RW): 8589934592 suspend-VDI-uuid ( RW): <not in database> suspend-SR-uuid ( RW): <not in database> VCPUs-params (MRW): VCPUs-max ( RW): 4 VCPUs-at-startup ( RW): 4 actions-after-shutdown ( RW): Destroy actions-after-reboot ( RW): Restart actions-after-crash ( RW): Restart console-uuids (SRO): a9aac870-faa7-fc02-740a-813b03ccb16f hvm ( RO): true platform (MRW): timeoffset: -18000; device-model: qemu-upstream-compat; nx: true; acpi: 1; apic: true; pae: true; hpet: true; viridian: true allowed-operations (SRO): changing_dynamic_range; migrate_send; pool_migrate; suspend; hard_reboot; hard_shutdown; clean_reboot; clean_shutdown; pause; checkpoint; snapshot current-operations (SRO): blocked-operations (MRW): destroy: true allowed-VBD-devices (SRO): 1; 2; 4; 5; 6; 7; 8; 9; 10; 11; 12; 13; 14; 15; 16; 17; 18; 19; 20; 21; 22; 23; 24; 25; 26; 27; 28; 29; 30; 31; 32; 33; 34; 35; 36; 37; 38; 39; 40; 41; 42; 43; 44; 45; 46; 47; 48; 49; 50; 51; 52; 53; 54; 55; 56; 57; 58; 59; 60; 61; 62; 63; 64; 65; 66; 67; 68; 69; 70; 71; 72; 73; 74; 75; 76; 77; 78; 79; 80; 81; 82; 83; 84; 85; 86; 87; 88; 89; 90; 91; 92; 93; 94; 95; 96; 97; 98; 99; 100; 101; 102; 103; 104; 105; 106; 107; 108; 109; 110; 111; 112; 113; 114; 115; 116; 117; 118; 119; 120; 121; 122; 123; 124; 125; 126; 127; 128; 129; 130; 131; 132; 133; 134; 135; 136; 137; 138; 139; 140; 141; 142; 143; 144; 145; 146; 147; 148; 149; 150; 151; 152; 153; 154; 155; 156; 157; 158; 159; 160; 161; 162; 163; 164; 165; 166; 167; 168; 169; 170; 171; 172; 173; 174; 175; 176; 177; 178; 179; 180; 181; 182; 183; 184; 185; 186; 187; 188; 189; 190; 191; 192; 193; 194; 195; 196; 197; 198; 199; 200; 201; 202; 203; 204; 205; 206; 207; 208; 209; 210; 211; 212; 213; 214; 215; 216; 217; 218; 219; 220; 221; 222; 223; 224; 225; 226; 227; 228; 229; 230; 231; 232; 233; 234; 235; 236; 237; 238; 239; 240; 241; 242; 243; 244; 245; 246; 247; 248; 249; 250; 251; 252; 253; 254 allowed-VIF-devices (SRO): 1; 2; 3; 4; 5; 6 possible-hosts ( RO): 7b8ede23-05d9-4ab1-8eb7-9393958f1e73 domain-type ( RW): hvm current-domain-type ( RO): hvm HVM-boot-policy ( RW): BIOS order HVM-boot-params (MRW): order: cdn HVM-shadow-multiplier ( RW): 1.000 PV-kernel ( RW): PV-ramdisk ( RW): PV-args ( RW): PV-legacy-args ( RW): PV-bootloader ( RW): PV-bootloader-args ( RW): last-boot-CPU-flags ( RO): vendor: GenuineIntel; features: 1fcbfbff-97ba2223-2c100800-00000001-00000001-00000000-00000000-00000000-00001000-9c000400-00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000 last-boot-record ( RO): '{"platformdata":{"timeoffset":"-21600","featureset":"1fcbfbff-97ba2223-2c100800-00000001-00000001-00000000-00000000-00000000-00001000-9c000400-00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000","usb":"true","usb_tablet":"true","device-model":"qemu-upstream-compat","nx":"true","acpi":"1","apic":"true","pae":"true","hpet":"true","viridian":"true"},"xen_platform":[1,1],"pv_drivers_detected":true,"pci_power_mgmt":false,"pci_msitranslate":true,"qemu_vifs":[],"qemu_vbds":[],"suspend_memory_bytes":8589926400,"original_profile":"Qemu_upstream_compat","profile":"Qemu_upstream_compat","nested_virt":false,"nomigrate":false,"domain_config":["X86",{"emulation_flags":["X86_EMU_LAPIC","X86_EMU_HPET","X86_EMU_PM","X86_EMU_RTC","X86_EMU_IOAPIC","X86_EMU_PIC","X86_EMU_VGA","X86_EMU_IOMMU","X86_EMU_PIT","X86_EMU_USE_PIRQ"]}],"last_start_time":1671065329.071482,"ty":["HVM",{"firmware":"Bios","qemu_stubdom":false,"qemu_disk_cmdline":false,"boot_order":"cdn","pci_passthrough":false,"pci_emulations":[],"serial":"pty","acpi":true,"video":"Cirrus","video_mib":4,"timeoffset":"-21600","shadow_multiplier":1.0,"hap":true}],"build_info":{"has_hard_affinity":false,"priv":["BuildHVM",{"video_mib":4,"shadow_multiplier":1.0}],"vcpus":4,"kernel":"/usr/libexec/xen/boot/hvmloader","memory_target":8388608,"memory_max":8388608},"version":2}' resident-on ( RO): 7b8ede23-05d9-4ab1-8eb7-9393958f1e73 affinity ( RW): <not in database> other-config (MRW): auto_poweron: true; mac_seed: a34af5c1-a474-a0cc-32ac-d05db93c4a8b; vgpu_pci: ; base_template_name: Other install media; install-methods: cdrom dom-id ( RO): 143 recommendations ( RO): <restrictions><restriction field="memory-static-max" max="137438953472" /><restriction field="vcpus-max" max="32" /><restriction property="number-of-vbds" max="255" /><restriction property="number-of-vifs" max="7" /><restriction field="has-vendor-device" value="false" /></restrictions> xenstore-data (MRW): vm-data/mmio-hole-size: 268435456; vm-data: ha-always-run ( RW) [DEPRECATED]: false ha-restart-priority ( RW): blobs ( RO): start-time ( RO): 20230515T21:07:59Z install-time ( RO): 20230515T13:36:14Z VCPUs-number ( RO): 4 VCPUs-utilisation (MRO): 0: 0.163; 1: 0.088; 2: 0.086; 3: 0.092 os-version (MRO): name: Microsoft Windows Server 2022 Standard|C:\WINDOWS|\Device\Harddisk0\Partition2; distro: windows; major: 10; minor: 0; spmajor: 0; spminor: 0 PV-drivers-version (MRO): PV-drivers-up-to-date ( RO) [DEPRECATED]: true memory (MRO): disks (MRO): VBDs (SRO): 02b87d7e-3200-be91-a52d-c47d63e8124a; ce7d2d17-c37c-ffc5-285a-aa8e78484827 networks (MRO): 0/ip: 10.58.0.123; 0/ipv4/0: 10.58.0.123; 0/ipv6/0: fe80:0000:0000:0000:4faa:960a:101f:769f PV-drivers-detected ( RO): true other (MRO): platform-feature-xs_reset_watches: 1; platform-feature-multiprocessor-suspend: 1; has-vendor-device: 1; feature-xs-batcmd: 1; feature-wuRebootRequired: 1; feature-updatetime: 1; feature-ts2: 1; feature-ts: 1; feature-suspend: 1; feature-static-ip-setting: 1; feature-shutdown: 1; feature-setcomputername: 1; feature-s4: 1; feature-s3: 1; feature-reboot: 1; feature-poweroff: 1; feature-balloon: 1; data-ts: 1 live ( RO): true guest-metrics-last-updated ( RO): 20230515T23:29:17Z can-use-hotplug-vbd ( RO): true can-use-hotplug-vif ( RO): true cooperative ( RO) [DEPRECATED]: true tags (SRW): Host17 appliance ( RW): <not in database> snapshot-schedule ( RW): <not in database> is-vmss-snapshot ( RO): false start-delay ( RW): 0 shutdown-delay ( RW): 0 order ( RW): 0 version ( RO): 0 generation-id ( RO): 4824934206377367662:4827416633761133499 hardware-platform-version ( RO): 2 has-vendor-device ( RW): true requires-reboot ( RO): false reference-label ( RO): bios-strings (MRO): bios-vendor: Xen; bios-version: ; system-manufacturer: Xen; system-product-name: HVM domU; system-version: ; system-serial-number: ; baseboard-manufacturer: ; baseboard-product-name: ; baseboard-version: ; baseboard-serial-number: ; baseboard-asset-tag: ; baseboard-location-in-chassis: ; enclosure-asset-tag: ; hp-rombios: ; oem-1: Xen; oem-2: MS_VM_CERT/SHA1/bdbeb6e0a816d43fa6d3fe8aaef04c2bad9d3e3dMost of my Windows VMs are running 9.3.1-91 of the guest tools.
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Can you compare the output by pasting the same command for a VM that is working for you?
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@olivierlambert
Note sure exactly what I'm looking for, but here's one that is working:uuid ( RO) : 8d606257-9d41-d397-01b3-af01119de501 name-label ( RW): Cypress name-description ( RW): Laserfiche Server user-version ( RW): 1 is-a-template ( RW): false is-default-template ( RW): false is-a-snapshot ( RO): false snapshot-of ( RO): <not in database> snapshots ( RO): 300c313e-be78-f79f-803d-fe5ead534c2a; d8d0cf99-a880-6642-3466-374709a86b95; 3f9a169d-19f6-6f06-235e-d5166bec9c49; 85442fcb-01bb-a0f0-72ab-9c8a29acfb96 snapshot-time ( RO): 19700101T00:00:00Z snapshot-info ( RO): parent ( RO): d8d0cf99-a880-6642-3466-374709a86b95 children ( RO): is-control-domain ( RO): false power-state ( RO): running memory-actual ( RO): 34361827328 memory-target ( RO): 0 memory-overhead ( RO): 278921216 memory-static-max ( RW): 34359738368 memory-dynamic-max ( RW): 34359738368 memory-dynamic-min ( RW): 25769803776 memory-static-min ( RW): 1073741824 suspend-VDI-uuid ( RW): <not in database> suspend-SR-uuid ( RW): <not in database> VCPUs-params (MRW): VCPUs-max ( RW): 8 VCPUs-at-startup ( RW): 8 actions-after-shutdown ( RW): Destroy actions-after-reboot ( RW): Restart actions-after-crash ( RW): Restart console-uuids (SRO): b10725bf-e5fd-89e2-193b-87b8c395f615 hvm ( RO): true platform (MRW): timeoffset: -18000; secureboot: false; cores-per-socket: 8; device-model: qemu-upstream-uefi; videoram: 8; hpet: true; viridian_apic_assist: true; apic: true; device_id: 0002; viridian_crash_ctl: true; pae: true; vga: std; nx: true; viridian_time_ref_count: true; viridian_stimer: true; viridian: true; acpi: 1; viridian_reference_tsc: true allowed-operations (SRO): changing_dynamic_range; migrate_send; pool_migrate; changing_VCPUs_live; suspend; hard_reboot; hard_shutdown; clean_reboot; clean_shutdown; pause; checkpoint; snapshot current-operations (SRO): blocked-operations (MRW): destroy: true allowed-VBD-devices (SRO): 2; 4; 5; 6; 7; 8; 9; 10; 11; 12; 13; 14; 15; 16; 17; 18; 19; 20; 21; 22; 23; 24; 25; 26; 27; 28; 29; 30; 31; 32; 33; 34; 35; 36; 37; 38; 39; 40; 41; 42; 43; 44; 45; 46; 47; 48; 49; 50; 51; 52; 53; 54; 55; 56; 57; 58; 59; 60; 61; 62; 63; 64; 65; 66; 67; 68; 69; 70; 71; 72; 73; 74; 75; 76; 77; 78; 79; 80; 81; 82; 83; 84; 85; 86; 87; 88; 89; 90; 91; 92; 93; 94; 95; 96; 97; 98; 99; 100; 101; 102; 103; 104; 105; 106; 107; 108; 109; 110; 111; 112; 113; 114; 115; 116; 117; 118; 119; 120; 121; 122; 123; 124; 125; 126; 127; 128; 129; 130; 131; 132; 133; 134; 135; 136; 137; 138; 139; 140; 141; 142; 143; 144; 145; 146; 147; 148; 149; 150; 151; 152; 153; 154; 155; 156; 157; 158; 159; 160; 161; 162; 163; 164; 165; 166; 167; 168; 169; 170; 171; 172; 173; 174; 175; 176; 177; 178; 179; 180; 181; 182; 183; 184; 185; 186; 187; 188; 189; 190; 191; 192; 193; 194; 195; 196; 197; 198; 199; 200; 201; 202; 203; 204; 205; 206; 207; 208; 209; 210; 211; 212; 213; 214; 215; 216; 217; 218; 219; 220; 221; 222; 223; 224; 225; 226; 227; 228; 229; 230; 231; 232; 233; 234; 235; 236; 237; 238; 239; 240; 241; 242; 243; 244; 245; 246; 247; 248; 249; 250; 251; 252; 253; 254 allowed-VIF-devices (SRO): 1; 2; 3; 4; 5; 6 possible-hosts ( RO): 7b8ede23-05d9-4ab1-8eb7-9393958f1e73 domain-type ( RW): hvm current-domain-type ( RO): hvm HVM-boot-policy ( RW): BIOS order HVM-boot-params (MRW): order: cd; firmware: uefi HVM-shadow-multiplier ( RW): 1.000 PV-kernel ( RW): PV-ramdisk ( RW): PV-args ( RW): PV-legacy-args ( RW): PV-bootloader ( RW): PV-bootloader-args ( RW): last-boot-CPU-flags ( RO): vendor: GenuineIntel; features: 1fcbfbff-97ba2223-2c100800-00000001-00000001-00000000-00000000-00000000-00001000-9c000400-00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000 last-boot-record ( RO): '{"platformdata":{"timeoffset":"-21600","featureset":"1fcbfbff-97ba2223-2c100800-00000001-00000001-00000000-00000000-00000000-00001000-9c000400-00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000","usb":"true","usb_tablet":"true","secureboot":"false","cores-per-socket":"8","device-model":"qemu-upstream-uefi","videoram":"8","hpet":"true","viridian_apic_assist":"true","apic":"true","device_id":"0002","viridian_crash_ctl":"true","pae":"true","vga":"std","nx":"true","viridian_time_ref_count":"true","viridian_stimer":"true","viridian":"true","acpi":"1","viridian_reference_tsc":"true"},"xen_platform":[2,2],"pv_drivers_detected":true,"pci_power_mgmt":false,"pci_msitranslate":true,"qemu_vifs":[],"qemu_vbds":[],"suspend_memory_bytes":34361815040,"original_profile":"Qemu_upstream_uefi","profile":"Qemu_upstream_uefi","nested_virt":false,"nomigrate":false,"domain_config":["X86",{"emulation_flags":["X86_EMU_LAPIC","X86_EMU_HPET","X86_EMU_PM","X86_EMU_RTC","X86_EMU_IOAPIC","X86_EMU_PIC","X86_EMU_VGA","X86_EMU_IOMMU","X86_EMU_PIT","X86_EMU_USE_PIRQ"]}],"last_start_time":1671120180.833622,"ty":["HVM",{"firmware":["Uefi",{"backend":"xapidb","on_boot":"Persist"}],"qemu_stubdom":false,"qemu_disk_cmdline":false,"boot_order":"cd","pci_passthrough":false,"pci_emulations":[],"serial":"pty","acpi":true,"video":"Standard_VGA","video_mib":8,"timeoffset":"-21600","shadow_multiplier":1.0,"hap":true}],"build_info":{"has_hard_affinity":false,"priv":["BuildHVM",{"video_mib":8,"shadow_multiplier":1.0}],"vcpus":8,"kernel":"/usr/libexec/xen/boot/hvmloader","memory_target":33554432,"memory_max":33554432},"version":2}' resident-on ( RO): 7b8ede23-05d9-4ab1-8eb7-9393958f1e73 affinity ( RW): 7b8ede23-05d9-4ab1-8eb7-9393958f1e73 other-config (MRW): auto_poweron: true; base_template_name: Windows Server 2019 (64-bit); import_task: OpaqueRef:0f4d0ba6-f411-45cf-9ab0-4290e67833f3; mac_seed: 85d273bd-c373-aa04-1378-672d6fcc5d91; install-methods: cdrom dom-id ( RO): 105 recommendations ( RO): <restrictions><restriction field="memory-static-max" max="1649267441664"/><restriction field="vcpus-min" min="2"/><restriction field="vcpus-max" max="32"/><restriction field="has-vendor-device" value="true"/><restriction field="allow-network-sriov" value="1"/><restriction field="supports-bios" value="yes"/><restriction field="supports-uefi" value="yes"/><restriction field="supports-secure-boot" value="yes"/><restriction max="255" property="number-of-vbds"/><restriction max="7" property="number-of-vifs"/></restrictions> xenstore-data (MRW): vm-data/mmio-hole-size: 268435456; vm-data: ha-always-run ( RW) [DEPRECATED]: false ha-restart-priority ( RW): blobs ( RO): start-time ( RO): 20230502T18:27:57Z install-time ( RO): 20220620T19:47:09Z VCPUs-number ( RO): 8 VCPUs-utilisation (MRO): 0: 0.019; 1: 0.009; 2: 0.006; 3: 0.008; 4: 0.008; 5: 0.011; 6: 0.008; 7: 0.005 os-version (MRO): name: Microsoft Windows Server 2019 Standard|C:\Windows|\Device\Harddisk0\Partition4; distro: windows; major: 10; minor: 0; spmajor: 0; spminor: 0 PV-drivers-version (MRO): major: 9; minor: 3; micro: 1; build: 91 PV-drivers-up-to-date ( RO) [DEPRECATED]: true memory (MRO): disks (MRO): VBDs (SRO): 8ba64bd7-def3-4d7a-cf2f-779e92ec29fb; 9856dc1c-f102-d8b9-ceec-a373dd9854c0; 7a6f6a25-7779-70d2-285e-d5cdf9c2f628 networks (MRO): 0/ip: 10.58.0.17; 0/ipv4/0: 10.58.0.17; 0/ipv6/0: fe80:0000:0000:0000:4030:6b51:af30:1a6f PV-drivers-detected ( RO): true other (MRO): platform-feature-xs_reset_watches: 1; platform-feature-multiprocessor-suspend: 1; has-vendor-device: 1; feature-xs-batcmd: 1; feature-wuRebootRequired: 1; feature-updatetime: 1; feature-ts2: 1; feature-ts: 1; feature-suspend: 1; feature-static-ip-setting: 1; feature-shutdown: 1; feature-setcomputername: 1; feature-s4: 1; feature-s3: 1; feature-reboot: 1; feature-poweroff: 1; feature-balloon: 1; data-ts: 1 live ( RO): true guest-metrics-last-updated ( RO): 20230502T18:32:36Z can-use-hotplug-vbd ( RO): true can-use-hotplug-vif ( RO): true cooperative ( RO) [DEPRECATED]: true tags (SRW): Host17 appliance ( RW): <not in database> snapshot-schedule ( RW): <not in database> is-vmss-snapshot ( RO): false start-delay ( RW): 0 shutdown-delay ( RW): 0 order ( RW): 0 version ( RO): 0 generation-id ( RO): 4530498340429139692:8376915708369647130 hardware-platform-version ( RO): 2 has-vendor-device ( RW): true requires-reboot ( RO): false reference-label ( RO): windows-server-2019-64bit bios-strings (MRO): bios-vendor: Xen; bios-version: ; system-manufacturer: Xen; system-product-name: HVM domU; system-version: ; system-serial-number: ; baseboard-manufacturer: ; baseboard-product-name: ; baseboard-version: ; baseboard-serial-number: ; baseboard-asset-tag: ; baseboard-location-in-chassis: ; enclosure-asset-tag: ; hp-rombios: ; oem-1: Xen; oem-2: MS_VM_CERT/SHA1/bdbeb6e0a816d43fa6d3fe8aaef04c2bad9d3e3d -
I would do a diff between the 2 records on all tools related fields and see if there's a change.
If not, force refresh XO, then disconnect/reconnect your pool in settings/server and check if it's still not correct.
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Hi,
I too have a new install of server 2022 which is not displaying the Management agent version.
@olivierlambert said in Management agent detected - No version:
force refresh XO, then disconnect/reconnect your pool in settings/server and check if it's still not correct
I have done this but still no difference.
- Citrix VM Tools in the Windows VM 9.3.1
- xo-server 5.110.0
- xo-web 5.112.0
- XCP-ng 8.2.1 with patch's installed
Kind regards
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This issue seems to have popped back up with version 9.3.3 on clean installs of server 2022 for us. Anyone else seeing it? Upgrades report the version fine however.
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@flakpyro Yes yes, this is exactly what is happening. If you want to enjoy the version number, you have to install version 9.3.2 first and then upgrade to version 9.3.3.
