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    vmware import problem.

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    • A Offline
      altikardes
      last edited by

      Hello everyone, I am trying to import a virtual machine with the vmware import tool but when I try to connect I get the message "Cannot read properties of undefined (reading 'map')". Is anyone experiencing this issue?

      XOA version: 5.100.2
      Vmware version: VMware ESXi, 8.0.2, 23305546

      D 1 Reply Last reply Reply Quote 1
      • D Offline
        DustinB @altikardes
        last edited by

        @altikardes said in vmware import problem.:

        Hello everyone, I am trying to import a virtual machine with the vmware import tool but when I try to connect I get the message "Cannot read properties of undefined (reading 'map')". Is anyone experiencing this issue?

        XOA version: 5.100.2
        Vmware version: VMware ESXi, 8.0.2, 23305546

        What version of VMWare are you using, and what are you licensed for?

        Initial recommendation based on common issues.

        • Uninstall ESXi guest drivers
        • Turn off the VM you're trying to import

        Guest Drivers can cause compatibility issues.

        If you're using the lowest licensing from VMWare, you don't have access to live migration, thus you'll have to turn off the VM.

        If you can provide more details, we can try to help.

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          altikardes @DustinB
          last edited by

          @DustinB

          VMware ESXi, 8.0.2, 23305546
          Guest version: 12389
          I get the same error when I try to transfer the machine that is turned off. I will remove the guest drivers and try again. I will inform you about the result.

          Thanks,

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          • DanpD Offline
            Danp Pro Support Team
            last edited by

            A few things you could do --

            • Share the full error message (see entry in Setting > Logs)
            • Switch to the "latest" release channel to see if issue also occurs there
            • Review our Vmware migration checklist -- https://help.vates.tech/kb/en-us/37/133

            HTH, Dan

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