Problem with BackupNG (internal error)
I tried to Backup a VM with BackupNG. Sometimes it worked successfully to backup the VMs with the Deltabackup. But most times the backups failed. So I downlaoded the Log file and there I found an URL to that showed me this Error. I found something in the Internet, that says it is an Database error from Xenserver. But I don't know how to fix it.
Hopefully someone coud help me.
Thanks for your respons
HTTP 500 internal server error
An unexpected error occurred; please wait a while and try again. If the problem persists, please contact your support representative.
Db_exn.DBCache_NotFound("missing row", "task", "OpaqueRef:2edce6db-4bd7-4930-9cbb-1b958b89f97e")
We lack a lot of info to help you:
- What's your XenServer version? Is it up to date?
- The exact error message from the backup log
- Are you running XOA or Xen Orchestra from the sources? Is it up to date? if from the sources, did you followed the official doc instructions or a 3rd party script?
Sunilplayer last edited by olivierlambert
XenServer Version: 7.6
Backup Log File: 2019-05-02T06_59_08.172Z - backup NG.txt
Im running XOA with license, we got the finished XOA VM.
"product_brand": "XCP-ng"in the log file, so are you sure it's XenServer?
Double check both XS/XCP-ng and XOA are fully up-to-date.
Anyway, this error is coming from the host, not Xen Orchestra: something is wrong within your host while attempting to do a delta operation. You can also try to restart the toolstack and see if the problem is fixed.
Sorry, yes we use XCP-NG with the Version 7.6. So I try to restart the Host and after that I will do some Updates.
Good, keep us posted. Also, as you have Pro support, you could create a ticket in your support zone: there is a response time guarantee that you haven't in the forum
We could fix the problem. We had a full log partition on our xen host. This coused the problems with the backups. I hope this information helps you.
Thanks for the feedback!