Problem with BackupNG (internal error)
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Hello,
I tried to Backup a VM with BackupNG. Sometimes it worked successfully to backup the VMs with the Deltabackup. But most times the backups failed. So I downlaoded the Log file and there I found an URL to that showed me this Error. I found something in the Internet, that says it is an Database error from Xenserver. But I don't know how to fix it.
Hopefully someone coud help me.
Thanks for your responsRegards,
Linus
HTTP 500 internal server error
An unexpected error occurred; please wait a while and try again. If the problem persists, please contact your support representative.
Additional information
Db_exn.DBCache_NotFound("missing row", "task", "OpaqueRef:2edce6db-4bd7-4930-9cbb-1b958b89f97e") -
Hi,
We lack a lot of info to help you:
- What's your XenServer version? Is it up to date?
- The exact error message from the backup log
- Are you running XOA or Xen Orchestra from the sources? Is it up to date? if from the sources, did you followed the official doc instructions or a 3rd party script?
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XenServer Version: 7.6
Backup Log File: 2019-05-02T06_59_08.172Z - backup NG.txtIm running XOA with license, we got the finished XOA VM.
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I see
"product_brand": "XCP-ng"in the log file, so are you sure it's XenServer?Double check both XS/XCP-ng and XOA are fully up-to-date.
Anyway, this error is coming from the host, not Xen Orchestra: something is wrong within your host while attempting to do a delta operation. You can also try to restart the toolstack and see if the problem is fixed.
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Sorry, yes we use XCP-NG with the Version 7.6. So I try to restart the Host and after that I will do some Updates.
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Good, keep us posted. Also, as you have Pro support, you could create a ticket in your support zone: there is a response time guarantee that you haven't in the forum
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We could fix the problem. We had a full log partition on our xen host. This coused the problems with the backups. I hope this information helps you.
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Thanks for the feedback!
