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    Import OVA silently fails

    Scheduled Pinned Locked Moved Xen Orchestra
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    • A
      Andrew C
      last edited by

      Hello,

      So I exported a VM from VMWare as OVA. I did this test first on a windows 10 install, with no vmware tools installed, exported as OVA and imported into XCP-NG without issue. Then i took a VM that has been running for years, and removed vmware tools, and exported as OVA. When I import it, it shows up importing disk or what have you on the Tasks page, but then after some time it just silently disappears. Nothing shows up in the log.

      I have including a screen shot of it importing:
      The Selected VM
      b6185781-bd19-44a0-a3a2-950d49d6098c-image.png

      The Import under-tasks [This runs until a large percent, i think like 30-40% range, i tend to miss exsactly when it fails]
      3e2fb8da-eaa5-49e7-b671-b01df055464f-image.png

      Then when i select the logs tab: Nothing
      9020ba87-42fb-453e-86b2-05ab059df94a-image.png

      Is there a physical location i can check for these? /var/logs? or something to see what is causing this import to vaporize?

      Any hints would be appreciated.
      Thank you,
      Andrew

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      • A
        Andrew C
        last edited by

        Ah found something after opening xen center:
        899a396e-c1f6-4d3f-8d87-d168960e1ca6-image.png

        They appear to have stopped VMs! Any ideas?

        1 Reply Last reply Reply Quote 0
        • DanpD
          Danp Vates 🪐 Pro Support Team
          last edited by

          More details please --

          • Are you running XOA or XO (from sources)?
          • What version? Are you up to date?
          • Have you tried checking the logs from CLI?
          A 1 Reply Last reply Reply Quote 1
          • A
            Andrew C @Danp
            last edited by

            @Danp

            • I have tried from XOA (Enterprise) as well from XenCenter.
            • Current version: 5.44.1
            • What would I look for in these lots, there is alot in here.

            Thank you,

            1 Reply Last reply Reply Quote 0
            • olivierlambertO
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              Alternatively, there's an CLI tool to import an OVA

              1 Reply Last reply Reply Quote 0
              • DanpD
                Danp Vates 🪐 Pro Support Team
                last edited by

                There's a newer version that includes improvements to the OVA import process. You can access it by switching to the latest release channel in XOA.

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                • A
                  Andrew C
                  last edited by

                  OK , i updated to lastest, and it has the same effect. Where do i find CLI documentation for importing?

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                  • olivierlambertO
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    https://github.com/vatesfr/xen-orchestra/tree/master/%40xen-orchestra/upload-ova#usage

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                    • A
                      Andrew C
                      last edited by

                      Ok the file syslog has alot of errors in it, looks like unhandled promise chains. (.then errors) The file is 3MB, how can i get this file to you?

                      Here is a snippet near the area of import:

                      Apr  8 01:09:51 xoa xo-server[115382]: 2020-04-08T05:09:51.657Z xo:xapi DEBUG Creating VM Spiceworks-Production
Apr  8 01:09:51 xoa xo-server[115382]: 2020-04-08T05:09:51.728Z xo:xapi DEBUG Creating VDI Hard disk 1 on Local storage
Apr  8 01:09:51 xoa xo-server[115382]: 2020-04-08T05:09:51.729Z xo:xapi DEBUG Creating VIF for VM Spiceworks-Production on network MGMT-LAN
Apr  8 01:09:52 xoa xo-server[115382]: 2020-04-08T05:09:52.538Z xo:xapi DEBUG Creating VBD for VDI Hard disk 1 on VM [Importing...] Spiceworks-Production
Apr  8 01:11:07 xoa kernel: [3494938.746302] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65109 PROTO=2 
Apr  8 01:11:07 xoa kernel: [3494938.746397] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65110 PROTO=2 
Apr  8 01:13:17 xoa kernel: [3495068.743182] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65116 PROTO=2 
Apr  8 01:13:17 xoa kernel: [3495068.743286] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65117 PROTO=2 
Apr  8 01:15:27 xoa kernel: [3495198.739905] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65122 PROTO=2 
Apr  8 01:15:27 xoa kernel: [3495198.739971] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=65123 PROTO=2 
Apr  8 01:15:54 xoa kernel: [3495225.770190] node invoked oom-killer: gfp_mask=0x6200ca(GFP_HIGHUSER_MOVABLE), nodemask=(null), order=0, oom_score_adj=0
Apr  8 01:15:54 xoa kernel: [3495225.770191] node cpuset=/ mems_allowed=0
Apr  8 01:15:54 xoa kernel: [3495225.770196] CPU: 1 PID: 115382 Comm: node Not tainted 4.19.0-8-amd64 #1 Debian 4.19.98-1
Apr  8 01:15:54 xoa kernel: [3495225.770196] Hardware name: Xen HVM domU, BIOS 4.11.1-7.8.xcpng8.0 12/12/2019
Apr  8 01:15:54 xoa kernel: [3495225.770197] Call Trace:
Apr  8 01:15:54 xoa kernel: [3495225.770206]  dump_stack+0x66/0x90
Apr  8 01:15:54 xoa kernel: [3495225.770211]  dump_header+0x6b/0x283
Apr  8 01:15:54 xoa kernel: [3495225.770214]  ? do_try_to_free_pages+0x2ec/0x370
Apr  8 01:15:54 xoa kernel: [3495225.770215]  oom_kill_process.cold.30+0xb/0x1cf
Apr  8 01:15:54 xoa kernel: [3495225.770217]  ? oom_badness+0xe9/0x140
Apr  8 01:15:54 xoa kernel: [3495225.770219]  out_of_memory+0x1a5/0x450
Apr  8 01:15:54 xoa kernel: [3495225.770221]  __alloc_pages_slowpath+0xbd8/0xcb0
Apr  8 01:15:54 xoa kernel: [3495225.770223]  __alloc_pages_nodemask+0x28b/0x2b0
Apr  8 01:15:54 xoa kernel: [3495225.770225]  filemap_fault+0x3bd/0x780
Apr  8 01:15:54 xoa kernel: [3495225.770228]  ? alloc_set_pte+0xf2/0x560
Apr  8 01:15:54 xoa kernel: [3495225.770229]  ? filemap_map_pages+0x1ed/0x3a0
Apr  8 01:15:54 xoa kernel: [3495225.770282]  ext4_filemap_fault+0x2c/0x40 [ext4]
Apr  8 01:15:54 xoa kernel: [3495225.770285]  __do_fault+0x36/0x130
Apr  8 01:15:54 xoa kernel: [3495225.770286]  __handle_mm_fault+0xe6c/0x1270
Apr  8 01:15:54 xoa kernel: [3495225.770288]  handle_mm_fault+0xd6/0x200
Apr  8 01:15:54 xoa kernel: [3495225.770291]  __do_page_fault+0x249/0x4f0
Apr  8 01:15:54 xoa kernel: [3495225.770294]  ? page_fault+0x8/0x30
Apr  8 01:15:54 xoa kernel: [3495225.770295]  page_fault+0x1e/0x30
Apr  8 01:15:54 xoa kernel: [3495225.770297] RIP: 0033:0x13a72b9
Apr  8 01:15:54 xoa kernel: [3495225.770303] Code: Bad RIP value.
Apr  8 01:15:54 xoa kernel: [3495225.770304] RSP: 002b:00007ffcf8ff0490 EFLAGS: 00010246
Apr  8 01:15:54 xoa kernel: [3495225.770305] RAX: 0000055c072656b9 RBX: 0000000000c0f1f0 RCX: 00000000030be010
Apr  8 01:15:54 xoa kernel: [3495225.770306] RDX: 000000003ab98c20 RSI: 0000000000000007 RDI: 0000000000000001
Apr  8 01:15:54 xoa kernel: [3495225.770307] RBP: 00007ffcf8ff04a0 R08: 000000000000001f R09: 0000000008bf8810
Apr  8 01:15:54 xoa kernel: [3495225.770307] R10: 0000000000000006 R11: 0000000000000127 R12: 00000f8be5127ad9
Apr  8 01:15:54 xoa kernel: [3495225.770308] R13: 00000000030fc400 R14: 0000000000000008 R15: 00007ffcf8ff04e8
Apr  8 01:15:54 xoa kernel: [3495225.770309] Mem-Info:
Apr  8 01:15:54 xoa kernel: [3495225.770313] active_anon:330003 inactive_anon:114458 isolated_anon:0
Apr  8 01:15:54 xoa kernel: [3495225.770313]  active_file:23 inactive_file:43 isolated_file:0
Apr  8 01:15:54 xoa kernel: [3495225.770313]  unevictable:0 dirty:0 writeback:0 unstable:0
Apr  8 01:15:54 xoa kernel: [3495225.770313]  slab_reclaimable:8284 slab_unreclaimable:12775
Apr  8 01:15:54 xoa kernel: [3495225.770313]  mapped:35 shmem:13 pagetables:2766 bounce:0
Apr  8 01:15:54 xoa kernel: [3495225.770313]  free:13146 free_pcp:413 free_cma:0
Apr  8 01:15:54 xoa kernel: [3495225.770315] Node 0 active_anon:1320012kB inactive_anon:457832kB active_file:92kB inactive_file:172kB unevictable:0kB isolated(anon):0kB isolated(file):0kB mapped:140kB dirty:0kB writeback:0kB shmem:52kB shmem_thp: 0kB shmem_pmdmapped: 0kB anon_thp: 0kB writeback_tmp:0kB unstable:0kB all_unreclaimable? no
Apr  8 01:15:54 xoa kernel: [3495225.770316] Node 0 DMA free:8008kB min:360kB low:448kB high:536kB active_anon:2988kB inactive_anon:4688kB active_file:0kB inactive_file:0kB unevictable:0kB writepending:0kB present:15988kB managed:15904kB mlocked:0kB kernel_stack:0kB pagetables:32kB bounce:0kB free_pcp:0kB local_pcp:0kB free_cma:0kB
Apr  8 01:15:54 xoa kernel: [3495225.770318] lowmem_reserve[]: 0 1916 1916 1916 1916
Apr  8 01:15:54 xoa kernel: [3495225.770319] Node 0 DMA32 free:44576kB min:44692kB low:55864kB high:67036kB active_anon:1317024kB inactive_anon:453144kB active_file:376kB inactive_file:524kB unevictable:0kB writepending:0kB present:2072576kB managed:1995344kB mlocked:0kB kernel_stack:4624kB pagetables:11032kB bounce:0kB free_pcp:1652kB local_pcp:300kB free_cma:0kB
Apr  8 01:15:54 xoa kernel: [3495225.770322] lowmem_reserve[]: 0 0 0 0 0
Apr  8 01:15:54 xoa kernel: [3495225.770323] Node 0 DMA: 12*4kB (UM) 9*8kB (UM) 5*16kB (UME) 6*32kB (UME) 5*64kB (UE) 5*128kB (UME) 4*256kB (UME) 3*512kB (UE) 0*1024kB 2*2048kB (UM) 0*4096kB = 8008kB
Apr  8 01:15:54 xoa kernel: [3495225.770342] Node 0 DMA32: 308*4kB (UMEH) 188*8kB (UMEH) 187*16kB (UMEH) 238*32kB (UMEH) 91*64kB (UEH) 54*128kB (UEH) 27*256kB (UMEH) 4*512kB (UME) 2*1024kB (UM) 4*2048kB (UM) 0*4096kB = 45280kB
Apr  8 01:15:54 xoa kernel: [3495225.770351] Node 0 hugepages_total=0 hugepages_free=0 hugepages_surp=0 hugepages_size=1048576kB
Apr  8 01:15:54 xoa kernel: [3495225.770352] Node 0 hugepages_total=0 hugepages_free=0 hugepages_surp=0 hugepages_size=2048kB
Apr  8 01:15:54 xoa kernel: [3495225.770352] 99 total pagecache pages
Apr  8 01:15:54 xoa kernel: [3495225.770353] 31 pages in swap cache
Apr  8 01:15:54 xoa kernel: [3495225.770354] Swap cache stats: add 2889276, delete 2889244, find 929577/1183567
Apr  8 01:15:54 xoa kernel: [3495225.770354] Free swap  = 0kB
Apr  8 01:15:54 xoa kernel: [3495225.770355] Total swap = 2086908kB
Apr  8 01:15:54 xoa kernel: [3495225.770356] 522141 pages RAM
Apr  8 01:15:54 xoa kernel: [3495225.770356] 0 pages HighMem/MovableOnly
Apr  8 01:15:54 xoa kernel: [3495225.770356] 19329 pages reserved
Apr  8 01:15:54 xoa kernel: [3495225.770357] 0 pages hwpoisoned
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                      • olivierlambertO
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        This is a RAM issue. Raise your XOA RAM to 4GiB, if it continues, follow: https://xen-orchestra.com/docs/troubleshooting.html#memory

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                        • A
                          Andrew C
                          last edited by

                          After making those changes, it got further, but still halted at about 10%. (I upped to 8GB RAM)

                          Apr  8 16:38:22 xoa xo-server[467]: 2020-04-08T20:38:22.411Z xo:xapi DEBUG Creating VM Spiceworks-Production
Apr  8 16:38:22 xoa xo-server[467]: 2020-04-08T20:38:22.482Z xo:xapi DEBUG Creating VDI Hard disk 1 on Local storage
Apr  8 16:38:22 xoa xo-server[467]: 2020-04-08T20:38:22.483Z xo:xapi DEBUG Creating VIF for VM Spiceworks-Production on network MGMT-LAN
Apr  8 16:38:23 xoa xo-server[467]: 2020-04-08T20:38:23.294Z xo:xapi DEBUG Creating VBD for VDI Hard disk 1 on VM [Importing...] Spiceworks-Production
Apr  8 16:38:27 xoa kernel: [   66.534931] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=2660 PROTO=2 
Apr  8 16:40:37 xoa kernel: [  196.531337] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=2665 PROTO=2 
Apr  8 16:42:47 xoa kernel: [  326.527746] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:00:18:0a:86:53:c4:08:00 SRC=0.0.0.0 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=2671 PROTO=2 
Apr  8 16:44:16 xoa xoa-updater[472]: 2020-04-08T20:44:14.045Z xoa-updater WARN onMessage Error: Command failed: xenstore-read vm
Apr  8 16:44:16 xoa xoa-updater[472]: fatal error: runtime: out of memory
Apr  8 16:44:16 xoa xoa-updater[472]: runtime stack:
Apr  8 16:44:16 xoa xoa-updater[472]: runtime.throw(0x8108647, 0x16)

                          Here is my xo-server.service

                          ExecStart=/usr/local/bin/node --max-old-space-size=7680 /usr/local/bin/xo-server

                          Anything else we can try?

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                          • olivierlambertO
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            So there's a leak when you import 😕 How big is the OVA?

                            Can you try with the OVA CLI?

                            1 Reply Last reply Reply Quote 0
                            • A
                              Andrew C
                              last edited by

                              The VM is 138GB. I read those instructions, what i am failing to understand is where and how I point it to my local disk? Do you have an example of using a file in C:\Export (on a windows box)?

                              The example the OVA appears to be local to XOA?

                              Please advise,
                              Thank you

                              1 Reply Last reply Reply Quote 0
                              • A
                                Andrew C
                                last edited by

                                I have tried to use a SR that is used for ISO:

                                xo-upload-ova --upload Spiceworks-Production.ova 1fee8757-644e-2bce-beb0-9f85380a5842 --override 'nameLabel=test' descriptionLabel='Spiceworks' memory=json:671088640 disks.vmdisk1.descriptionLabel='disk description' disks.vmdisk1.capacity=json:1342177280

                                The issue of course is, how do i get the settings for disk size and memory. When i try to:

                                 xo-upload-ova --inspect Spiceworks-Production.ova 1fee8757-644e-2bce-beb0-9f85380a5842

                                It doesn't know where that file is, does it have to be on a Local SR to XOA?

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                                • olivierlambertO
                                  olivierlambert Vates 🪐 Co-Founder CEO
                                  last edited by

                                  Ping @nraynaud who did that

                                  1 Reply Last reply Reply Quote 0
                                  • nraynaudN
                                    nraynaud XCP-ng Team
                                    last edited by

                                    I am looking into it on my side. I might come back with questions.

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      Andrew C
                                      last edited by

                                      OK no problem, i look forward to hearing from you. 😊

                                      A 1 Reply Last reply Reply Quote 0
                                      • A
                                        Andrew C @Andrew C
                                        last edited by Andrew C

                                        @nraynaud Any update?

                                        1 Reply Last reply Reply Quote 0
                                        • nraynaudN
                                          nraynaud XCP-ng Team
                                          last edited by

                                          I'm still on it, I think I found an unrelated bug whose effect would be to upload a VM without any disk.

                                          1 Reply Last reply Reply Quote 0
                                          • nraynaudN
                                            nraynaud XCP-ng Team
                                            last edited by

                                            I think I got the bug, there is some cleanup and QA to be done before releasing a fix.

                                            B 1 Reply Last reply Reply Quote 1
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