Cannot import OVA from VirtualBox

[dgmcdona]

We are continuing to see this issue on our system, despite running the latest version. I'm trying to figure out what causes some uploads to succeed and others to fail with the error message I mentioned above. Besides being a .ova file, what are the requirements for a virtual appliance? Does the type of virtual disk make a difference (VHD, VMDK, VDI)? Is this a problem with the XML in the .ovf component?

[olivierlambert]

Hard to tell without more details or debug coming from your errors.

Keeping @nraynaud is in the loop.

If you have a problematic OVA you want to share, feel free.

[dgmcdona]

@olivierlambert I'd be happy to share the .ova that I'm working with, just let me know how you'd like me to do that. Where can I find logs for this type of error?

[olivierlambert]

Share it in the service you prefer (Mega, whatever).

Logs can be found in your browser console while you upload it.

[dgmcdona]

error​
bubbles: false​
cancelBubble: false​
cancelable: false​
composed: false​
currentTarget: null​
defaultPrevented: false​
eventPhase: 0
​explicitOriginalTarget: FileReader
    error: DOMException​​​
        code: 0
​​​        columnNumber: 0
​​​        data: null
​​​        filename: ""
        ​​​lineNumber: 0
​​​        message: "File could not be read"
        name: "NotReadableError"
        result: 2154102785​​​
        stack: ""​​​
        <prototype>: DOMExceptionPrototype { name: Getter, message: Getter, INDEX_SIZE_ERR: 1, … }​​
    onabort: null​​
    onerror: null​​
    onload: null​​
    onloadend: null​​
    onloadstart: null​​
    onprogress: null​​
    readyState: 2​​
    result: null​​
    <prototype>: FileReaderPrototype { readAsArrayBuffer: readAsArrayBuffer(), readAsBinaryString: readAsBinaryString(), readAsText: readAsText(), … }
​isTrusted: true
​lengthComputable: true
​loaded: 3400646144
​originalTarget: FileReader { readyState: 2, result: null, error: DOMException, … }
​returnValue: true
​srcElement: FileReader { readyState: 2, result: null, error: DOMException, … }
​target: FileReader { readyState: 2, result: null, error: DOMException, … }
​timeStamp: 59158
​total: 3400646144
​type: "error"
​<get isTrusted()>: function isTrusted()
​<prototype>: ProgressEventPrototype { lengthComputable: Getter, loaded: Getter, total: Getter, … }
index.js:225:12

Link to the OVA

[nraynaud]

@dgmcdona Ok I'm downloading it I will take a look.

[nraynaud]

@dgmcdona I see that the system did not recognize the disk, I will look into it deeper.

[nraynaud]

The fix should be here: https://github.com/vatesfr/xen-orchestra/pull/5255 if you have the ability to test Xo from the sources

nraynaud opened this pull request in vatesfr/xen-orchestra

closed fix(xo-vmdk-to-vhd/grabTables): read each entry independently #5255

[ben20ben]

Greetings all

browser - Brave (Chromium 85.0.4183.102)
XOA community edition - updated today via script

xo-server 5.66.2
xo-web 5.70.0

I am also having this issue. It's an ova file from virtualbox - I created it back in 2018 , if that is part of the problem?

Here is my error log:

bubbles: false
cancelBubble: false
cancelable: false
composed: false
currentTarget: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
defaultPrevented: false
eventPhase: 0
isTrusted: true
lengthComputable: true
loaded: 0
path: []
returnValue: true
srcElement: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
target: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
timeStamp: 379669.2550000007
total: 3307068416
type: "error"
__proto__: ProgressEvent
(anonymous)	@	index.js:224
o	@	asyncToGenerator.js:17
(anonymous)	@	asyncToGenerator.js:30
Promise.then (async)		
o	@	asyncToGenerator.js:27
(anonymous)	@	asyncToGenerator.js:35
t	@	_export.js:36
(anonymous)	@	asyncToGenerator.js:14
(anonymous)	@	index.js:216
(anonymous)	@	index.js:276
(anonymous)	@	utils.js:174
t.exports	@	_arrayEach.js:15
t.exports	@	forEach.js:37
r.mapPlus	@	utils.js:174
(anonymous)	@	index.js:264
o	@	asyncToGenerator.js:17
(anonymous)	@	asyncToGenerator.js:35
t	@	_export.js:36
(anonymous)	@	asyncToGenerator.js:14
(anonymous)	@	index.js:237
(anonymous)	@	index.js:206
Promise.then (async)		
value	@	index.js:174
executeOnChange	@	LinkedValueUtils.js:130
(anonymous)	@	ReactDOMInput.js:239
o	@	ReactErrorUtils.js:24
s	@	EventPluginUtils.js:83
executeDispatchesInOrder	@	EventPluginUtils.js:106
d	@	EventPluginHub.js:41
p	@	EventPluginHub.js:52
t.exports	@	forEachAccumulated.js:22
processEventQueue	@	EventPluginHub.js:250
(anonymous)	@	ReactEventEmitterMixin.js:15
handleTopLevel	@	ReactEventEmitterMixin.js:25
p	@	ReactEventListener.js:70
perform	@	Transaction.js:141
batchedUpdates	@	ReactDefaultBatchingStrategy.js:60
batchedUpdates	@	ReactUpdates.js:95
dispatchEvent	@	ReactEventListener.js:145

I do see this line

DOMException: The requested file could not be read, typically due to permission problems

What perms do I need to set on the ova to let it read this ova and import? I regret that I can not share the ova file as it is private but I can try and debug perhaps?

Here is the error log from XOA Enterprise (I run both VMs) when trying to import the same file.
xo-server 5.64.1
xo-web 5.67.0

bubbles: false
cancelBubble: false
cancelable: false
composed: false
currentTarget: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
defaultPrevented: false
eventPhase: 0
isTrusted: true
lengthComputable: true
loaded: 0
path: []
returnValue: true
srcElement: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
target: FileReader {readyState: 2, result: null, error: DOMException: The requested file could not be read, typically due to permission problems that have …, onloadstart: null, onprogress: null, …}
timeStamp: 23579.565000000002
total: 3307068416
type: "error"
__proto__: ProgressEvent

Anything else I can provide to help debug, lmk. Thank you.

Edit - I attempted to import via the windows xen center and that also failed to import. I can attach logs if you tell me how, but I think xen center is another dev team. I might need to somehow convert my ova file from 2018 to a newer standard somehow?

The private ova file is a debian 8 system with the default gui install. It has a VMDK as it's disk format.. I am fairly certain I would have set that up as dynamically allocated.

[dgmcdona]

@ben20ben @nraynaud has created a pull request with the fix, but if you're not using XO from the sources, it won't be available until the next release of XOA, which will hopefully be soon. Also, not sure if you're problem has been caused by the same issue.

[ben20ben]

@dgmcdona I am using both the XOA enterprise and the community edition.

I updated the community edition of XOA to the newest version using the script that is on github , I linked to the script in my last post. Does that pull in the fix or do I have to apply a patch within XOA? I am confused as to what a github pull request is.. I am a noob at this clearly. I do run the community and it's updated. What else do I need to do to apply the patched code to my XOA community instance?

Thanks!

[dgmcdona]

@ben20ben I see that they merged the relevant pull request into the master branch 3 days ago, so if you're running XO from the sources, and you do an update, the patch should be applied.

[eraser3000]

I also am having trouble importing a virtualbox ova.

This is what I get when I try to import.

This is the source of the file:

https://github.com/librenms/packer-builds/releases/download/1.63/librenms-ubuntu-18.04-amd64.ova

Any ideas?

[eraser3000]

I should have mentioned, I tried to import from XOA as well.

This is what it looks like:

If I click import it seems to do something but after a few minutes nothing happens.

No VM ever shows up either.

Thanks

[AlexanderK]

@olivierlambert how is it possible to view logs on browser? really new on this

[olivierlambert]

https://developer.mozilla.org/en-US/docs/Tools/Browser_Console