VM won't start with internal error

[slevan]

VM after provisioning won't start with the following error:

vm.start
{
  "id": "efc26b66-a6be-2edf-d467-8b7a3f34877c",
  "bypassMacAddressesCheck": false,
  "force": false
}
{
  "code": "INTERNAL_ERROR",
  "params": [
    "xenopsd internal error: (Failure
  \"Error from xenguesthelper: xenguest: xc_dom_parse_image: [2] panic: xc_dom_boot.c:89: xc_dom_compat_check: guest typ\")"
  ],
  "call": {
    "method": "VM.start",
    "params": [
      "OpaqueRef:f2b1621a-ffdb-4c42-b4b6-d671a7050205",
      false,
      false
    ]
  },
  "message": "INTERNAL_ERROR(xenopsd internal error: (Failure
  \"Error from xenguesthelper: xenguest: xc_dom_parse_image: [2] panic: xc_dom_boot.c:89: xc_dom_compat_check: guest typ\"))",
  "name": "XapiError",
  "stack": "XapiError: INTERNAL_ERROR(xenopsd internal error: (Failure
  \"Error from xenguesthelper: xenguest: xc_dom_parse_image: [2] panic: xc_dom_boot.c:89: xc_dom_compat_check: guest typ\"))
    at Function.wrap (/usr/local/lib/node_modules/xo-server/node_modules/xen-api/src/_XapiError.js:16:12)
    at /usr/local/lib/node_modules/xo-server/node_modules/xen-api/src/transports/json-rpc.js:37:27
    at AsyncResource.runInAsyncScope (node:async_hooks:203:9)
    at cb (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/util.js:355:42)
    at tryCatcher (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:547:31)
    at Promise._settlePromise (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:604:18)
    at Promise._settlePromise0 (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:649:10)
    at Promise._settlePromises (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:729:18)
    at _drainQueueStep (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/async.js:93:12)
    at _drainQueue (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/async.js:86:9)
    at Async._drainQueues (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/async.js:102:5)
    at Immediate.Async.drainQueues [as _onImmediate] (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/async.js:15:14)
    at processImmediate (node:internal/timers:471:21)
    at process.callbackTrampoline (node:internal/async_hooks:130:17)"
}

[olivierlambert]

Hi,

We need more context if you need assistance.

[slevan]

@olivierlambert

A new VM was provisioned on the host and when I go to start it this is the error I get. it is a linux VM with Ubuntu 20.04. It is like it can't see the boot sector to boot the VM, but this is the only eror I get so I have no idea how to troubleshoot this.

[olivierlambert]

It's better if you give a more explicit context. XCP-ng version for example, if patched and so on.

[slevan]

@olivierlambert

Latest version fully patched 8.2.

[olivierlambert]

Can you try to boot it with xe vm-start uuid=<VM UUID> and report the error message?

[Danp]

What is your process for provisioning a VM? What template are you using?