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    Black screen on startup after BIOS reset

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    • H Offline
      Hightmar
      last edited by Hightmar

      Hello,

      For a few days now, the server has been booting on the BIOS and no longer on XCP-ng. I have to override the boot to start. It's annoying but ok.

      However, since today, I've been able to access this menu, it starts up fine, and there's the system initialization.

      a0cea12e-b9ec-438a-bf84-5357df0f5113-image.png

      Except that after the last line, which indicates the processor and the number of cores available, I get a black screen and nothing happens.

      f1dc4289-7ee4-4202-bc8c-d68c080ba5e2-ddd.jpg

      This happened after a BIOS reset. Virtualization is enabled (SVM mode).
      I get this result with : CSM disabled / Secure boot disabled, or with CSM enabled (set on UEFI only).
      CSM disabled / Secure boot enabled -> no boot at all

      Same result with an installation USB key, GPT partition (installed with Rufus). Am I missing something in the BIOS or is my motherboard not working?

      I was able to boot onto the disk from my computer. Which has the following configuration: CMS disabled / Secure boot disabled. I used gdisk on the boot partition :

      40cbd749-2607-41b9-869c-84806d4eb7ce-dd.jpg

      Note: This is a system that was originally installed on other hardware. I took the disks and put them on another server.

      Thanks you

      PS : It's not just a display problem. Impossible to access VMs that are in autostart mode. I can see in my box settings that the server is not connected to the network.

      H 1 Reply Last reply Reply Quote 0
      • H Offline
        Hightmar @Hightmar
        last edited by Hightmar

        With the USB key, if I select it directly without going through the EFI partition, I get this screen and then nothing.

        388a1272-29f4-4348-82a5-4a23891cb5b4-install1bis.png

        Do you think it could be a CPU problem? USB key with Debia, EFI and BIOS install works just fine...

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          Andrew Top contributor @Hightmar
          last edited by

          @Hightmar Looks like you're missing the BIOS boot option in your setup... You may have to also set which device to boot.

          Did you update your BIOS? It might be worth giving that a try.

          H 1 Reply Last reply Reply Quote 0
          • H Offline
            Hightmar @Andrew
            last edited by

            @Andrew That's what's weird. The boot order is correct. It's the XCP-ng EFI OS partition in first position.

            As for the BIOS, I originally reset it because it wasn't registering changes properly, especially for the fans, and also because I couldn't update the BIOS.

            I went and got the latest BIOS update for my Gigabyte B550 GAMING X V2 (rev. 1.3)
            motherboard. Links here :
            https://www.gigabyte.com/fr/Motherboard/B550-GAMING-X-V2-rev-13/support#support-dl

            The current version is FB. I've tried the FC and FDc versions but I get a message telling me that the image is invalid.

            I'm not sure what to do, maybe try contacting the manufacturer...

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              Andrew Top contributor @Hightmar
              last edited by

              @Hightmar Did you unzip the download BIOS? Did you try update by Q-flash?

              H 1 Reply Last reply Reply Quote 0
              • H Offline
                Hightmar @Andrew
                last edited by

                @Andrew Yes I unzipped the file. BIOS don't see zipped files anyway. The image is well seen by Q-Flash, but when I click on it I got the message, invalid image -_-

                I can take a photo when I can

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  Andrew Top contributor @Hightmar
                  last edited by

                  @Hightmar Gigabyte is the only one that can help with the BIOS update issue...

                  H 1 Reply Last reply Reply Quote 1
                  • H Offline
                    Hightmar @Andrew
                    last edited by

                    @Andrew And what about the message

                    • xenoprof: Initialization failed. AMD processor family 25 is not supported

                    This server have a Ryzen 9 5900X. My computer a Ryzen 5 5800X. Same family. But it works on my computer. Worse, it worked on the server. Before

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      Andrew Top contributor @Hightmar
                      last edited by

                      @Hightmar Don't worry about it... I get the same warning on my AMD test machine, and it boots correctly.

                      Get Gigabyte to help with the BIOS update and once it's current then you can start looking at settings and details...

                      H 2 Replies Last reply Reply Quote 0
                      • H Offline
                        Hightmar @Andrew
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • H Offline
                          Hightmar @Andrew
                          last edited by

                          Hello @Andrew,

                          All my problems are now solved. They all came from the BIOS. I managed to update it with this solution :
                          https://www.youtube.com/watch?v=449N8h2GdlU

                          I had to rename the BIOS image name and use the automatic update tool.

                          1 Reply Last reply Reply Quote 1
                          • olivierlambertO Offline
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            Great news @Hightmar !! Thanks again @Andrew for your help 🙂

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