XOA Proxy - backup aborted (XOA 5.48.0 - and trial license on enterprise edition)

andrea.mazzoni

Hi,
I'm trying XOA proxy. I have 4 POOL (xen server - the IPs are no true but similar):
Right now i'm testing proxy with basic xoa and 1 proxy:
POOL3 -> XOA proxy 192.168.1.137
POOL4 -> XOA primary 192.168.1.111
Remote NFS: 192.168.1.46
When i start the backup with the proxy it fails in few minuts usually at 20-30% with operation aborted (here the logs):

{
  "data": {
    "mode": "full",
    "reportWhen": "never"
  },
  "id": "1593696837494",
  "jobId": "15c8a5dc-5241-4bee-9dee-db318068bcc0",
  "jobName": "TEST-XOA-PROXY",
  "message": "backup",
  "scheduleId": "b91e269b-6ffa-4f97-bb51-757cf6926459",
  "start": 1593696837494,
  "status": "failure",
  "tasks": [
    {
      "data": {
        "type": "VM",
        "id": "881dfea4-8911-6a2a-bb29-9da82c17a368"
      },
      "id": "1593696838288",
      "message": "backup VM",
      "start": 1593696838288,
      "status": "interrupted",
      "tasks": [
        {
          "id": "1593696839226",
          "message": "snapshot",
          "start": 1593696839226,
          "status": "success",
          "end": 1593696842234,
          "result": "441403d2-6e22-840d-ee2c-bb7870d02cfd"
        },
        {
          "data": {
            "id": "70846653-ebc0-43a3-bce7-a7b8315c5bf6",
            "type": "remote",
            "isFull": true
          },
          "id": "1593696842256",
          "message": "export",
          "start": 1593696842256,
          "status": "interrupted",
          "tasks": [
            {
              "id": "1593696842261",
              "message": "transfer",
              "start": 1593696842261,
              "status": "interrupted"
            }
          ]
        }
      ]
    },
    {
      "data": {
        "type": "VM",
        "id": "3722b788-56d0-7df8-4384-bb7db1141f6e"
      },
      "id": "1593696838292",
      "message": "backup VM",
      "start": 1593696838292,
      "status": "interrupted",
      "tasks": [
        {
          "id": "1593696857304",
          "message": "snapshot",
          "start": 1593696857304,
          "status": "success",
          "end": 1593696861169,
          "result": "2dd6250a-fb43-3e25-98ce-6850550f75a8"
        },
        {
          "data": {
            "id": "70846653-ebc0-43a3-bce7-a7b8315c5bf6",
            "type": "remote",
            "isFull": true
          },
          "id": "1593696861202",
          "message": "export",
          "start": 1593696861202,
          "status": "interrupted",
          "tasks": [
            {
              "id": "1593696861207",
              "message": "transfer",
              "start": 1593696861207,
              "status": "interrupted"
            }
          ]
        }
      ]
    }
  ],
  "end": 1593696921210,
  "result": {
    "message": "aborted"
  }
}

I tried few times and everytime the same error.

andrea.mazzoni

The remote and the proxy i checked in XOA have no issue.

olivierlambert

Double check your proxy is up to date:

andrea.mazzoni

Done, few times and it is ok, the only different things is the tool version, on the primary node is 7.4 and on the proxy was 7.1

olivierlambert

And you still have the issue?

andrea.mazzoni

Yes, the issue i say at the start, nothing chnaged.

olivierlambert

@julien-f is aware of the problem, he's working on getting proxy fully independent on the network connection.

Can you check why the connection between XOA and your proxy is interrupted? Is there any reason you have in mind?