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    Backup fails after upgrade 5.50.3

    Scheduled Pinned Locked Moved
    Xen Orchestra
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    • olivierlambertO
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      Ping @julien-f

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      • julien-fJ
        julien-f Vates 🪐 Co-Founder XO Team
        last edited by

        Hi, which version of Node are you using?

        Also, please provide the full backup log, not just the error message, we need the stack trace to understand the issue 🙂

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        • C
          CRPrinzler
          last edited by

          Hi it's a XOA VM, so I do not know the specifics at this moment.
          I'll log into the machine and try to get the data.

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          • C
            CRPrinzler
            last edited by

            {
            npm: '4.6.1',
            ares: '1.16.0',
            brotli: '1.0.7',
            cldr: '37.0',
            http_parser: '2.9.3',
            icu: '67.1',
            llhttp: '2.0.4',
            modules: '72',
            napi: '6',
            nghttp2: '1.41.0',
            node: '12.18.2',
            openssl: '1.1.1g',
            tz: '2019c',
            unicode: '13.0',
            uv: '1.38.0',
            v8: '7.8.279.23-node.39',
            zlib: '1.2.11'
            }

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            • C
              CRPrinzler
              last edited by

              ✔ Node version
              ✔ xo-server config syntax
              ✔ Disk space for /
              ✔ Disk space for /var
              ✔ Native SMB support
              ✔ Fetching VM UUID
              ✔ XOA version
              ✔ Appliance registration
              ✔ Internet connectivity
              ✔ npm version
              ✔ XOA status

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              • C
                CRPrinzler
                last edited by

                syslog
                ct 8 04:32:24 xoa systemd[1]: netdata.service: Main process exited, code=exited, status=1/FAILURE
                Oct 8 04:32:24 xoa netdata: Cleaning up database [0 hosts(s)]...
                Oct 8 04:32:24 xoa systemd[1]: netdata.service: Failed with result 'exit-code'.
                Oct 8 04:32:24 xoa netdata: EXIT: all done - netdata is now exiting - bye bye...
                Oct 8 04:32:29 xoa systemd[1]: netdata.service: Service RestartSec=5s expired, scheduling restart.
                Oct 8 04:32:29 xoa systemd[1]: netdata.service: Scheduled restart job, restart counter is at 2276672.
                Oct 8 04:32:29 xoa systemd[1]: Stopped netdata real-time system monitoring.
                Oct 8 04:32:29 xoa systemd[1]: Started netdata real-time system monitoring.
                Oct 8 04:32:29 xoa netdata: Cannot cd to directory '/var/cache/netdata'
                Oct 8 04:32:29 xoa netdata[82958]: 2020-10-08 04:32:29: netdata FATAL : MAIN :Cannot cd to directory '/var/cache/netdata' # : No such file or directory
                Oct 8 04:32:29 xoa netdata[82958]: 2020-10-08 04:32:29: netdata INFO : MAIN : EXIT: netdata prepares to exit with code 1...
                Oct 8 04:32:29 xoa netdata[82958]: 2020-10-08 04:32:29: netdata INFO : MAIN : EXIT: cleaning up the database...
                Oct 8 04:32:29 xoa netdata[82958]: 2020-10-08 04:32:29: netdata INFO : MAIN : Cleaning up database [0 hosts(s)]...
                Oct 8 04:32:29 xoa netdata[82958]: 2020-10-08 04:32:29: netdata INFO : MAIN : EXIT: all done - netdata is now exiting - bye bye...
                Oct 8 04:32:29 xoa systemd[1]: netdata.service: Main process exited, code=exited, status=1/FAILURE
                Oct 8 04:32:29 xoa netdata: EXIT: netdata prepares to exit with code 1...
                Oct 8 04:32:29 xoa systemd[1]: netdata.service: Failed with result 'exit-code'.
                Oct 8 04:32:29 xoa netdata: EXIT: cleaning up the database...
                Oct 8 04:32:29 xoa netdata: Cleaning up database [0 hosts(s)]...
                Oct 8 04:32:29 xoa netdata: EXIT: all done - netdata is now exiting - bye bye...

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                • C
                  CRPrinzler
                  last edited by

                  syslog while taking a backup:

                  Oct 8 04:36:41 xoa netdata: EXIT: all done - netdata is now exiting - bye bye...
                  Oct 8 04:36:41 xoa netdata[83536]: 2020-10-08 04:36:41: netdata INFO : MAIN : EXIT: all done - netdata is now exiting - bye bye...
                  Oct 8 04:36:41 xoa systemd[1]: netdata.service: Main process exited, code=exited, status=1/FAILURE
                  Oct 8 04:36:41 xoa systemd[1]: netdata.service: Failed with result 'exit-code'.
                  Oct 8 04:36:44 xoa xo-server[123232]: 2020-10-08T08:36:44.360Z xo:api WARN crp | backupNg.runJob(...) [83ms] =!> TypeError: Invalid attempt to destructure non-iterable instance.
                  Oct 8 04:36:44 xoa xo-server[123232]: In order to be iterable, non-array objects must have a Symbol.iterator method.
                  Oct 8 04:36:46 xoa systemd[1]: netdata.service: Service RestartSec=5s expired, scheduling restart.
                  Oct 8 04:36:46 xoa systemd[1]: netdata.service: Scheduled restart job, restart counter is at 2276722.
                  Oct 8 04:36:46 xoa systemd[1]: Stopped netdata real-time system monitoring.
                  Oct 8 04:36:46 xoa systemd[1]: Started netdata real-time system monitoring.
                  Oct 8 04:36:46 xoa netdata: Cannot cd to directory '/var/cache/netdata'

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                  • olivierlambertO
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    In your case it would be better to create a support ticket, and from there open a support tunnel we can take a look remotely.

                    C 1 Reply Last reply Reply Quote 0
                    • C
                      CRPrinzler @olivierlambert
                      last edited by

                      @olivierlambert this is not really an option right now. Do you guys have any guesses on what could cause the issue?

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                      • olivierlambertO
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        At least please open a support ticket because there's no guarantee here to have a fast answer.

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                        • C
                          CRPrinzler
                          last edited by

                          okay - opened a ticket and link to here.
                          Btw. I cannot see any setup remotes anymore under Settings -> Remotes.

                          When I am adding a new one, it just vanishes upon saving.

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                          • olivierlambertO
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            Thanks for the ticket. Please continue to provide feedback in there, it won't be monitored here.

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