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    Restore fails with import_error

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    Xen Orchestra
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    • H
      Hans
      last edited by

      We are doing full backups with XOA to a SMB storage. When we try to restore we get this error:

      {"code":"IMPORT_ERROR","params":["INTERNAL_ERROR: [ Stream_vdi.Failure(\"Expected to find an inline checksum, found file called: Ref:16807/00000000.xxhash\")

      We have tried to import the XVA file in XCP-ng Center and get a import error there as well. This is for all the backups but one that has been skipping since januar due to a vdi-chain error. Backup is nice, but restore is better. How can fix this?

      DanpD 1 Reply Last reply Reply Quote 0
      • DanpD
        Danp Vates 🪐 Pro Support Team @Hans
        last edited by

        @Hans Are you running XOA (the prebuilt appliance) or XO VM built from sources? What version / commit is your installation?

        H 1 Reply Last reply Reply Quote 0
        • H
          Hans @Danp
          last edited by

          @Danp I think it is the prebuilt as it is Debian 10.

          I just updated XOA to version 5.73.1 and I think it was version 5.3.3 before.

          1 Reply Last reply Reply Quote 0
          • olivierlambertO
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            You are trying to restore an XVA generated by a more recent version of Citrix Hypervisor/XCP-ng to an older XCP-ng/Citrix Hypervisor.

            XAPI is providing forward compatibility, not backward. Please upgrade your probably old XCP-ng/XenServer host to be able to restore this XVA.

            H 1 Reply Last reply Reply Quote 0
            • H
              Hans @olivierlambert
              last edited by

              @olivierlambert The backup is only 3 days old, and nothing has changed. The host XCP version is 8.2. We updated XCP in march and I have some old backups from before the update that work, so it could be something with the new version.

              1 Reply Last reply Reply Quote 0
              • olivierlambertO
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                No, the problem is on the destination (where you import) NOT the source.

                The source (where the XVA is generated) is using a new "format" that's not compatible with older XenServer.

                What's the version of your destination host? (where you are trying to import the XVA)

                H 1 Reply Last reply Reply Quote 0
                • H
                  Hans @olivierlambert
                  last edited by

                  @olivierlambert Of course you are correct, we have not updated the DR site yet, where I did the restore. The version on the DR site is 8.0.0.

                  Thank you for the fast answer and solution!

                  1 Reply Last reply Reply Quote 0
                  • olivierlambertO
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    You are welcome. As an XOA user (Starter, right?) you could have also create a support ticket, with a guarantee regarding the response time (which is not the case here). Feel free to create tickets in the future 🙂

                    H 1 Reply Last reply Reply Quote 0
                    • H
                      Hans @olivierlambert
                      last edited by

                      @olivierlambert Thank you Olivier, posting it here can maybe help somebody else who does the same mistake 🙂

                      1 Reply Last reply Reply Quote 1
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