netdata plugin wont install

jshiells

the netdata plugin wont install for me, need advise/assist

XCP-NG 8.2.1 ( netdata-ui installs fine on the hosts)
XOA 5.95.1 with premium license.

plugin.load
{
"id": "netdata"
}
{
"shortMessage": "Command failed with exit code 1: systemctl enable --now netdata",
"command": "systemctl enable --now netdata",
"exitCode": 1,
"stdout": "",
"stderr": "Failed to enable unit: Unit file netdata.service does not exist.",
"failed": true,
"timedOut": false,
"isCanceled": false,
"killed": false,
"message": "Command failed with exit code 1: systemctl enable --now netdata
Failed to enable unit: Unit file netdata.service does not exist.",
"name": "Error",
"stack": "Error: Command failed with exit code 1: systemctl enable --now netdata
Failed to enable unit: Unit file netdata.service does not exist.
at makeError (/usr/local/lib/node_modules/xo-server-netdata/node_modules/execa/lib/error.js:59:11)
at handlePromise (/usr/local/lib/node_modules/xo-server-netdata/node_modules/execa/index.js:114:26)
at Netdata.load (/usr/local/lib/node_modules/xo-server-netdata/src/index.js:43:5)
at default.loadPlugin (file:///usr/local/lib/node_modules/xo-server/src/xo-mixins/plugins.mjs:233:7)
at Xo.load (file:///usr/local/lib/node_modules/xo-server/src/api/plugin.mjs:61:3)
at Task.runInside (/usr/local/lib/node_modules/xo-server/node_modules/@vates/task/index.js:175:22)
at Task.run (/usr/local/lib/node_modules/xo-server/node_modules/@vates/task/index.js:158:20)
at Api.#callApiMethod (file:///usr/local/lib/node_modules/xo-server/src/xo-mixins/api.mjs:384:20)"
}

Danp

Hi,

It would help if you provided additional information so that we can provide you with the best response. Things like --

XCP-ng version
XOA version
etc

Also, that error indicates that the service doesn't exist. Is this a recent deployment?

julien-f

@jshiells The netdata plugin is only supported on official XOAs because it relies on a locally configured netdata.

jshiells

@Danp my bad. XOA 5.95.1 with premium license
XCP-NG 8.2.1

the deployment of XOA is about 5 years old

jshiells

@julien-f noted. I am on the premium XOA.

olivierlambert

You have a very old XOA. I suggest to deploy a new one at https://vates.tech/deploy/ and then migrate to it: https://help.vates.tech/help/en-us/29-basic-configuration/31-migrate-to-new-xoa

jshiells

@olivierlambert

the first link does me no good. our management network is not exposed to the internet. it can get out for updates but nothing can get in.

having to rebuild this is little disappointing. not to sure what the point of doing distro and XOA updates is if i have to re deploy to get all the features. I feel this is more a problem with the upgrade process? it should be installing these features during the upgrade process?

we are on a Deb11 Distro (the latest upgraded to this over the years)
xoa 5.95.1 (the latest)

i'll see if i can figure this out.

Danp

@jshiells Why don't you open a support ticket and allow us to take a look at this for you?