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    Windows 11 Pro 24H2 VM Random Freezes on XCP-NG 8.3

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    • D Offline
      DevilDan @dinhngtu
      last edited by

      @dinhngtu

      Server: So You Start SYS-1

      • CPU: Intel Xeon-E 2136 (6 cores / 12 threads, 3.3 GHz / 4.5 GHz boost)
      • RAM: 64GB DDR4 ECC
      • Storage: 2x 4TB HDD (Soft RAID)
      • Bandwidth: 500 Mbps to 1 Gbps (guaranteed)
      • Network: Physical Intel NIC (exact model unknown)

      VM Configuration:

      • Windows 11 Pro 24H2
      • vTPM and Secure Boot enabled (installation worked fine)
      • Installed with a local account (no Microsoft account)
      • Network:
        • The VM is on a subnet managed by OPNSense, which runs as another VM.
        • The XCP-NG host has a WAN IP, and OPNSense has both a WAN IP and an additional Failover IP (FO IP).
        • The Windows VM uses an Intel E1000 virtual NIC in XOA instead of the default Realtek option.

      System Configuration Summary (XCP-NG Server)

      Network Interface

      • Model: Intel Ethernet Controller X550
      • Number of interfaces: 2 (eth0 and eth1)
      • Supported speeds: 100M, 1G, 2.5G, 5G, 10G
      • Current speed: 1G Full Duplex

      Processor

      • Architecture: x86_64
      • Total cores: 12 (6 physical cores, 2 threads per core)
      • Clock speed: ~3.4 GHz

      Memory

      • Total memory: ~64 GB
      • Free memory: ~20 GB

      Storage

      • Detected disks: 2x HGST HUS726T4TAL (4 TB each)
      • Other disks present but not detailed

      Network Configuration (XCP-NG)

      • Interface eth0 → Assigned to WAN
      • Interface eth1 → Internal Pool

      9a70a5b8-b3ba-4849-b068-b32a132e4eb1-image.png

      b1308da4-cbbc-4865-a899-53a57e83fae1-image.png

      e5333321-74de-4af8-9ae1-366dcff1a928-image.png

      Before uninstalling :

      94400a08-43d1-41cc-8bff-8ba64b3dceae-image.png

      1 Reply Last reply Reply Quote 0
      • D Offline
        DevilDan @dinhngtu
        last edited by DevilDan

        @dinhngtu said in Windows 11 Pro 24H2 VM Random Freezes on XCP-NG 8.3:

        @DevilDan Could you also describe your host hardware and special configuration (if any)? Does it happen on other operating systems or just Windows 11?

        Sorry, I forget to answer to the question, it's happen only with W11 pro 24H2, I have another XCP-NG 8.2, with W10 VM it is ok with that WM on the other server.

        D 1 Reply Last reply Reply Quote 0
        • D Offline
          DevilDan @DevilDan
          last edited by DevilDan

          Hi @dinhngtu , it is frozen 😢

          6b60c062-a81b-4938-bcf1-244722c14f50-image.png

          EDIT :
          I'm installing prometheus and grafana and winsows exporter to have date, time and metrics for CPU, when freeze arrive, exact date and time, to coroborate logs

          There is a new update on 24H2, correct RDP bugs, maybe freeze bug ? I test and i'm back if i have more informations :
          12313b22-b53c-4f40-b58d-7e7464623bf6-image.png
          https://www.it-connect.fr/windows-11-kb5052093-quels-sont-les-changements-apportes-par-cette-mise-a-jour/

          "Il y a deux bugs corrigés dans la fonctionnalité de Bureau à distance, notamment où l'application cesse de répondre, et un autre bug lié à des problèmes d'affichage."

          D 1 Reply Last reply Reply Quote 1
          • D Offline
            DevilDan @DevilDan
            last edited by DevilDan

            @dinhngtu

            Update: I haven't experienced any freezes in the last 24 hours. Here are the actions I performed during that time:

            • Installed Windows update KB5052093 (February 2025, 24H2 preview)
            • Reinstalled Xen Tools
            • Installed a Prometheus exporter
            • Installed a Wazuh agent

            At this point, I’m considering a few possibilities:

            • Microsoft might have fixed the bug with the update (most likely?)
            • The Xen Tools reinstallation resolved it ? (less likely)
            • The Prometheus exporter and Wazuh agent generate enough micro-activity to prevent the machine from freezing or hibernating ?
            • The new Microsoft "Energy Saver" technology was causing the issue and is now fixed?
            • Or maybe the bug just hasn't had time to reappear yet?!

            I'll keep monitoring and report back if anything changes. Has anyone else noticed improvements after the recent update? (RDP bugs are resolved!)

            D 1 Reply Last reply Reply Quote 1
            • D Offline
              DevilDan @DevilDan
              last edited by DevilDan

              @dinhngtu

              I spoke too quickly:

              539357d0-fea2-4d10-aee0-f04109a96a4e-image.png

              The problem finally came back, I've got at least an exact timestamp of the different phases, I'll see if I can find something, but it seems compromised.

              fa82540e-ed0f-40c8-9e0c-47afbb7e305e-image.png

              9cc4f2a1-8f25-4cf9-b407-3685bbd2c6cb-image.png

              0a78fd9e-53ea-40bc-b584-ef309523a40a-image.png

              D 1 Reply Last reply Reply Quote 1
              • D Offline
                DevilDan @DevilDan
                last edited by

                @dinhngtu

                I don't have a solution yet, so I'm going to do some more tests and install Windows 11:
                23h2 --> if ok, ok otherwise :
                22h2 --> if ok, ok otherwise :
                21h2 --> if ok, ok otherwise :
                WINDOWS 10 !

                D 1 Reply Last reply Reply Quote 1
                • D Offline
                  DevilDan @DevilDan
                  last edited by DevilDan

                  @dinhngtu

                  Hi,

                  Today, with Windows 11 23H2 fully updated, I have no issues at all. I'll check back this weekend if I encounter any problems. However, based on what I've seen in articles, from streamers, and on various forums, it really seems like the 24H2 version has a lot of problems—many are calling it the "Hell Version."

                  Let me know if you’d like any further tweaks! 😊

                  If the XCP-NG or XOA teams need access, logs, or anything else for investigation, feel free to let me know!

                  cd6c7d99-0330-48a1-8bef-ab3ae9ce2963-image.png

                  D 1 Reply Last reply Reply Quote 0
                  • D Offline
                    dinhngtu Vates 🪐 XCP-ng Team @DevilDan
                    last edited by

                    @DevilDan I do know that Server 2025 has some issues has well. Probably best to avoid the version for now.

                    D 1 Reply Last reply Reply Quote 1
                    • D Offline
                      DevilDan @dinhngtu
                      last edited by

                      @dinhngtu

                      Yes thanks.... I Will avoid this ******* version 😄

                      If there is march or April updates, i will test and check if its better

                      D 1 Reply Last reply Reply Quote 0
                      • D Offline
                        DevilDan @DevilDan
                        last edited by

                        @dinhngtu The problem is back, I will check if i do something bad, i don't understand... Unlucky 😄

                        DanpD 1 Reply Last reply Reply Quote 0
                        • DanpD Offline
                          Danp Pro Support Team @DevilDan
                          last edited by

                          @DevilDan Are you using the Load Balancer plugin to manage the load on your pool?

                          D 1 Reply Last reply Reply Quote 0
                          • D Offline
                            DevilDan @Danp
                            last edited by

                            @Danp hi thanks, i don't think i use all on default param on xoa and xcp-ng

                            D 1 Reply Last reply Reply Quote 0
                            • D Offline
                              DevilDan @DevilDan
                              last edited by DevilDan

                              @Danp @dinhngtu I haven't encountered the problem for 3 days, following a modification I made, I don't know if it's this modification that solved the problem (a little software I was installing on the VM, and that I uninstalled).

                              D 1 Reply Last reply Reply Quote 0
                              • D Offline
                                dinhngtu Vates 🪐 XCP-ng Team @DevilDan
                                last edited by

                                @DevilDan Which software was uninstalled if you don't mind telling?

                                D 1 Reply Last reply Reply Quote 0
                                • D Offline
                                  DevilDan @dinhngtu
                                  last edited by

                                  @dinhngtu It's not the software, the problem is back again 🎃 🎃 🎃 🎃 🎃 🎃

                                  d0b27630-6669-4074-9b96-9d80b92fb1d4-image.png

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                                  • D Offline
                                    DevilDan @DevilDan
                                    last edited by DevilDan

                                    @Danp @dinhngtu Hi, today I will try Win 10 22H2 latest. Maybe it is the vtpm and uefi secure boot the problem ? I have a freeze at boot on DVD when asking Product Key, i restart install, with VTPM and UEFI + secure boot, loike Win 11, we will see

                                    Edit : CPU instable, after freeze, I try in BIOS mode with no VTPM

                                    D 1 Reply Last reply Reply Quote 0
                                    • D Offline
                                      dinhngtu Vates 🪐 XCP-ng Team @DevilDan
                                      last edited by

                                      @DevilDan If the problem shows up on older Windows versions I would start suspecting a few other factors.

                                      • Do you have any Windows PV drivers installed?
                                      • Could you switch back to the Realtek NIC model instead of Intel e1000?
                                      • Does it happen on all VMs at once or just one VM at a time?
                                      • Any issues with Linux distros?
                                      D 1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        DevilDan @dinhngtu
                                        last edited by

                                        @dinhngtu

                                        No issues on Linux VMs, the problem only occurs on Windows 11 24H2, 23H2 (so far) and Windows 10, all running in UEFI mode.

                                        • No issues so far on a new Windows 10 VM running in BIOS mode.
                                        • I'm always installing Xen Guest drivers 9.4 (we also tested without them).
                                        • The VMs have nothing special installed, it's just a clean Windows setup.
                                        • I don't remember if the issue appeared on both Windows versions at the same time, so I can't confirm a correlation, but it's a possibility.
                                        • I had some "coalesce" issues on another Linux VM, but that's been resolved, and it doesn't seem related.
                                        • I already tested both Intel and Realtek NIC models, same issue. However, I'll switch everything back to Realtek just in case.
                                        • Currently, I have a Windows 11 24H2 VM and a Windows 10 VM (I deleted Windows 11 23H2—it was the most stable and used less CPU than 24H2, but since I'm testing, I'll stick with 24H2).
                                        D 1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          DevilDan @DevilDan
                                          last edited by

                                          @dinhngtu
                                          I also remember having installation issues and freezes with PFsense VMs or performance slowdowns with OPNSense in UEFI mode, I think. It feels like UEFI isn't that great?

                                          cirosantos0C 1 Reply Last reply Reply Quote 0
                                          • cirosantos0C Offline
                                            cirosantos0 @DevilDan
                                            last edited by

                                            @DevilDan
                                            We had a similar problem when we tested version 8.3. In our case, it was related to the memory limits of the VMs.

                                            In 8.2, setting different values for Dynamic and Static memory caused a bluescreen.
                                            In 8.3, Windows Server VMs sometimes bluescreened, while both Windows Desktop and Server VMs occasionally froze as you described.

                                            Our VMs were not fresh installs, but we resolved the issue by setting the Dynamic and Static memory limits to the same value (both min and max).

                                            Please do try to see if it solves your problem.

                                            D 1 Reply Last reply Reply Quote 1
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