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    Install guest tools on Windows server 2019 VM

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    • P Offline
      Paolo
      last edited by

      On my xcp-ng 8.3 hosts I've an old Windows server 2019 VM without guest tools installed (Virtualizzation mode is HVM).
      Tried to install citrix tools 9.3.3 and 9.4.0 (drivers + management agent).
      After tools setup and reboot the VM does not start anymore (stay indefinitely on rotating dots screen).
      Am I missing or doing wrong something?

      For your knowledge, this VM has also strange "Disk throughput" stats with negative values (all other VMs on the host are ok). I don't know why...

      42b175d7-72b4-4c82-9bd1-3aae60a040e3-immagine.png

      Thanks

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      • D Offline
        dinhngtu Vates 🪐 XCP-ng Team @Paolo
        last edited by

        @Paolo Did you have any third-party storage drivers installed on your VM before installing the guest tools? The Xen driver doesn't like those.

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        • P Offline
          Paolo @dinhngtu
          last edited by

          @dinhngtu
          In device manager disks are reported as "QEMU NVMe Ctrl".
          Now i discover "Citrix Hypervisor PV Tools 9.0.42" are already installed (in App & Features), but in XOA i see "No Xen tools detected".

          Should i try to uninstall "Citrix Hypervisor PV Tools 9.0.42" and install 9.4.0 version?

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          • D Offline
            dinhngtu Vates 🪐 XCP-ng Team @Paolo
            last edited by

            @Paolo Yes, you should uninstall that first. You can also try XenClean to remove all the remaining Xen drivers before installing XS 9.4.0 drivers.

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            • P Offline
              Paolo @dinhngtu
              last edited by

              @dinhngtu Thanks for your help.
              I solved to install XS Tools uninstalling old XS version 9.0, running XenClean and installing version 9.4.
              Also Disk stats now are correct.

              Now I get these good performances:
              a6beabc3-793e-41d7-9f03-4689db372275-immagine.png
              20d58e2a-e9f9-4d7b-ba44-844dca2008fa-immagine.png

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