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    Can't restore individual files

    Scheduled Pinned Locked Moved Xen Orchestra
    38 Posts 9 Posters 10.9k Views 3 Watching
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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by olivierlambert

      So after a discussion with our devs, the change you told us in the commit was already embed in latest release of XOA, and it works.

      Also we tested locally, it works even on an Ubuntu 18.04. So we can't reproduce.

      Please try to delete/reinstall your XO or try to find a way to reproduce it easily for everyone.

      J 1 Reply Last reply Reply Quote 0
      • J Offline
        jmm @olivierlambert
        last edited by

        @olivierlambert ok thanks

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        • J Offline
          jmm
          last edited by

          Hi @olivierlambert
          Same problem with new ubuntu 18.04.3 LTS install.
          Trying do do a file restore on a delta backup of a 2019 rds server, syslog shows :
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Version 2017.3.23 integrated FUSE 28
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Mounted /dev/loop2 (Read-Only, label "Données", NTFS 3.1)
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Cmdline options: ro,norecovery
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Mount options: no,norecovery,allow_other,nonempty,relatime,fsname=/dev/loop2,blkdev,blksize=4096
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Ownership and permissions disabled, configuration type 7
          Aug 28 06:14:27 xo2 ntfs-3g[15942]: Unmounting /dev/loop2 (Données)

          GUI stuck :
          7b834597-8abd-4a5f-a7e5-48c284aab573-image.png

          Problem is the same with centos 7 vm

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          • J Offline
            jmm
            last edited by

            My backup storage is a local vdi attached to orchestra's vm

            /dev/mapper/backup-lvol0 on /backups type ext4 (rw,relatime,data=ordered)

            1358b9ca-db3e-43aa-8496-9f8c851f0995-image.png

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            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              Try on Debian maybe? We can't reproduce here 😞

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              • T Offline
                Toni
                last edited by

                I can reproduce the error.

                It happens after the following commit:
                efdfa1f2f7d394078e1b80734b2724150d390d65 (chore: update dependencies on 16 Jul).

                When you use the commit before it works (5bd61e3fb0378cbfe5bb7ecee3a8c910d411bfdb).

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                • T Offline
                  Toni
                  last edited by

                  I've tested with a clean install of Debian 9 and Debian 10.
                  5bd61e... and before is working

                  From efdfa1... till today the error can be reproduced.

                  julien-fJ 1 Reply Last reply Reply Quote 0
                  • julien-fJ Offline
                    julien-f Vates 🪐 Co-Founder XO Team @Toni
                    last edited by

                    @Toni I've just upgraded the dependencies again, can you tell me if it fixes the issue?

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                    • T Offline
                      Toni @julien-f
                      last edited by

                      @julien-f I've tested with Debian 10 and 9.9. It doesn´t fix the issue.

                      Backup is mounted:
                      dmesg:
                      [23251.644870] EXT4-fs (loop0): mounted filesystem without journal. Opts: norecovery

                      mount:
                      dev/fuse on /tmp/tmp-6642wNApvzVXia4w type fuse (rw,nosuid,nodev,relatime,user_id=0,group_id=0)
                      fusectl on /sys/fs/fuse/connections type fusectl (rw,relatime)
                      /dev/fuse on /tmp/tmp-664218x1EmTjqp2F type fuse (rw,nosuid,nodev,relatime,user_id=0,group_id=0)

                      But you cannot select files. Only the idle symbols are shown.

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                      • DanpD Offline
                        Danp Pro Support Team
                        last edited by

                        Ditto for Ubuntu 19.04

                        1 Reply Last reply Reply Quote 0
                        • T Offline
                          Toni @julien-f
                          last edited by

                          @julien-f It idles since yesterday. Like an endless loop.

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                          • DanpD Offline
                            Danp Pro Support Team
                            last edited by Danp

                            Think I've found a temporary workaround. See details at link below --

                            https://github.com/vatesfr/xen-orchestra/issues/4377#issuecomment-527670821

                            Edit: This is now fixed. Just checkout the latest source, rebuild, and profit!

                            john-arvid created this issue in vatesfr/xen-orchestra

                            closed File restore not possible from older version #4377

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                            • J Offline
                              jmm
                              last edited by

                              Issue resolved for me
                              On a fresh debian install:
                              as root
                              apt-get install sudo curl ntfs-3g
                              edit sudoers to add your user

                              as <your user>
                              sudo bash
                              <password>
                              sudo curl https://raw.githubusercontent.com/Jarli01/xenorchestra_installer/master/xo_install.sh | bash
                              <password>

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                              • olivierlambertO Offline
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                Issue solved because we changed something on master 😉

                                @jmm this project is only possible because of companies paying support for it, keep that in mind 😉

                                J 1 Reply Last reply Reply Quote 0
                                • J Offline
                                  jmm @olivierlambert
                                  last edited by

                                  @olivierlambert
                                  Hi, for sure...
                                  I'm currently changing my xenserver backup solution.
                                  I'm testing xcp/xoa and other software
                                  But for "small" customers with less than 8 sockets, 550$ a month is too expensive if I only want to use xoa as a backup solution.
                                  Do you think there will be a per socket pricing in a near future ?
                                  Thanks

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                                  • olivierlambertO Offline
                                    olivierlambert Vates 🪐 Co-Founder CEO
                                    last edited by olivierlambert

                                    If you switch to XCP-ng, we could bundle an offer with XCP-ng+XOA to help reducing your costs. Feel free to contact us 🙂

                                    1 Reply Last reply Reply Quote 1
                                    • K Offline
                                      kevdog
                                      last edited by kevdog

                                      I don't know guys --
                                      XO - Ubuntu 18.04
                                      Reinstalled community edition xoa. Same error as everyone states above -- endless spinning at the file select tab.
                                      Clearly I'm not the only one having an issue hear.
                                      What logs specifically are your after?

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                                      • olivierlambertO Offline
                                        olivierlambert Vates 🪐 Co-Founder CEO
                                        last edited by

                                        There's no "community" version of XOA, there's only Xen Orchestra 😉

                                        Are you sure you are on master? Have you tried with XOA?

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