Upgrade failed: Command failed: npm uninstall -g --silent xen-orchestra

bret_miller

I had the same error with the update to xoa-updater but muddled through manually removing it, and updating it. But I'm not confident in trying to do that with the whole of xen-orchestra.

The log is posted below. Any idea what to do next?

[14:11 11] xoa@xoa:~$ xoa-updater --update
latest channel selected
Following packages will be removed:
  xen-orchestra 5.48.3
  xo-server-telemetry 0.2.1
  xo-server-xoa 0.9.0
  xo-server 5.62.1
  xo-web-free 5.64.0
  xoa-cli 0.20.0
  xen-orchestra-upload-ova 0.1.3
  xoa-updater 0.35.0
New packages available:
  npm 6.14.11
New versions available:
  node 14.16.0 (12.18.2 installed)
New versions available:
  xoa-updater 0.35.0 (0.35.0 installed)
New versions available:
  xen-orchestra-upload-ova 0.1.4 (0.1.3 installed)
  xen-orchestra 5.56.1 (5.48.3 installed)
  xo-server-telemetry 0.4.0 (0.2.1 installed)
  xo-server-xoa 0.11.3 (0.9.0 installed)
  xo-server 5.77.0 (5.62.1 installed)
  xo-web-free 5.79.0 (5.64.0 installed)
  xoa-cli 0.25.1 (0.20.0 installed)

[14:11 11] xoa@xoa:~$ xoa-updater --upgrade
latest channel selected
Following packages will be removed:
  xen-orchestra 5.48.3
  xo-server-telemetry 0.2.1
  xo-server-xoa 0.9.0
  xo-server 5.62.1
  xo-web-free 5.64.0
  xoa-cli 0.20.0
  xen-orchestra-upload-ova 0.1.3
  xoa-updater 0.35.0
Removing packages...

✖ Command failed: npm uninstall -g --silent xen-orchestra
[14:11 11] xoa@xoa:~$ ping xen-orchestra.com
PING xen-orchestra.com (185.78.159.93) 56(84) bytes of data.
64 bytes from 185.78.159.93 (185.78.159.93): icmp_seq=1 ttl=50 time=104 ms
64 bytes from 185.78.159.93 (185.78.159.93): icmp_seq=2 ttl=50 time=104 ms
^C
--- xen-orchestra.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev = 104.510/104.555/104.601/0.326 ms
[14:12 11] xoa@xoa:~$ xoa check
✔ Node version
✔ xo-server config syntax
✔ Disk space for /
✔ Disk space for /var
✔ Native SMB support
✔ XOA version
✔ Appliance registration
✖ npm version: 6.14.5
 does not satisfies ^4.6
✖ XOA status: not up-to-date, please run xoa-updater
✔ Internet connectivity

olivierlambert

Hi!

It seems you have an unsupported version of npm. Have you make any modification/specific package in there?

bret_miller

@olivierlambert No changes that I'm aware of. It it possible to get it back to a supported version?

olivierlambert

Yes, but please open a ticket and also a support tunnel in the meantime, so our support/dev team can take a look and fix it for you

bret_miller

@olivierlambert OK. I did that, but there isn't any feedback from "Open Support Ticket" so I'm not sure it did anything.

olivierlambert

Have you opened it here? https://support.vates.fr

bret_miller

@bret_miller said in Upgrade failed: Command failed: npm uninstall -g --silent xen-orchestra:

npm version: 6.14.5
does not satisfies ^4.6

For the sake of someone after me with this problem, based on it apparently looking for npm version 4.6.x, I did this:

sudo npm install -g npm@4.6.1

Then re-ran the xo check which came out clean except for being on and old version.

Then re-ran the upgrade which immediately re-upgraded to npm 6.14.11 and completed the upgrade successfully.

My theory then is that the upgrade to 6.14.x probably happened on a failed XO upgrade leaving the system in a state that I could no longer upgrade. It now appears fixed.