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    Creating support tickets no longer works

    Scheduled Pinned Locked Moved Xen Orchestra
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    • ForzaF Offline
      Forza
      last edited by Forza

      9a258548-ec2b-4825-b9de-b7008bc4c455-image.png

      Clicking the "Report a bug" does not work. It takes me to vates website (on which I was already logged in) but it gives me an error message.

      42b3a11b-d733-41e4-b0c7-62f9a678531b-image.png

      Current XOA version:

      d715f675-03b5-4dd1-b353-8024d4e71489-image.png

      Marc.pezinM 1 Reply Last reply Reply Quote 0
      • Marc.pezinM Offline
        Marc.pezin Vates 🪐 Marketing @Forza
        last edited by Marc.pezin

        @s-pam
        Hello, I'm sorry about this issue.

        open a support ticket directly from Xen Orchestra is temporarily broken because we migrated our support platform.

        Please, open it directly from your account: https://help.vates.fr/kb/en-us/8/15

        Regards,

        stormiS ForzaF 2 Replies Last reply Reply Quote 0
        • stormiS Offline
          stormi Vates 🪐 XCP-ng Team @Marc.pezin
          last edited by

          @s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.

          Marc.pezinM ForzaF 2 Replies Last reply Reply Quote 0
          • Marc.pezinM Offline
            Marc.pezin Vates 🪐 Marketing @stormi
            last edited by

            @stormi Yep, I fixed my answer, sorry

            1 Reply Last reply Reply Quote 0
            • ForzaF Offline
              Forza @Marc.pezin
              last edited by

              @marc-pezin said in Creating support tickets no longer works:

              @s-pam
              Hello, I'm sorry about this issue.

              Can you send an email to sales@vates.fr with your account email so I can check your account on my side? Is your license still visible in your personal space on https://xen-orchestra.com/#!/member/purchaser?

              Regards,

              Hi. I can create tickes on the support website itself so it is just a problem with the link from XOA->Vates support page. It looks like you switched to a new support/ticketing system, so maybe you need to update XOA with new links?

              The current licenses show fine when logged in:
              4302573e-07cb-485c-aa2c-55a06903de00-image.png

              Marc.pezinM 1 Reply Last reply Reply Quote 0
              • ForzaF Offline
                Forza @stormi
                last edited by

                @stormi said in Creating support tickets no longer works:

                @s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.

                Ahh that explains it 🙂 Thanks for the confirmation.

                1 Reply Last reply Reply Quote 0
                • Marc.pezinM Offline
                  Marc.pezin Vates 🪐 Marketing @Forza
                  last edited by

                  @s-pam Yes indeed, this link is currently broken because of the new support platform. Thanks for the feedback, our team will fix it as soon as possible. 🙂

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