Creating support tickets no longer works
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Clicking the "Report a bug" does not work. It takes me to vates website (on which I was already logged in) but it gives me an error message.
Current XOA version:
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@s-pam
Hello, I'm sorry about this issue.open a support ticket directly from Xen Orchestra is temporarily broken because we migrated our support platform.
Please, open it directly from your account: https://help.vates.fr/kb/en-us/8/15
Regards,
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@s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.
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@stormi Yep, I fixed my answer, sorry
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@marc-pezin said in Creating support tickets no longer works:
@s-pam
Hello, I'm sorry about this issue.Can you send an email to sales@vates.fr with your account email so I can check your account on my side? Is your license still visible in your personal space on https://xen-orchestra.com/#!/member/purchaser?
Regards,
Hi. I can create tickes on the support website itself so it is just a problem with the link from XOA->Vates support page. It looks like you switched to a new support/ticketing system, so maybe you need to update XOA with new links?
The current licenses show fine when logged in:
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@stormi said in Creating support tickets no longer works:
@s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.
Ahh that explains it
Thanks for the confirmation. -
@s-pam Yes indeed, this link is currently broken because of the new support platform. Thanks for the feedback, our team will fix it as soon as possible.
