Creating support tickets no longer works

[Forza]

Clicking the "Report a bug" does not work. It takes me to vates website (on which I was already logged in) but it gives me an error message.

Current XOA version:

[Marc.pezin]

@s-pam
Hello, I'm sorry about this issue.

open a support ticket directly from Xen Orchestra is temporarily broken because we migrated our support platform.

Please, open it directly from your account: https://help.vates.fr/kb/en-us/8/15

Regards,

[stormi]

@s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.

[Marc.pezin]

@stormi Yep, I fixed my answer, sorry

[Forza]

@marc-pezin said in Creating support tickets no longer works:

@s-pam
Hello, I'm sorry about this issue.

Can you send an email to sales@vates.fr with your account email so I can check your account on my side? Is your license still visible in your personal space on https://xen-orchestra.com/#!/member/purchaser?

Regards,

Hi. I can create tickes on the support website itself so it is just a problem with the link from XOA->Vates support page. It looks like you switched to a new support/ticketing system, so maybe you need to update XOA with new links?

The current licenses show fine when logged in:

[Forza]

@stormi said in Creating support tickets no longer works:

@s-pam @marc-pezin I just got word that the feature to create a support ticket directly from a XOA failure report is temporarily broken.

Ahh that explains it Thanks for the confirmation.

[Marc.pezin]

@s-pam Yes indeed, this link is currently broken because of the new support platform. Thanks for the feedback, our team will fix it as soon as possible.