One of the backups fail with no error

julien-f

@ashinobi The backup log is available at the top of the detailed view of the run. The first button are Copy to clipboard and Download log:

Also, what's your backup config?

Full Backup, Delta Backup, Disaster Recovery or Continuous Replication?
Are you using an XO Proxy?

ashinobi

@julien-f

Checking your screenshot, I believe you are pertaining to this information:

As you can see on the above screenshot it does not contain any information

Regarding the backup type it is configured to use Delta Backup and I do not have XO Proxy. I only have 1 XO and 1 XCP-NG host.

julien-f

@ashinobi Indeed, and what happens when you click on the button above to copy the log?

Is the result empty?

ashinobi

@julien-f

When I click copy, this is the content:

{
  "data": {
    "mode": "delta",
    "reportWhen": "never"
  },
  "id": "1669110304104",
  "jobId": "abf4bca7-d173-45fa-af98-2ba87e1884f2",
  "jobName": "Unifi-Controller",
  "message": "backup",
  "scheduleId": "a8833db6-0416-4699-bf7b-5ddf21c2a821",
  "start": 1669110304104,
  "status": "failure",
  "end": 1669110305095,
  "result": {}
}

julien-f

@ashinobi Thank you, this is the log we wanted to see, even though there are not much info there ^^

Do you have an official XOA? If so, can you open a support tunnel so we can investigate directly?

ashinobi

This post is deleted!

ashinobi

@julien-f

I currently don't have a support license, if I buy a standard license. Can I still keep all the bells and whistle while having only standard license?

olivierlambert

You can use an XOA Premium in trial for free, so we can at least see if you reproduce the problem

ashinobi

@olivierlambert

I have installed XOA. Is it okay to just disabled the current failing backup and create a new a new backup for the VM we are having trouble or do I need to delete the existing backup before doing anything?

olivierlambert

What do you think @julien-f ?

julien-f

@ashinobi Disabling is enough, but keep in mind that creating a new job (as opposed to exporting/importing the config) will create a job with a different id, detached from the previous one, ie it will not continue the delta backup chains but create new ones

ashinobi

@julien-f

How do export the backup config for the failing backup and how do I import it to XOA?

julien-f

@ashinobi Currently it's only possible to export the whole config of the XOA, for a single job, unless it's a real issue, you'll be better creating a new one

ashinobi

@julien-f

I have created a new backup job in XOA and it worked fine. I will just destroy the current backup job in my XO and create a new job. Thanks again for the help.

olivierlambert

I don't know if I missed it, but on your sources, what's the NodeJS version you are using?

ashinobi

@olivierlambert

On Xen Orchestra I am using node.js 16

olivierlambert

Okay so that's fine on this side.