Missing Disks in VM
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Please answer my prior questions --
How did you add these drives to the VM? Do they show up in the Device Manager or under Disk Management?
I'm not sure that it matters in this instance, but have you installed the guest tools in the VM?
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@Danp Can't install guest tools on a VM that has no operating system. Backup software copies the image from the source (the old server) and lets us download to the new target (new VM).
Since we are coming from a server that is on-site at a customer to a VM hosted in our servers, we can't just set the VM as a new server and config and move it over.
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@Schmarvin It feels like work trying to get information from you. Remember that I'm trying to help.
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If there isn't an OS, then how did you confirm that only one of the drives is present?
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How were the drives added in XO? Did you import the disks and then attach them to the VM?
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Do all 5 disks appear under the VM's Disks tab in XO?
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@Danp Again, my apologies, Trying to figure out how to make it easy.
- When starting the backup software ISO, like you would start from an ISO to load an OS, it only detects the first Hard Disk attached to the VM.
- In Xen Orchestra, during the VM creation, I added all 5 drives with their storage sizes. These are brand new hard disks created from within Xen Orchestra.
- All 5 hard drives appears under the Disk's tab in XO.
As a test, I also tried this on a different newly created VM and attempted to install Windows 10 with two hard drives (created with XO), and same issue. It only shows 1 drive.
I know I had a similar issue a long time ago with VMware where I had to change the hard drive type from iSCSI to SATA or IDE. Is that possible for XCP-NG/XO or not?
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What is the name of the backup software? I would suggest contacting the vendor to see if they know an easy fix for your issue.
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@Danp Ninja Backups, its similar to Comet Backups I believe. Does full image backups via WindowsPE.
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Have you tried contacting the backup software vendor for support?
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I'm wondering if something else here might be wrong, you're saying if you add multiple disks to a brand new Windows 10 VM and try to install via Windows 10 ISO you only see 1 disk in the setup menu? I just tested this and you should be able to see multiple if that is the case.
Do all disks shows "connected" on the disks tab of XOA?
This is what I see on the Win10 VM:
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@planedrop I think the issue is that the software used to restore from backup only sees one of the disks, which is why I was suggesting to contact the backup vendor for support.
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@Danp I agree with you here, but they also mentioned a "different newly created VM and attempted to install Windows 10 with two hard drives" and they only saw one disk, so was seeing if maybe the issue is related and there is something setup wrong. All disks should be visible to the Windows installer.
