High Fan Speed Issue on Lenovo ThinkSystem Servers

bleader

Thierry is on holidays for now

It is more likely due to the fact the ice driver is either coming from the intel-ice or intel-ice-alt which are both for the main kernel, the -alt one being a more up to date version, and not as the confusing name could imply, for the kernel-alt.

The kernel-alt is in any case a debugging and testing kernel and not meant for production, but your tests confirmed that this seems to fix the fan speed issue, now we can discuss internally about what to do.

LennertvdBerg

@bleader I've done exactly the same on my ThinkSystem SR665 V3, BMC Version
3.20 (Build ID: KAX334O), UEFI Version 4.20 (Build ID: KAE120J), LXPM Version 4.12 (Build ID: GNL114G) and it worked;

# Found which driver to blacklist from kernel init
fgrep i2c /boot/System.map-4.19.0+1 | grep init
[10:10 xcp-ng-host1 ~]# fgrep i2c /boot/System.map-4.19.0+1 | grep init
ffffffff815172f0 T drm_i2c_encoder_init
ffffffff815574c0 T __regmap_init_i2c
ffffffff81557510 T __devm_regmap_init_i2c
ffffffff815d0700 t i2c_dw_init_master
ffffffff815d14f0 t i2c_dw_init_slave
ffffffff81ea9b40 r __ksymtab_drm_i2c_encoder_init
ffffffff81eb0570 r __ksymtab___devm_regmap_init_i2c
ffffffff81eb0838 r __ksymtab___regmap_init_i2c
ffffffff81edc1a9 r __kstrtab_drm_i2c_encoder_init
ffffffff81edffcd r __kstrtab___devm_regmap_init_i2c
ffffffff81edffe4 r __kstrtab___regmap_init_i2c
ffffffff8248156d t i2c_init
ffffffff82481b65 t dw_i2c_init_driver
ffffffff8255fe48 t __initcall_i2c_init2
ffffffff8255ffa8 t __initcall_dw_i2c_init_driver4

In /etc/grub-efi.cfg I added initcall_blacklist=dw_i2c_init_driver and ran grub-mkconfig then rebooted.

terminal_input serial console
terminal_output serial console
set default=0
set timeout=5
menuentry 'XCP-ng' {
        search --label --set root root-pxdcvt
        multiboot2 /boot/xen.gz dom0_mem=7568M,max:7568M watchdog ucode=scan dom0_max_vcpus=1-16 crashkernel=256M,below=4G console=vga vga=mode-0x0311
        module2 /boot/vmlinuz-4.19-xen root=LABEL=root-pxdcvt ro nolvm hpet=disable rd.auto console=hvc0 console=tty0 quiet vga=785 splash plymouth.ignore-serial-consoles initcall_blacklist=dw_i2c_init_driver
        module2 /boot/initrd-4.19-xen.img
}

Run grub-mkconfig then rebooted

grub-mkconfig

I first checked the current system temperatures and fan speeds (configured at fix RPM);

[10:17 xcp-ng-host1 ~]# ipmitool sdr | grep -i temp
Ambient Temp     | 30 degrees C      | ok
Exhaust Temp     | 34 degrees C      | ok
CPU 1 Temp       | 39 degrees C      | ok
CPU 2 Temp       | no reading        | ns
DIMM 1 Temp      | no reading        | ns
DIMM 2 Temp      | no reading        | ns
DIMM 3 Temp      | no reading        | ns
DIMM 4 Temp      | no reading        | ns
DIMM 5 Temp      | no reading        | ns
DIMM 6 Temp      | 0 degrees C       | ok
DIMM 7 Temp      | 0 degrees C       | ok
DIMM 8 Temp      | no reading        | ns
DIMM 9 Temp      | no reading        | ns
DIMM 10 Temp     | no reading        | ns
DIMM 11 Temp     | no reading        | ns
DIMM 12 Temp     | no reading        | ns
DIMM 13 Temp     | no reading        | ns
DIMM 14 Temp     | no reading        | ns
DIMM 15 Temp     | no reading        | ns
DIMM 16 Temp     | no reading        | ns
DIMM 17 Temp     | no reading        | ns
DIMM 18 Temp     | no reading        | ns
DIMM 19 Temp     | no reading        | ns
DIMM 20 Temp     | no reading        | ns
DIMM 21 Temp     | no reading        | ns
DIMM 22 Temp     | no reading        | ns
DIMM 23 Temp     | no reading        | ns
DIMM 24 Temp     | no reading        | ns
PCIe 1 OverTemp  | 0x00              | ok
PCIe 2 OverTemp  | 0x00              | ok
PCIe 3 OverTemp  | 0x00              | ok
OCP OverTemp     | 0x00              | ok
[10:18 xcp-ng-host1 ~]# ipmitool sdr | grep -i fan
Fan Mismatch     | 0x00              | ok
Fan 1 Front Tach | 6642 RPM          | ok
Fan 2 Front Tach | 6642 RPM          | ok
Fan 3 Front Tach | 6724 RPM          | ok
Fan 4 Front Tach | 6560 RPM          | ok
Fan 5 Front Tach | 6642 RPM          | ok
Fan 6 Tach       | 0 RPM             | ok
Fan 1 Rear Tach  | 6225 RPM          | ok
Fan 2 Rear Tach  | 6150 RPM          | ok
Fan 3 Rear Tach  | 6300 RPM          | ok
Fan 4 Rear Tach  | 6150 RPM          | ok
Fan 5 Rear Tach  | 6300 RPM          | ok
Sys Fan Pwr      | 18 Watts          | ok

I followed by a reboot of the Xclarity BMC controller and the new readings are;

[10:23 xcp-ng-host1 ~]# ipmitool sdr | grep -i temp
Ambient Temp     | 30 degrees C      | ok
Exhaust Temp     | 34 degrees C      | ok
CPU 1 Temp       | 40 degrees C      | ok
CPU 2 Temp       | no reading        | ns
DIMM 1 Temp      | no reading        | ns
DIMM 2 Temp      | no reading        | ns
DIMM 3 Temp      | no reading        | ns
DIMM 4 Temp      | no reading        | ns
DIMM 5 Temp      | no reading        | ns
DIMM 6 Temp      | 38 degrees C      | ok
DIMM 7 Temp      | 37 degrees C      | ok
DIMM 8 Temp      | no reading        | ns
DIMM 9 Temp      | no reading        | ns
DIMM 10 Temp     | no reading        | ns
DIMM 11 Temp     | no reading        | ns
DIMM 12 Temp     | no reading        | ns
DIMM 13 Temp     | no reading        | ns
DIMM 14 Temp     | no reading        | ns
DIMM 15 Temp     | no reading        | ns
DIMM 16 Temp     | no reading        | ns
DIMM 17 Temp     | no reading        | ns
DIMM 18 Temp     | no reading        | ns
DIMM 19 Temp     | no reading        | ns
DIMM 20 Temp     | no reading        | ns
DIMM 21 Temp     | no reading        | ns
DIMM 22 Temp     | no reading        | ns
DIMM 23 Temp     | no reading        | ns
DIMM 24 Temp     | no reading        | ns
PCIe 1 OverTemp  | 0x00              | ok
PCIe 2 OverTemp  | 0x00              | ok
PCIe 3 OverTemp  | 0x00              | ok
OCP OverTemp     | 0x00              | ok
[10:26 xcp-ng-host1 ~]# ipmitool sdr | grep -i fan
Fan Mismatch     | 0x00              | ok
Fan 1 Front Tach | 8528 RPM          | ok
Fan 2 Front Tach | 8446 RPM          | ok
Fan 3 Front Tach | 8446 RPM          | ok
Fan 4 Front Tach | 8610 RPM          | ok
Fan 5 Front Tach | 8446 RPM          | ok
Fan 6 Tach       | 0 RPM             | ok
Fan 1 Rear Tach  | 7950 RPM          | ok
Fan 2 Rear Tach  | 7950 RPM          | ok
Fan 3 Rear Tach  | 8025 RPM          | ok
Fan 4 Rear Tach  | 7950 RPM          | ok
Fan 5 Rear Tach  | 7875 RPM          | ok
Sys Fan Pwr      | 24 Watts          | ok

ThierryEscande

Issue quick summary

Symptoms

On some Lenovo servers, DIMM temperature reading reports errors which results in higher fan speed.

Known impacted systems

ThinkSystem SR635 V3
ThinkSystem SR655 V3

Possible solutions (but not possible/recommended)

Enable `CONFIG_X86_AMD_PLATFORM_DEVICE` in kernel configuration

By enabling this driver, the hardware device is correctly initialized and this solution fixed the issue. Unfortunately, this is not a viable solution.

Main kernel package

Ideally, enabling CONFIG_X86_AMD_PLATFORM_DEVICE in XCP-ng main kernel would solve the issue but this is actually not possible as this also enables CONFIG_PINCTRL. Enabling CONFIG_PINCTRL modifies the device internal kernel structure, resulting in kernel ABI changes. Such changes in the kernel ABI would break all external driver packages.

Alternate kernel package

CONFIG_X86_AMD_PLATFORM_DEVICE is now enable in the kernel-alt package for XCP-ng 8.2 and 8.3 since we don't really care about ABI stability for this kernel.

But this kernel is not meant to be used in production as it is less tested and no external driver package can be used with it. Therefore, even if it fixes the issue, using the kernel-alt package is highly discouraged.

Actual workaround

Blacklist `i2c_designware_platform` driver

From my understanding, without CONFIG_X86_AMD_PLATFORM_DEVICE enabled in the kernel, some hardware initializations are missing resulting in incorrect values reported by the i2c_designware_platform driver. Preventing this driver from being probed by the kernel seems to solve the issue.

Since this driver is built-in in the XCP-ng kernel and not compiled as a module, the blacklist method (shared by @Riven in this post) is as follow:

Edit /etc/grub-efi.cfg and add initcall_blacklist=dw_i2c_init_driver to the line module2 /boot/vmlinuz-4.19-xen in the XCP-ng menu entry.

...
menuentry 'XCP-ng' {
        search --label --set root root-pxdcvt
        multiboot2 /boot/xen.gz dom0_mem=7568M,max:7568M watchdog ucode=scan dom0_max_vcpus=1-16 crashkernel=256M,below=4G console=vga vga=mode-0x0311
        module2 /boot/vmlinuz-4.19-xen root=LABEL=root-pxdcvt ro nolvm hpet=disable rd.auto console=hvc0 console=tty0 quiet vga=785 splash plymouth.ignore-serial-consoles initcall_blacklist=dw_i2c_init_driver
        module2 /boot/initrd-4.19-xen.img
}
...

Run grub-mkconfig and reboot.

Lenovo support

Lenovo is aware and is discussing with Citrix about this issue. As a reference, the Lenovo support entry can be found here.

RIX_IT

@ThierryEscande
Can confirm.

Applied the workaround to both Servers and upgraded to the latest XCC (KAX338N) & UEFI (KAE122D).
Temps are displayed correctly and the Servers are whisper quiet.

A huge thanks to anyone involved!

rmaclachlan

XenServer has a fix in their latest release for this - https://docs.xenserver.com/en-us/xenserver/8/whats-new/normal

These updates fix the following issues:

    The fan on Lenovo AMD systems is always at full speed and DIMM temperatures are not reported correctly by the BMC.

Does this mean the same fix can be implemented into xcpng 8.3?

olivierlambert

Yes, we'll evaluate how they fixed it without changing the whole ABI, which will cause to rebuild all the drivers.

vichutcheson

@olivierlambert

I found this forum while doing some research on the Lenovo fan speed issue, we have a few hundred MX630 & MX650 V3 Nodes.

Not if this applies for your situation - but you can use/upgrade the BMC to version 4.5.1 XCC Firmware and it should resolve your issue. We also found that upgrading to the "best recipe" for these nodes also fixed the issue. The latest "best recipe" has XCC version 5.1 and it also resolves the issue.

I've included the link to the download - you can upload it through the BMC portal and then update the XCC firmware.

https://datacentersupport.lenovo.com/us/en/downloads/DS569380

Hope this helps! FYI - we didn't have to adjust the UEFI firmware version.

-Vic

stormi

@vichutcheson We'll publish a fix anyway.

hrv3e

@stormi when will this be out? thank you

@stormi said in High Fan Speed Issue on Lenovo ThinkSystem Servers: