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    Unable to display files in File Restore (failed to setup loop device)

    Scheduled Pinned Locked Moved Xen Orchestra
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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      So you are using "local" remote right?

      Anyway, because you are using a 3rd party installer, I'm not really able to assist (because we can't "validate" those installer/updater while we are adding/removing stuff on our side).

      1. If you can't see the files for all your backup VMs, I would suggest to create an issue on the installer GitHub repo because it's mainly an "environment" issue
      2. If you can't see files only for this VM, then it's maybe your VM is not "like" the others
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      • S Offline
        simonk83 @olivierlambert
        last edited by

        @olivierlambert Yep fair enough.

        It's only that one VM so I guess it's that, I'll have a dig around.

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        • S Offline
          simonk83
          last edited by simonk83

          Sorry, quick question just because it'll probably save me hours of googling 😉

          The log says

          failed to setup loop device for /dev/debian-vg/root
          

          If I run lsblk -fs in the VM I get:

           lsblk -fs
          NAME              FSTYPE      LABEL UUID                                   MOUNTPOINT
          xvda1             ext2              728f3ff5-b4e4-4c49-8440-1afca3bedffb   /boot
          └─xvda                                                                     
          xvda2                                                                      
          └─xvda                                                                     
          debian--vg-root   ext4              e91dbbbe-5fc8-4631-8693-00fdea49cfcf   /
          └─xvda5           LVM2_member       0IfZhR-hixh-FPMO-nvSc-EdMa-l3Fh-JCFyC3 
            └─xvda                                                                   
          debian--vg-swap_1 swap              3e7fab19-8bb2-47da-bb16-a829010e1d51   [SWAP]
          └─xvda5           LVM2_member       0IfZhR-hixh-FPMO-nvSc-EdMa-l3Fh-JCFyC3 
            └─xvda                                                                   
          

          So is it that XO is trying to mount /dev/debian-vg/root but it's actually /dev/debian--vg/root ??

          EDIT: Nope, never mind:

          simon@dashboard:/dev/debian-vg$ ls
          root  swap_1
          

          Hmm.

          EDIT2: If I run the same command in the VM I get:

          simon@dashboard:/$ sudo mount --options=loop,ro --source=/dev/debian-vg/root --target=/tmp/tmp-751rBsQbj6YN1TI
          mount: mount point /tmp/tmp-751rBsQbj6YN1TI does not exist
          

          So is XO failing to create that first? I guess not as the error would probably indicate such

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          • olivierlambertO Offline
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            You other VMs also have LVM with a "--" in the LV name?

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            • S Offline
              simonk83 @olivierlambert
              last edited by

              @olivierlambert One does, but that seems fine with the file restore...

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              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                To rule out a environment issue, you can try to same restore with XOA. If you have the issue too, it means there is a bug in XO. Otherwise, it's your install 🙂

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                • S Offline
                  simonk83 @olivierlambert
                  last edited by

                  @olivierlambert Well... I was just typing out a response about how I can select the smaller partition called Linux just fine but not the bigger partition called root, but when I clicked on root this time it loaded just fine....

                  Can't really explain that. I did reboot the VM again a bit ago, but I tried it straight after that and it still didn't work. Now a couple of hours later with no changes at my end it's fine. Odd!

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                  • olivierlambertO Offline
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    Okay, well 😄 We don't have a known issue with that on our support so I suppose it was "env" related 🙂

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                    • S Offline
                      simonk83 @olivierlambert
                      last edited by

                      @olivierlambert said in Unable to display files in File Restore (failed to setup loop device):

                      Okay, well 😄 We don't have a known issue with that on our support so I suppose it was "env" related 🙂

                      Aaaand now it's broken again haha. I'll try what you said and give it a go in XOA when I get a chance, see if it's the same there.

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                      • olivierlambertO Offline
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        Okay, let us know. You can use the trial to unlock all features for 15 days, which is enough to test this 🙂

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                        • S Offline
                          simonk83 @olivierlambert
                          last edited by

                          @olivierlambert Ohh I think I've already used it actually. I'll boot up the VM and check.

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                          • olivierlambertO Offline
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            Let me know I can re-extend it 🙂

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                            • S Offline
                              simonk83 @olivierlambert
                              last edited by

                              @olivierlambert Ah thanks, it has indeed expired. Is there any issue having both XO's running at the same time by the way?

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                              • olivierlambertO Offline
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                No problem 🙂 I'll extend your trial

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                                • olivierlambertO Offline
                                  olivierlambert Vates 🪐 Co-Founder CEO
                                  last edited by

                                  Extended!

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                                  • S Offline
                                    simonk83 @olivierlambert
                                    last edited by

                                    @olivierlambert Thanks for that. Well it seems fine in the main XO so I guess it's a problem with the community version, or at least my install of it (plus something to do with that single VM). Who maintains the community version?

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                                    • olivierlambertO Offline
                                      olivierlambert Vates 🪐 Co-Founder CEO
                                      last edited by

                                      There is no "maintenance" but community support if you follow how it's installed from our official documentation: https://xen-orchestra.com/docs/from_the_sources.html

                                      If you use something else (like a 3rd party script), then create an issue on the GH repo where you found the script 🙂

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                                      • S Offline
                                        simonk83 @olivierlambert
                                        last edited by

                                        @olivierlambert Yep cool, thanks for your help 🙂

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