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    new backup shows loading... for ever

    Scheduled Pinned Locked Moved Xen Orchestra
    6 Posts 3 Posters 471 Views 1 Watching
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    • B Offline
      bikepope
      last edited by

      Hallo
      I tried to setup a new backup in XOA. But the process shows loading for ever!?!
      Any hints?
      Thanks

      DanpD 1 Reply Last reply Reply Quote 0
      • DanpD Offline
        Danp Pro Support Team @bikepope
        last edited by

        @bikepope Sorry, but I have no idea what you mean. Please explain in greater detail about your system setup and what actions you are trying to perform.

        Also, are you running XOA or XO from sources?

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        • B Offline
          bikepope
          last edited by

          I tried to backup a VM. But I get stuck. Please see image

          backup.jpg

          1 Reply Last reply Reply Quote 0
          • DanpD Offline
            Danp Pro Support Team
            last edited by

            That could indicate that the underlying service isn't properly running. Please answer my earlier question --

            Also, are you running XOA or XO from sources?

            Also, is this a new installation of XO or has it been running for a while? If new, what process / steps did you use to install it?

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            • B Offline
              bikepope
              last edited by

              I open "Backup" -> "New" -> "Backup VMs", then it idles.
              I am running XO Starter
              It's not a new installation, but I upgrades to starter lately.

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              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by olivierlambert

                Hi,

                Please open a support ticket, that would be easier to assist 🙂 (you can also open a support tunnel so we can remotely access your XOA to investigate faster, see https://help.vates.fr/kb/en-us/9-xen-orchestra-appliance-xoa/16-create-a-support-tunnel )

                edit: don't forget to go in XOA/Support then doing an XOA check, see https://help.vates.fr/kb/en-us/9-xen-orchestra-appliance-xoa/17-xoa-check

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