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    Backup Job HTTP connection abruptly closed

    Scheduled Pinned Locked Moved Xen Orchestra
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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO @_danielgurgel
      last edited by

      @_danielgurgel if you mean basic backup, it's XVA export for both. The only different is in a back case, you are writing the file in a remote instead of sending it to your browser.

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      • L Offline
        lavamind
        last edited by

        We've been having the same problem with our Delta backups for several weeks now. The job runs every day and about 1 / 3 days, we have failures like this. It seems to affect random VMs, but one or two seem to be affected more often.

        We tried increasing the ring buffers on the physical network interfaces but it didn't help. Now we're going to try to pause GC during the backups to see if it helps.

        We looked at SMlog and daemon.log and could not find any obvious problems on the host occuring at the time of the error. If it's a problem with networking, how could we verify this?

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        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          @lavamind please triple check you are using XOA on latest or if XO from the sources, on master.

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          • L Offline
            lavamind @olivierlambert
            last edited by

            @olivierlambert Yeah that's definately the next thing we'll try. For now we're using sources on release 5.59. If the problem persists we'll upgrade to 5.63 next week.

            Not too keen on following master, since we have issues with it in the past (including bad backups)...

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            • L Offline
              lavamind @lavamind
              last edited by

              This post is deleted!
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              • L Offline
                lavamind @olivierlambert
                last edited by

                FYI, we do our best to ensure master is not broken but we only do the complete QA process just before an XOA release

                Is that still the case?

                From https://github.com/vatesfr/xen-orchestra/issues/3784#issuecomment-447797895

                jcharaoui created this issue in vatesfr/xen-orchestra

                closed [Backup NG] Delta backup base VHDs missing after hitting retention limit #3784

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                • olivierlambertO Offline
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by

                  It's always the case 🙂

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                  • _danielgurgel_ Offline
                    _danielgurgel @olivierlambert
                    last edited by

                    @olivierlambert Even updating the host from 8.0 to 8.2 (with last update level) and after cluster and NFS migration, the problem persists.

                    We updated the virtualization agent on the virtual server to the latest available version from Citrix and we were able to back it up for a few weeks...but the problem reoccurred, again only for the same server.

                    Are there any logs I can paste to help identify this failure?

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                    • olivierlambertO Offline
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      This is not an easy questions 🤔 This would require investigation on the host I'm afraid.

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                      • L Offline
                        lavamind
                        last edited by

                        For the record, since upgrading to 5.63 the issue hasn't re-occurred at all.

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