Backup don't work in 5.74.x

robyt

Hi, i've upgraded to 5.74 at 9/1 but then backup stop his work (the process remain at start).
I see 5.74.1, i've upgraded (the old process is closed by upgrade) but nothing..
i've started one backup, the lolg say:

{
  "data": {
    "mode": "full",
    "reportWhen": "always"
  },
  "id": "1662361878014",
  "jobId": "9726d27c-6718-4323-b804-f054461b0741",
  "jobName": "Backup IMAP",
  "message": "backup",
  "scheduleId": "cf9db42b-e53d-404d-8b2b-95acb8fb51e3",
  "start": 1662361878014,
  "status": "pending"
}

Pending for...?

olivierlambert

Hi,

There's 0 chance we can assist without more context. Are you using XO from the sources or XOA? Which edition?

robyt

@olivierlambert xoa, channel in xen orchestra latest.
I always upgrade from xoa, never by source

for the new imap VM i've the correct async.vm.snapshot call for the old backup, no call for the backup from 9/1

../xensource.log.8.gz:Aug 29 00:00:06 ctx6 xapi: [debug||17186116 HTTPS 91.102.48.67->|Async.VM.snapshot R:d999bc56b63f|audit] VM.snapshot: VM = 'bf73a0d2-63c2-c6ed-b7df-f9833404ec8a (New IMAP)'; new_name = '[XO Backup Backup IMAP] New IMAP'

robyt

@olivierlambert i've tried the Microsoft rule and i downgrade to 5.73 (nothing change) and the reboot xoa VM.
now work fine

now i do some backup job and reupgrade to 5.74

olivierlambert

If you use XOA, I would strongly suggest to open a support ticket. This way, we can investigate properly on your XOA and see what's going on.