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    transport-email unable to send to GMail recipient

    Scheduled Pinned Locked Moved Xen Orchestra
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    • C Offline
      CJ @JamfoFL
      last edited by

      @JamfoFL It turns out that the issue is because XCP-ng sends HELO 127.0.0.1 and the SMTP server considers that suspicious and spammy. Therefore the email gets dropped.

      TrueNAS appears to use a HELO of the server name, which is apparently acceptable to the SMTP server. Which is odd as support wanted me to use a HELO of the actual SMTP server.

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      • olivierlambertO Offline
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Is there anything we can do on our side?

        A 1 Reply Last reply Reply Quote 0
        • A Online
          Andrew Top contributor @olivierlambert
          last edited by

          @CJ @olivierlambert Looking at the RFC, the SMTP HELO command needs to be followed by a domain name, not an IP address.

          Testing my XO (source) install, it does send the host/domain name of the XO machine in the HELO message and not 127.0.0.1. So the the question is, why is your install sending 127.0.0.1 or why is the SMTP server seeing that in the HELO message.

          I also test XCP-ng (which uses ssmtp) and it also sent the name, not IP.

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          • C Offline
            CJ @Andrew
            last edited by CJ

            @Andrew @olivierlambert If anyone can provide me with the proper place to look for logs, etc, I can attempt to determine what's going on. My XOA is a source install as well.

            Also, now that I know what's causing the problem, I can use my own domain to review the test messages as they still work.

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            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              So if XO from sources it's NOT XOA 😉 (XOA is only meant for the virtual appliance we deliver). I'll be curious to see if you have the same issue with XOA, that would help to rule out a XO-related issue 🙂

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              • C Offline
                CJ @olivierlambert
                last edited by

                @olivierlambert Sorry, didn't realize.

                How can I test it in XOA? I don't have the transport-email plugin.

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                • C Offline
                  CJ @Andrew
                  last edited by

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                  • C Offline
                    CJ @Andrew
                    last edited by CJ

                    @Andrew I think I figured out why it's happening. It looks like NodeMailer is getting the hostname and because mine isn't a FQDN then it sets the default hostname to 127.0.0.1

                    https://github.com/nodemailer/nodemailer/blob/master/lib/smtp-connection/index.js#L1788

                    Is your hostname a FQDN?

                    Apparently Debian thinks hostname should not return a FQDN. https://www.debian.org/doc/manuals/debian-reference/ch03.en.html#_the_hostname

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                    • C Offline
                      CJ @CJ
                      last edited by

                      @olivierlambert @Andrew That did it. If the hostname of the machine doesn't contain a . then NodeMailer sets it to 127.0.0.1 and therefore sends helo 127.0.0.1 when it connects to the SMTP server.

                      It looks like if a client name is passed to NodeMailer it skips this check, so would it be possible for XO to expose the field as an optional parameter?

                      julien-fJ 1 Reply Last reply Reply Quote 0
                      • olivierlambertO Offline
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        Thanks for your feedback, let me add @julien-f in the convo

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                        • julien-fJ Offline
                          julien-f Vates 🪐 Co-Founder XO Team @CJ
                          last edited by

                          @CJ Which field would you want to be optional? 🤔

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                          • C Offline
                            CJ @julien-f
                            last edited by

                            @julien-f The client hostname, although I don't know that that's really the best solution. This seems like a weird edge case that doesn't seem to affect most people.

                            Right now I've added the domain to my /etc/hostname file even though it's against Debian convention.

                            julien-fJ 1 Reply Last reply Reply Quote 0
                            • julien-fJ Offline
                              julien-f Vates 🪐 Co-Founder XO Team @CJ
                              last edited by

                              @CJ Please test the branch email-local-hostname which make the local hostname configurable and keep me posted.

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