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    No mem stats under Windows Server

    Scheduled Pinned Locked Moved Management
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    • okynnorO Offline
      okynnor
      last edited by

      I have an issue where there is no mem stats showing for my Windows server 2022. I don't know if it's isolated with this or all windows workstation or server clients.

      I have installed Xen Tools 9.4.1. Yet, it is not displaying the memory stats.

      Then, I also tried by uninstalling Xen Tools 9.4.1 and used Manage Citrix PV drivers via Windows Update. But that also didn't work.

      Lastly, I updated Xen Orchestra to the latest build (i.e. all commits) as of this post date, that didn't work either.

      Screenshot 2025-09-20 at 8.37.00 PM.png

      Thanks for your help & insights.

      D 1 Reply Last reply Reply Quote 0
      • marcoiM Offline
        marcoi
        last edited by marcoi

        d8a45581-68e2-4c0e-aea9-e58f98b93d73-image.png

        a42099bd-e4d7-4004-8827-43984ee6974d-image.png

        Mine seems to work okay.

        Xen Orchestra, commit 1c01f
        Master, commit 1c01f

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        • D Offline
          dinhngtu Vates 🪐 XCP-ng Team @okynnor
          last edited by

          @okynnor The management agent in the 9.4.1 MSI is required for memory reporting. Is this VM a domain controller (as its name would suggest)? Is XenSvc running normally?
          There are some known issues with the management agent on Server 2025, but I haven't heard it happening on Server 2022. Perhaps it was introduced by a recent update.

          okynnorO 1 Reply Last reply Reply Quote 0
          • okynnorO Offline
            okynnor @dinhngtu
            last edited by okynnor

            @dinhngtu You are correct - it is a domain controller running on Windows Server 2022.

            The XenOchestra commit is at 1c01f

            Should I try to reinstall the Xen Tools? I suspect that it is going to be a futile attempt though.

            --Update:
            I went ahead and removed XenTools. Reboots. Reinstalled XenTools. But this time, I selected the second options -- to allow XenTools I/O Tools to automatically update when the "Manage Citrix PV drivers via Windows Update" is turned off (which it is)....Windows Server didn't prompt for a reboot. When I checked XenOrchestra, boom!, the Memory usage was there!!

            That second option did the trick.

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            • D Offline
              dinhngtu Vates 🪐 XCP-ng Team @okynnor
              last edited by

              @okynnor IIRC, it would take a reboot before the problem showed up. I'd check after a reboot if XenSvc wasn't stuck in the starting state.

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