Unable to enable High Availability - INTERNAL_ERROR(Not_found)

jmannik

Good Morning all,

Im running into an issue with my pool where it won't let me enable HA and I can't figure out why, it starts enabling HA then just stops, the below shows up in the logs for the task list.

{
  "id": "0mgsn7vq8",
  "properties": {
    "method": "pool.enableHa",
    "params": {
      "pool": "213186d2-e3ba-154f-d371-4122388deb83",
      "heartbeatSrs": [
        "381caeb2-5ad9-8924-365d-4b130c67c064"
      ],
      "configuration": {}
    },
    "name": "API call: pool.enableHa",
    "userId": "71d48027-d471-4b01-83f9-830df4279f7e",
    "type": "api.call"
  },
  "start": 1760572179296,
  "status": "failure",
  "updatedAt": 1760572219231,
  "end": 1760572219230,
  "result": {
    "code": "INTERNAL_ERROR",
    "params": [
      "Not_found"
    ],
    "call": {
      "duration": 39934,
      "method": "pool.enable_ha",
      "params": [
        "* session id *",
        [
          "OpaqueRef:a83a416f-c97d-1ed8-c7fc-213af89b8f86"
        ],
        {}
      ]
    },
    "message": "INTERNAL_ERROR(Not_found)",
    "name": "XapiError",
    "stack": "XapiError: INTERNAL_ERROR(Not_found)\n    at Function.wrap (file:///opt/xen-orchestra/packages/xen-api/_XapiError.mjs:16:12)\n    at file:///opt/xen-orchestra/packages/xen-api/transports/json-rpc.mjs:38:21\n    at runNextTicks (node:internal/process/task_queues:65:5)\n    at processImmediate (node:internal/timers:453:9)\n    at process.callbackTrampoline (node:internal/async_hooks:130:17)"
  }
}

olivierlambert

Hi,

This is weird indeed. Do you have a shared SR available/connected? Can you try to enable HA with xe CLI directly from the host?

jmannik

@olivierlambert

[18:15 vmhost13 ~]# xe pool-ha-enable heartbeat-sr-uuids=381caeb2-5ad9-8924-365d-4b130c67c064
The server failed to handle your request, due to an internal error. The given message may give details useful for debugging the problem.
message: Not_found

olivierlambert

That's weird. Ping @Team-XAPI-Network and maybe directly @psafont

andriy.sultanov

@jmannik Please upload your /var/log/xensource.log from the time of the error, otherwise it's hard to see what went wrong

psafont

@jmannik said in Unable to enable High Availability - INTERNAL_ERROR(Not_found):

@olivierlambert

[18:15 vmhost13 ~]# xe pool-ha-enable heartbeat-sr-uuids=381caeb2-5ad9-8924-365d-4b130c67c064
The server failed to handle your request, due to an internal error. The given message may give details useful for debugging the problem.
message: Not_found

That message is created by an exception. It's commonly raised by List.find and List.assoc, in this case the exception wasn't caught.

It's usually difficult to find out which one, since these functions are frequently used and catching the exception can happen in a caller of the function that uses it.

Could you provide the xenserver.log, as Andriy has asked? Otherwise I don't think we'll be able to find the exact cause.

jmannik

@andriy.sultanov @psafont
https://drive.google.com/file/d/1aJyCYSAuRIBb0X-23gJ6ORtrHSciYH8a/view?usp=sharing
Here is the log file

psafont

@jmannik said in Unable to enable High Availability - INTERNAL_ERROR(Not_found):

@andriy.sultanov @psafont
https://drive.google.com/file/d/1aJyCYSAuRIBb0X-23gJ6ORtrHSciYH8a/view?usp=sharing
Here is the log file

It's not crystal clear the condition that causes the exception, but I can see some unprotected exception being raised in that path host.ha_join_liveset when trying to recover the host uuid and it's not found. I'll investigate