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    Potential bug with Windows VM backup: "Body Timeout Error"

    Scheduled Pinned Locked Moved Backup
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    • P Offline
      ph7 @pierrebrunet
      last edited by

      @pierrebrunet said:

      Another thing to check is the exact time between your XO and your host.

      I installed the host with NTP from "static" DHCP (OK according to https://docs.xcp-ng.org/installation/requirements/) not made any manual changes/configs
      After I did a RTC adjustment in BIOS 3 days ago, the time now is ~1s ahead
      This is the output from timedatectl

      [22:04 x2 ~]# timedatectl status
            Local time: tor 2026-07-16 22:06:45 CEST
        Universal time: tor 2026-07-16 20:06:45 UTC
              RTC time: tor 2026-07-16 20:06:42
             Time zone: Europe/Stockholm (CEST, +0200)
           NTP enabled: yes
      NTP synchronized: no
       RTC in local TZ: no
            DST active: yes
       Last DST change: DST began at
                        sön 2026-03-29 01:59:59 CET
                        sön 2026-03-29 03:00:00 CEST
       Next DST change: DST ends (the clock jumps one hour backwards) at
                        sön 2026-10-25 02:59:59 CEST
                        sön 2026-10-25 02:00:00 CET
      

      NTP synchronized: no
      I thought that the time would be adjusted automatically at reboot
      The first NTP sync should allow a bigger step than when it's already synced.

      @pierrebrunet said:

      do you make these backup regularly?

      They run once a day @ 03:04 before the normal backup that starts @ 03:10 and they have all run OK since July 8, the failed one reported 8 days ago ( post ~85 )

      Maybe you should resync your clock

      NTP is enabled but not synced, I don't know the correct way to sync it
      In xsconsole/ I tried Use DHCP NTP Servers
      It changed the RTC clock to the same as UTC time but time was still 1s ahead and NTP not synced.

      I rebooted the host and I got this:

      [23:36 x2 ~]# timedatectl status
            Local time: tor 2026-07-16 23:37:17 CEST
        Universal time: tor 2026-07-16 21:37:17 UTC
              RTC time: tor 2026-07-16 21:37:16
             Time zone: Europe/Stockholm (CEST, +0200)
           NTP enabled: yes
      NTP synchronized: no
       RTC in local TZ: no
            DST active: yes
       Last DST change: DST began at
                        sön 2026-03-29 01:59:59 CET
                        sön 2026-03-29 03:00:00 CEST
       Next DST change: DST ends (the clock jumps one hour backwards) at
                        sön 2026-10-25 02:59:59 CEST
                        sön 2026-10-25 02:00:00 CET
      

      NTP still not synced, Local time 2s ahead, RTC 1s ahead,
      I don't know, If not someone can show me the proper way to manually resync, maybe I should try to reinstall the host

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