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    Backup timeout error

    Scheduled Pinned Locked Moved Backup
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    • H Offline
      henri9813
      last edited by

      Hello,

      I have this error in xen-orchestra.

      Currently, my xen orchestra is in a different network than my hypervisors.

      My backup target is in another DC of course thought NFS ( via Wireguard VPN ).

      Usually, it's doens't cause issue, but now, i have this error

      xen-orchestra  | 2025-04-30T16:01:03.955Z xo:backups:AbstractVmRunner WARN writer step failed {
xen-orchestra  |   error: Error: read ETIMEDOUT
xen-orchestra  |       at TLSWrap.onStreamRead (node:internal/stream_base_commons:218:20)
xen-orchestra  |       at TLSWrap.callbackTrampoline (node:internal/async_hooks:130:17) {
xen-orchestra  |     errno: -110,
xen-orchestra  |     code: 'ETIMEDOUT',
xen-orchestra  |     syscall: 'read'
xen-orchestra  |   },
xen-orchestra  |   step: 'writer.transfer()',
xen-orchestra  |   writer: 'IncrementalRemoteWriter'
xen-orchestra  | }

      It's problematic because, here, i think the issue is between Xen-orchestra and the final hypervisor, right ?

      ( it could be great to add some details on the error to ease the diagnostics 🙂 )

      thanks !

      H 1 Reply Last reply Reply Quote 0
      • H Offline
        henri9813 @henri9813
        last edited by

        henri9813 I found this in my logs don't know if it's related

        Apr 30 21:24:00 gco-002-rbx-002 xapi: [debug||8618534 HTTPS 10.255.0.250->:::80|put_import|import] import handler
Apr 30 21:24:00 gco-002-rbx-002 xapi: [debug||8618535 /var/lib/xcp/xapi|post_root|dummytaskhelper] task dispatch:session.slave_login D:bd14de344b0e created by task D:3fcf04a3282e
Apr 30 21:24:00 gco-002-rbx-002 xapi: [ info||8618535 /var/lib/xcp/xapi|session.slave_login D:fefe31620afb|xapi_session] Session.create trackid=7ded2f51c51fbf82e2c5ac7cee9931dc pool=true uname= originator=xapi is_local_superuser=true auth_user_sid= parent=trackid=9834f5af41c964e225f24279aefe4e49
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618533 ||xapi_compression] nice failed to decompress: exit code 1
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] Raised End_of_file
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 1/13 xapi Raised at file unix/tar_unix.ml, line 34
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 2/13 xapi Called from file unix/tar_unix.ml, line 26
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 3/13 xapi Called from file lib/tar.ml, line 829
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 4/13 xapi Called from file lib/tar.ml, line 660
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 5/13 xapi Called from file lib/tar.ml, line 666
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 6/13 xapi Called from file lib/tar.ml, line 673
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 7/13 xapi Called from file lib/tar.ml, line 749
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 8/13 xapi Called from file lib/tar.ml, line 867
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 9/13 xapi Called from file ocaml/xapi/import.ml, line 2132
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 10/13 xapi Called from file ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 11/13 xapi Called from file ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml, line 39
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 12/13 xapi Called from file ocaml/xapi/import.ml, line 2554
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace] 13/13 xapi Called from file lib/backtrace.ml, line 177
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|backtrace]
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|VM.import R:9d05d125c060|import] Prematurely reached end-of-file during import
Apr 30 21:24:00 gco-002-rbx-002 xapi: [debug||8618536 /var/lib/xcp/xapi|post_root|dummytaskhelper] task dispatch:pool.get_all D:8b21a6838cb8 created by task D:fefe31620afb
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] VM.import R:9d05d125c060 failed with exception Server_error(IMPORT_ERROR_PREMATURE_EOF, [  ])
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] Raised Server_error(IMPORT_ERROR_PREMATURE_EOF, [  ])
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 1/7 xapi Raised at file lib/backtrace.ml, line 210
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 2/7 xapi Called from file ocaml/xapi/import.ml, line 2204
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 3/7 xapi Called from file ocaml/xapi/server_helpers.ml, line 72
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 4/7 xapi Called from file ocaml/xapi/server_helpers.ml, line 94
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 5/7 xapi Called from file ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 6/7 xapi Called from file ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml, line 39
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace] 7/7 xapi Called from file ocaml/libs/log/debug.ml, line 250
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 :::80|VM.import D:7c2fd25192d0|backtrace]
Apr 30 21:24:00 gco-002-rbx-002 xapi: [debug||8618537 /var/lib/xcp/xapi|post_root|dummytaskhelper] task dispatch:session.logout D:f7e71c366389 created by task D:7c2fd25192d0
Apr 30 21:24:00 gco-002-rbx-002 xapi: [ info||8618537 /var/lib/xcp/xapi|session.logout D:218a803a945b|xapi_session] Session.destroy trackid=b2e981e2a3cbc9fc91324f34ef240f5d
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|put_import|backtrace] VM.import D:7c2fd25192d0 failed with exception Server_error(IMPORT_ERROR_PREMATURE_EOF, [  ])
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|put_import|backtrace] Raised Server_error(IMPORT_ERROR_PREMATURE_EOF, [  ])
Apr 30 21:24:00 gco-002-rbx-002 xapi: [error||8618530 HTTPS 10.255.0.250->:::80|put_import|backtrace] 1/14 xapi Raised at file ocaml/libs/log/debug.ml, line 267
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        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          Hi,

          What kind of backup are you using and which version of XO source or XOA?

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