Unable to update XOA

[fred974]

Hi,

I am currently running XCP-ng 8.3.0 / XOA version: 5.112.1 and when I tried to install the Debian 13 template I get the following error:

cloud.downloadAndInstallResource
{
  "namespace": "Debian13",
  "id": "8a0ed870-283b-4829-4476-9f778d9fc654",
  "version": "1.0.0",
  "sr": "ba4d0c59-fec5-02a2-4421-9444314e7f7c",
  "templateOnly": true
}
{
  "url": "http://localhost:9002/",
  "originalUrl": "http://localhost:9002/",
  "message": "HTTP connection has timed out",
  "name": "Error",
  "stack": "Error: HTTP connection has timed out
    at ClientRequest.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/http-request-plus/index.js:61:25)
    at ClientRequest.emit (node:events:518:28)
    at ClientRequest.patchedEmit [as emit] (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:52:17)
    at Socket.emitRequestTimeout (node:_http_client:849:9)
    at Object.onceWrapper (node:events:632:28)
    at Socket.emit (node:events:530:35)
    at Socket.patchedEmit [as emit] (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:52:17)
    at Socket._onTimeout (node:net:595:8)
    at listOnTimeout (node:internal/timers:581:17)
    at processTimers (node:internal/timers:519:7)"
}

Could anyone please advice on how to resolve this issue?

[AtaxyaNetwork]

@fred974 Hi !

Do you see anything red in XOA check ? (XOA > Support) ?

[Pilow]

do you see a task progressing / failing when installing the template from the Hub ?

[fred974]

@Pilow said in Unable to update XOA:

do you see a task progressing / failing when installing the template from the Hub ?

Yes I do.

{
  "id": "0min7179y",
  "properties": {
    "method": "cloud.getResourceCatalog",
    "params": {
      "filters": {
        "hub": true
      }
    },
    "name": "API call: cloud.getResourceCatalog",
    "userId": "26d44a26-3ac5-4377-80ef-f8474ce94df3",
    "type": "api.call"
  },
  "start": 1764596227606,
  "status": "failure",
  "updatedAt": 1764596232622,
  "end": 1764596232621,
  "result": {
    "code": -32000,
    "message": "unknown error from the peer",
    "name": "JsonRpcError",
    "stack": "JsonRpcError: unknown error from the peer\n    at Peer._callee$ (/usr/local/lib/node_modules/xo-server-xoa/node_modules/json-rpc-peer/src/index.js:98:9)\n    at Peer.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/regeneratorRuntime.js:52:18)\n    at Generator.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/regenerator.js:52:51)\n    at Generator.next (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/regeneratorDefine.js:11:21)\n    at asyncGeneratorStep (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/asyncToGenerator.js:3:17)\n    at _next (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/asyncToGenerator.js:17:9)\n    at /usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/asyncToGenerator.js:22:7\n    at Promise._execute (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/debuggability.js:384:9)\n    at Promise._resolveFromExecutor (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:518:18)\n    at new Promise (/usr/local/lib/node_modules/xo-server/node_modules/bluebird/js/release/promise.js:103:10)\n    at Peer.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/@babel/runtime/helpers/asyncToGenerator.js:14:12)\n    at Peer.exec (/usr/local/lib/node_modules/xo-server-xoa/node_modules/json-rpc-peer/dist/index.js:182:20)\n    at Peer.write (/usr/local/lib/node_modules/xo-server-xoa/node_modules/json-rpc-peer/src/index.js:206:10)\n    at JsonRpcWebSocketClient.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/jsonrpc-websocket-client/src/index.js:57:12)\n    at JsonRpcWebSocketClient.emit (node:events:518:28)\n    at JsonRpcWebSocketClient.emit (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:52:17)\n    at WebSocket.<anonymous> (/usr/local/lib/node_modules/xo-server-xoa/node_modules/jsonrpc-websocket-client/src/websocket-client.js:179:20)\n    at callListener (/usr/local/lib/node_modules/xo-server-xoa/node_modules/ws/lib/event-target.js:290:14)\n    at WebSocket.onMessage (/usr/local/lib/node_modules/xo-server-xoa/node_modules/ws/lib/event-target.js:209:9)\n    at WebSocket.emit (node:events:518:28)\n    at WebSocket.patchedEmit [as emit] (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:52:17)\n    at Receiver.receiverOnMessage (/usr/local/lib/node_modules/xo-server-xoa/node_modules/ws/lib/websocket.js:1220:20)"
  }
}

@AtaxyaNetwork said in Unable to update XOA:

Do you see anything red in XOA check ? (XOA > Support) ?

No everything is green except for the version

[Pilow]

@fred974 mmmm I tested on my 5.113.1 XOA to download this template and it did work as intended.

could you verify the time/date on XOA, and XCP host where you want to deploy it ?

does your XOA have good internet access ?

[Pilow]

or a good reboot of the XOA if there is no backups at this time

[fred974]

@Pilow said in Unable to update XOA:

could you verify the time/date on XOA, and XCP host where you want to deploy it

My time is completely wrong.
XOA:

[09:08 01] xoa:xoa$ date
Mon Dec  1 09:08:42 AM EST 2025

Hypervisor:

[14:06 uk-dc1-prod-hv1 ~]# date
Mon Dec  1 14:10:06 GMT 2025

I just ran timedatectl set-timezone Europe/London but not sure how to sync time

[fred974]

@Pilow said in Unable to update XOA:

or a good reboot of the XOA if there is no backups at this time

Rebooted XOA and Hypervisor. I managed to install the template. Any sugestion about the time sync issue?

[Pilow]

@fred974 you should have an ntp server configuration on both, XOA and XCP host

perhaps daemons are not started ?

[ph7]

@fred974
It used to be (and probably still is) that You have to be reasonably near correct time for NTP to accept any changes.