Backup Suddenly Failing

JSylvia007

@Pilow - I can try this, but not until a bit later.

JSylvia007

@pilow & @florent - The plot thickens. I'm unable to full-clone the VM...

{
  "id": "0mn6ds7ih",
  "properties": {
    "method": "vm.copy",
    "params": {
      "vm": "afe4bee2-745d-da4a-0016-c74751856556",
      "sr": "247ef8a6-9c10-e100-acd3-c9193f34ddc3",
      "name": "ADMIN-VM02_COPY"
    },
    "name": "API call: vm.copy",
    "userId": "b06e5d9f-a602-4b76-a7bb-b1c915712ca3",
    "type": "api.call"
  },
  "start": 1774463552009,
  "status": "failure",
  "updatedAt": 1774464678345,
  "end": 1774464678344,
  "result": {
    "code": "VDI_COPY_FAILED",
    "params": [
      "Fatal error: exception Unix.Unix_error(Unix.EIO, \"read\", \"\")\n"
    ],
    "task": {
      "uuid": "555f90cc-12b7-7c2c-a2df-0f29a16a007e",
      "name_label": "Async.VM.copy",
      "name_description": "",
      "allowed_operations": [],
      "current_operations": {},
      "created": "20260325T18:32:32Z",
      "finished": "20260325T18:51:18Z",
      "status": "failure",
      "resident_on": "OpaqueRef:22c5ddea-00c6-f412-4439-536c4bbdca63",
      "progress": 1,
      "type": "<none/>",
      "result": "",
      "error_info": [
        "VDI_COPY_FAILED",
        "Fatal error: exception Unix.Unix_error(Unix.EIO, \"read\", \"\")\n"
      ],
      "other_config": {},
      "subtask_of": "OpaqueRef:NULL",
      "subtasks": [
        "OpaqueRef:655cc4e3-0205-ba7d-5831-4b191ecfba9e"
      ],
      "backtrace": "(((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 77))((process xapi)(filename list.ml)(line 110))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 120))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 24))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 39))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 128))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 171))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 210))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 221))((process xapi)(filename list.ml)(line 121))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 223))((process xapi)(filename ocaml/xapi/xapi_vm_clone.ml)(line 461))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 24))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 39))((process xapi)(filename ocaml/xapi/xapi_vm.ml)(line 791))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 24))((process xapi)(filename ocaml/libs/xapi-stdext/lib/xapi-stdext-pervasives/pervasiveext.ml)(line 39))((process xapi)(filename ocaml/xapi/rbac.ml)(line 228))((process xapi)(filename ocaml/xapi/rbac.ml)(line 238))((process xapi)(filename ocaml/xapi/server_helpers.ml)(line 78)))"
    },
    "message": "VDI_COPY_FAILED(Fatal error: exception Unix.Unix_error(Unix.EIO, \"read\", \"\")\n)",
    "name": "XapiError",
    "stack": "XapiError: VDI_COPY_FAILED(Fatal error: exception Unix.Unix_error(Unix.EIO, \"read\", \"\")\n)\n    at XapiError.wrap (file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/_XapiError.mjs:16:12)\n    at default (file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/_getTaskResult.mjs:13:29)\n    at Xapi._addRecordToCache (file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/index.mjs:1078:24)\n    at file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/index.mjs:1112:14\n    at Array.forEach (<anonymous>)\n    at Xapi._processEvents (file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/index.mjs:1102:12)\n    at Xapi._watchEvents (file:///opt/xo/xo-builds/xen-orchestra-202603241416/packages/xen-api/index.mjs:1275:14)"
  }
}

Pilow

@JSylvia007

      "Fatal error: exception Unix.Unix_error(Unix.EIO, \"read\", \"\")\n"

mmmm SR is failing ?
can you restore the last known good state of this VM (in parallel of the one in production) and try to backup this restored version ?

JSylvia007

@Pilow - Well... Didn't you ruin my day yesterday... LOL.

Long story short... The local SR is on a RAID5 in the server. The damn thing isn't reporting that a drive has failed (hard failed, it's not even showing up in the RAID Controller anymore). The array says degraded, but fine... So it's weird to me that this could be related. I have a drive on order and plan to rebuild the array as soon as the drive arrives.

Once that happens, I will start investigating this again... Maybe it magically clears up.

Pilow

@JSylvia007 hoho... beware of array rebuilding on old disks

JSylvia007

@Pilow - This is why I'm nervous... BUT... EVERYTHING else has a good backup. I plan to shut down all the VMs and then backup once more while I rebuild the array.
Fingers crossed.

ph7

Living on the edge at my home lab

Screenshot 2026-03-26 at 19-08-50 scrutiny.png

In my other NAS the oldest one is closing up 11 years

JSylvia007

@pilow - I know this has gotten a bit off topic, but in the interests of keeping folks informed... I've managed to migrate ALL VDIs over to remote NFS Storage, except this problem VM.

To solve that problem, I:

Added a second disk on the remote storage, attached it, and booted into clonezilla.
Cloned the disk from INSIDE the VM.
Detatched and removed the old disk.

The local SR is now void of disks. I decided that instead of rebuild the RAID with a new disk, I'm just going to completely pull the disks and replace with shiny new disks. It's just not worth the uncertainty of what MIGHT happen. All the disks in that array are the same age.

EDIT: Backup Succeeded on the new disk, so I think you hit the nail on the head @pilow ... Failing SR.

olivierlambert

Nice catch and great news to hear

tjkreidl

@JSylvia007 Sorry, I'm really late to this thread, but note that backups can become problematic if the SR is something like 90% or more full. There needs to be some buffer for storage as part of the process. The fact you could copy/clone VMs means your SR is working OK, but backups are a different situation. If need be, you can always migrate VMs to other storage which is evidently what you ended up doing, which frees up extra disk space. Also backups are pretty intensive so make sure you have both enough CPU capacity and memory to handle the load. Finally. a defective SR will definitely cause issues if there are I/O errors, so watch your /var/log/SMlog for any such entries.