xoa-updater failing

psutty

Hi,

I just installed and configured fresh XOA vm and having troubles to run update on it.

[13:39 12] xoa@xoa:~$ xoa-updater --upgrade
stable selected
New versions available:
  xo-server 5.46.0
  xo-web-free 5.46.0
  xoa-cli 0.14.0
Downloading packages...
  xo-server ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ ok ✔
  xo-web-free .................................................................................................................................................................................................................................................................................................................................................................. ok ✔
  xoa-cli .................................................................................................................................................................................................................... ok ✔
Installing packages...
  xo-server ✔

✖ Command failed: npm i -g --unsafe-perm --silent --proxy http://repoproxy01.syspay.com:3128 /tmp/1568295590593/xo-server.tgz

/usr/local/bin/run-vhd-test -> /usr/local/lib/node_modules/xo-server/bin/run-vhd-test
/usr/local/bin/xo-server -> /usr/local/lib/node_modules/xo-server/bin/xo-server
/usr/local/bin/xo-server-logs -> /usr/local/lib/node_modules/xo-server/bin/xo-server-logs
/usr/local/bin/xo-server-recover-account -> /usr/local/lib/node_modules/xo-server/bin/xo-server-recover-account
[bcrypt] Success: "/usr/local/lib/node_modules/xo-server/node_modules/bcrypt/lib/binding/bcrypt_lib.node" already installed
Pass --update-binary to reinstall or --build-from-source to recompile
/usr/local/lib
└── (empty)

logs:
Sep 12 13:39:53 xoa xoa-updater[3202]: Installing packages...
Sep 12 13:39:54 xoa xoa-updater[3202]: [27B blob data]
Sep 12 13:41:27 xoa xoa-updater[3202]: [27B blob data]
Sep 12 13:41:27 xoa xoa-updater[3202]: [Thu Sep 12 2019 13:41:27 GMT+0000 (UTC)] ERROR Command failed: npm i -g --unsafe-perm --silent --proxy http://repoproxy01.syspay.com:3128 /tmp/1568295590593/xo-server.tgz
Sep 12 13:41:27 xoa xoa-updater[3202]: /usr/local/bin/run-vhd-test -> /usr/local/lib/node_modules/xo-server/bin/run-vhd-test
Sep 12 13:41:27 xoa xoa-updater[3202]: /usr/local/bin/xo-server -> /usr/local/lib/node_modules/xo-server/bin/xo-server
Sep 12 13:41:27 xoa xoa-updater[3202]: /usr/local/bin/xo-server-logs -> /usr/local/lib/node_modules/xo-server/bin/xo-server-logs
Sep 12 13:41:27 xoa xoa-updater[3202]: /usr/local/bin/xo-server-recover-account -> /usr/local/lib/node_modules/xo-server/bin/xo-server-recover-account
Sep 12 13:41:27 xoa xoa-updater[3202]: [bcrypt] Success: "/usr/local/lib/node_modules/xo-server/node_modules/bcrypt/lib/binding/bcrypt_lib.node" already installed
Sep 12 13:41:27 xoa xoa-updater[3202]: Pass --update-binary to reinstall or --build-from-source to recompile
Sep 12 13:41:27 xoa xoa-updater[3202]: /usr/local/lib
Sep 12 13:41:27 xoa xoa-updater[3202]: └── (empty)

olivierlambert

Do you have a proxy that intercepts SSL?

psutty

yes

is this the problem ?

1568295590.772     71 10.99.4.23 TCP_TUNNEL/200 3883 CONNECT xen-orchestra.com:443 - HIER_DIRECT/212.83.180.141 -
1568295592.356   1576 10.99.4.23 TCP_TUNNEL/200 14844401 CONNECT xen-orchestra.com:443 - HIER_DIRECT/212.83.180.141 -
1568295593.247    799 10.99.4.23 TCP_TUNNEL/200 5670500 CONNECT xen-orchestra.com:443 - HIER_DIRECT/212.83.180.141 -
1568295593.699    394 10.99.4.23 TCP_TUNNEL/200 3335409 CONNECT xen-orchestra.com:443 - HIER_DIRECT/212.83.180.141 -
1568295663.435      0 10.99.4.23 TCP_DENIED/403 2069 CONNECT nodejs.org:443 - HIER_NONE/- text/html
1568295664.079      0 10.99.4.23 TCP_DENIED/403 2011 CONNECT github.com:443 - HIER_NONE/- text/html
1568295664.542      0 10.99.4.23 TCP_DENIED/403 2069 CONNECT nodejs.org:443 - HIER_NONE/- text/html

olivierlambert

Please see https://xen-orchestra.com/docs/troubleshooting.html#behind-a-transparent-proxy

If it's still a problem, please report or ideally open a support ticket so we can take a look remotely

Also quick ping to julien-f while he's around

julien-f

psutty I don't see anything obvious, as olivierlambert said, please open a support ticket for more advanced support.

psutty

is it the updater who is trying to reach nodejs.org and github.com 443 ?
1568296381.804 0 10.99.4.23 TCP_DENIED/403 2069 CONNECT nodejs.org:443 - HIER_NONE/- text/html
1568296382.483 0 10.99.4.23 TCP_DENIED/403 2011 CONNECT github.com:443 - HIER_NONE/- text/html
1568296382.942 0 10.99.4.23 TCP_DENIED/403 2069 CONNECT nodejs.org:443 - HIER_NONE/- text/html

psutty

olivierlambert said in xoa-updater failing:

https://xen-orchestra.com/docs/troubleshooting.html#behind-a-transparent-proxy

that did not help

olivierlambert

IIRC we have something in the pipes to solve this, but not yet. Please open a support ticket so we can continue discuss with more details related to your infrastructure