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    XO fails to backup 1 specific VM due to: Error: HTTP connection has timed out

    Xen Orchestra
    backup backups-reports delta
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    • northportioN
      northportio @Andrew
      last edited by northportio

      @Andrew

      My apologies for the mix up. Here are the versions:
      XOA:
      Screen Shot 2022-03-03 at 3.02.51 PM.png
      Screen Shot 2022-03-03 at 3.04.21 PM.png
      Built from source:
      Screen Shot 2022-03-03 at 3.02.43 PM.png

      And I have plenty of space for snapshots. I have a rolling snapshot on that VM that works.

      DanpD 1 Reply Last reply Reply Quote 0
      • DanpD
        Danp Top contributor ๐Ÿ’ช @northportio
        last edited by

        @northportio You could try switching to the latest release channel.

        northportioN 1 Reply Last reply Reply Quote 0
        • northportioN
          northportio @Danp
          last edited by

          @Danp Failed again on latest. Another thing to note, the Exporting content of VDI SAGE-0 keeps going forever and the only way to clear it out is to restart the toolstack.

          DarkbeldinD 1 Reply Last reply Reply Quote 0
          • DarkbeldinD
            Darkbeldin Vates ๐Ÿช Pro Support Team ๐Ÿ’ก @northportio
            last edited by olivierlambert

            @northportio Please could you try this and report back:

            create this file /etc/xo-server/config.httpInactivityTimeout.toml:

            # XOA Support - Work-around HTTP timeout issue during backups
            [xapiOptions]
            httpInactivityTimeout = 1800000 # 30 mins
            

            And rerun the backup job.

            northportioN 1 Reply Last reply Reply Quote 1
            • northportioN
              northportio @Darkbeldin
              last edited by

              @Darkbeldin I did that and the job still failed.

              {
                "data": {
                  "mode": "delta",
                  "reportWhen": "failure"
                },
                "id": "1646508682255",
                "jobId": "933a38ad-48d8-48ed-bbec-e037639c9d13",
                "jobName": "Sage",
                "message": "backup",
                "scheduleId": "c7da8664-c4a3-41f3-82a6-c065da75b3db",
                "start": 1646508682255,
                "status": "failure",
                "infos": [
                  {
                    "data": {
                      "vms": [
                        "13e70ae1-3223-7b94-dc59-c31f7416af82"
                      ]
                    },
                    "message": "vms"
                  }
                ],
                "tasks": [
                  {
                    "data": {
                      "type": "VM",
                      "id": "13e70ae1-3223-7b94-dc59-c31f7416af82"
                    },
                    "id": "1646508683162",
                    "message": "backup VM",
                    "start": 1646508683162,
                    "status": "failure",
                    "tasks": [
                      {
                        "id": "1646508683673",
                        "message": "snapshot",
                        "start": 1646508683673,
                        "status": "success",
                        "end": 1646508688331,
                        "result": "fd17d98f-1f25-4671-7321-6416fb3de129"
                      },
                      {
                        "data": {
                          "id": "35f70147-809e-4bec-9531-927d187fce7c",
                          "isFull": true,
                          "type": "remote"
                        },
                        "id": "1646508688332",
                        "message": "export",
                        "start": 1646508688332,
                        "status": "failure",
                        "tasks": [
                          {
                            "id": "1646508688372",
                            "message": "transfer",
                            "start": 1646508688372,
                            "status": "failure",
                            "end": 1646513475586,
                            "result": {
                              "canceled": false,
                              "method": "GET",
                              "url": "https://10.131.200.3/export_raw_vdi/?format=vhd&vdi=OpaqueRef%3Ac9d9f6be-fb17-4993-bc3a-c11405ba7f6e&session_id=OpaqueRef%3A5fb25acb-a5e3-4f3c-9dc1-49f55a527d74&task_id=OpaqueRef%3Af73a85cd-33ae-4b8e-bfad-c9139f035e06",
                              "timeout": true,
                              "message": "HTTP connection has timed out",
                              "name": "Error",
                              "stack": "Error: HTTP connection has timed out\n    at IncomingMessage.emitAbortedError (/usr/local/lib/node_modules/xo-server/node_modules/http-request-plus/index.js:83:19)\n    at Object.onceWrapper (node:events:509:28)\n    at IncomingMessage.emit (node:events:390:28)\n    at IncomingMessage.patchedEmit (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:118:17)\n    at IncomingMessage.emit (node:domain:475:12)\n    at IncomingMessage._destroy (node:_http_incoming:179:10)\n    at _destroy (node:internal/streams/destroy:102:25)\n    at IncomingMessage.destroy (node:internal/streams/destroy:64:5)\n    at TLSSocket.socketCloseListener (node:_http_client:407:11)\n    at TLSSocket.emit (node:events:402:35)"
                            }
                          }
                        ],
                        "end": 1646513475586,
                        "result": {
                          "canceled": false,
                          "method": "GET",
                          "url": "https://10.131.200.3/export_raw_vdi/?format=vhd&vdi=OpaqueRef%3Ac9d9f6be-fb17-4993-bc3a-c11405ba7f6e&session_id=OpaqueRef%3A5fb25acb-a5e3-4f3c-9dc1-49f55a527d74&task_id=OpaqueRef%3Af73a85cd-33ae-4b8e-bfad-c9139f035e06",
                          "timeout": true,
                          "message": "HTTP connection has timed out",
                          "name": "Error",
                          "stack": "Error: HTTP connection has timed out\n    at IncomingMessage.emitAbortedError (/usr/local/lib/node_modules/xo-server/node_modules/http-request-plus/index.js:83:19)\n    at Object.onceWrapper (node:events:509:28)\n    at IncomingMessage.emit (node:events:390:28)\n    at IncomingMessage.patchedEmit (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:118:17)\n    at IncomingMessage.emit (node:domain:475:12)\n    at IncomingMessage._destroy (node:_http_incoming:179:10)\n    at _destroy (node:internal/streams/destroy:102:25)\n    at IncomingMessage.destroy (node:internal/streams/destroy:64:5)\n    at TLSSocket.socketCloseListener (node:_http_client:407:11)\n    at TLSSocket.emit (node:events:402:35)"
                        }
                      }
                    ],
                    "end": 1646513527913,
                    "result": {
                      "canceled": false,
                      "method": "GET",
                      "url": "https://10.131.200.3/export_raw_vdi/?format=vhd&vdi=OpaqueRef%3Ac9d9f6be-fb17-4993-bc3a-c11405ba7f6e&session_id=OpaqueRef%3A5fb25acb-a5e3-4f3c-9dc1-49f55a527d74&task_id=OpaqueRef%3Af73a85cd-33ae-4b8e-bfad-c9139f035e06",
                      "timeout": true,
                      "message": "HTTP connection has timed out",
                      "name": "Error",
                      "stack": "Error: HTTP connection has timed out\n    at IncomingMessage.emitAbortedError (/usr/local/lib/node_modules/xo-server/node_modules/http-request-plus/index.js:83:19)\n    at Object.onceWrapper (node:events:509:28)\n    at IncomingMessage.emit (node:events:390:28)\n    at IncomingMessage.patchedEmit (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:118:17)\n    at IncomingMessage.emit (node:domain:475:12)\n    at IncomingMessage._destroy (node:_http_incoming:179:10)\n    at _destroy (node:internal/streams/destroy:102:25)\n    at IncomingMessage.destroy (node:internal/streams/destroy:64:5)\n    at TLSSocket.socketCloseListener (node:_http_client:407:11)\n    at TLSSocket.emit (node:events:402:35)"
                    }
                  }
                ],
                "end": 1646513527914
              }
              
              1 Reply Last reply Reply Quote 0
              • M
                Meth0d
                last edited by

                2022-07-04T10_53_26.656Z - backup NG.txt

                I have the same problem now, did this ever get resolved?
                From source (today):
                Xen Orchestra, commit 34c84
                xo-server 5.98.0
                xo-web 5.99.0

                DarkbeldinD 1 Reply Last reply Reply Quote 0
                • DarkbeldinD
                  Darkbeldin Vates ๐Ÿช Pro Support Team ๐Ÿ’ก @Meth0d
                  last edited by

                  @Meth0d The error itself only means that the VM can't be downloaded but the root cause behind this can be multiple, so you need to investigate all the parameters of the backup, for example do you have enough space to make the snapshot? Is your remote accessible with enough space etc.

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    Meth0d @Darkbeldin
                    last edited by

                    @Darkbeldin there is enough space for the snapshot and on the remote. How can i investigate the root rause further?

                    1 Reply Last reply Reply Quote 0
                    • olivierlambertO
                      olivierlambert Vates ๐Ÿช Co-Founder๐Ÿฆธ CEO ๐Ÿง‘โ€๐Ÿ’ผ
                      last edited by

                      Have you tried to extend the HTTP timeout?

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        Meth0d @olivierlambert
                        last edited by

                        @olivierlambert i have created config.httpInactivityTimeout.toml in /opt/xen-orchestra/packages/xo-server with the content from above. Not sure how i can check if thats actually set.

                        BTW: this is not a CR Backup Problem, i also dont see Tasks running for my "normal" Backup Job. I cant check "how far" the actual Backup runs and if that differs.

                        https://github.com/vatesfr/xen-orchestra/pull/6315

                        Rajaa-BARHTAOUI opened this pull request in vatesfr/xen-orchestra

                        closed fix(xo-web/tasks): tasks with no bound objects not displayed #6315

                        1 Reply Last reply Reply Quote 0
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