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    Backup error with space available

    Scheduled Pinned Locked Moved Xen Orchestra
    ticketclosed
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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      1. It's not a fix, it's just a workaround. It's not normal to have this kind of timeout 😕
      2. IMPORT_ERROR_PREMATURE_EOF() means the backup is maybe incomplete or import stalled
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      • B Offline
        Bane @olivierlambert
        last edited by Bane

        @olivierlambert

        Is there anyway to determine whether it's a failed backup or stalled import? Is there anything that can be done to correct a stalled import? I assume there is nothing that can be done for it if it's a failed backup..

        Also interesting is that the restores that fail are listed with a number instead of the VM name.

        xcp-ng restore error.png

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        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          It's really hard to tell without being inside the infrastructure 😕

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          • B Offline
            Bane @olivierlambert
            last edited by Bane

            @olivierlambert

            Any logs inside XCP-NG that I can look at? I've resigned myself to the fact that I will have to rebuild the two VM's that won't import, but I'd like to prevent a similar situation in the future.

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            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by olivierlambert

              Are you using XOA or XO from the sources? In any case, be sure you be entirely up to date (on latest or latest commit)

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              • B Offline
                Bane @olivierlambert
                last edited by

                @olivierlambert

                I have both installed to try out community. I am performing the restore from XOA, the same console I used for the backups.

                Incidentally, I would pay for the XOA, but $70 a month to get back up for my home lab is a bit pricy, I only have one server. You guys might consider offering a paid version with backup that maybe doesn't include premium support for a reduced price. I can't speak for anyone else, but I would be willing to pay for something like that, to have a turnkey solution with easy updates and backup.

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                • olivierlambertO Offline
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by olivierlambert

                  XOA isn't meant for individuals but only companies 🙂 We can go below $70 because it's not even profitable at this price already.

                  edit: when I said try with XOA, I'm not suggesting to pay for it! Just go for the trial, to see if it works there. If it is, it might tell that's a build problem on your side 🙂

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                  • B Offline
                    Bane @olivierlambert
                    last edited by

                    @olivierlambert

                    XOA is what I have been trying. I have not tried the restore in community.

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                    • olivierlambertO Offline
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      So the backup was also made with XOA in the first place?

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                      • B Offline
                        Bane @olivierlambert
                        last edited by

                        @olivierlambert

                        That is correct.

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                        • olivierlambertO Offline
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by

                          You should probably open a support ticket with a support tunnel so we can take a look remotely.

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                          • B Offline
                            Bane @olivierlambert
                            last edited by

                            @olivierlambert My trial of premium is over, so I am unable to do that.

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                            • olivierlambertO Offline
                              olivierlambert Vates 🪐 Co-Founder CEO
                              last edited by

                              You should be able to do it anyway 🙂

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                              • B Offline
                                Bane @olivierlambert
                                last edited by Bane

                                @olivierlambert I've opened a tunnel. The ID is 33769. Do you need any other information from me?

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                                • olivierlambertO Offline
                                  olivierlambert Vates 🪐 Co-Founder CEO
                                  last edited by

                                  That would be better if you can open a support ticket from xen-orchestra.com website, so the support team could take a look tomorrow 🙂 (we are UTC+2 here)

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                                  • B Offline
                                    Bane @olivierlambert
                                    last edited by

                                    @olivierlambert After the latest update, one of the two VM;s that would not restore now restores successfully. I'm still not sure why the second one won't restore.

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                                    • olivierlambertO Offline
                                      olivierlambert Vates 🪐 Co-Founder CEO
                                      last edited by

                                      That's really weird 🤔

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