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    Backup error with space available

    Xen Orchestra
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    • olivierlambertO
      olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
      last edited by

      1. It's not a fix, it's just a workaround. It's not normal to have this kind of timeout 😕
      2. IMPORT_ERROR_PREMATURE_EOF() means the backup is maybe incomplete or import stalled
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        Bane @olivierlambert
        last edited by Bane

        @olivierlambert

        Is there anyway to determine whether it's a failed backup or stalled import? Is there anything that can be done to correct a stalled import? I assume there is nothing that can be done for it if it's a failed backup..

        Also interesting is that the restores that fail are listed with a number instead of the VM name.

        xcp-ng restore error.png

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        • olivierlambertO
          olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
          last edited by

          It's really hard to tell without being inside the infrastructure 😕

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            Bane @olivierlambert
            last edited by Bane

            @olivierlambert

            Any logs inside XCP-NG that I can look at? I've resigned myself to the fact that I will have to rebuild the two VM's that won't import, but I'd like to prevent a similar situation in the future.

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            • olivierlambertO
              olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
              last edited by olivierlambert

              Are you using XOA or XO from the sources? In any case, be sure you be entirely up to date (on latest or latest commit)

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                Bane @olivierlambert
                last edited by

                @olivierlambert

                I have both installed to try out community. I am performing the restore from XOA, the same console I used for the backups.

                Incidentally, I would pay for the XOA, but $70 a month to get back up for my home lab is a bit pricy, I only have one server. You guys might consider offering a paid version with backup that maybe doesn't include premium support for a reduced price. I can't speak for anyone else, but I would be willing to pay for something like that, to have a turnkey solution with easy updates and backup.

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                • olivierlambertO
                  olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                  last edited by olivierlambert

                  XOA isn't meant for individuals but only companies 🙂 We can go below $70 because it's not even profitable at this price already.

                  edit: when I said try with XOA, I'm not suggesting to pay for it! Just go for the trial, to see if it works there. If it is, it might tell that's a build problem on your side 🙂

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                    Bane @olivierlambert
                    last edited by

                    @olivierlambert

                    XOA is what I have been trying. I have not tried the restore in community.

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                    • olivierlambertO
                      olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                      last edited by

                      So the backup was also made with XOA in the first place?

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                        Bane @olivierlambert
                        last edited by

                        @olivierlambert

                        That is correct.

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                        • olivierlambertO
                          olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                          last edited by

                          You should probably open a support ticket with a support tunnel so we can take a look remotely.

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                            Bane @olivierlambert
                            last edited by

                            @olivierlambert My trial of premium is over, so I am unable to do that.

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                            • olivierlambertO
                              olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                              last edited by

                              You should be able to do it anyway 🙂

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                                Bane @olivierlambert
                                last edited by Bane

                                @olivierlambert I've opened a tunnel. The ID is 33769. Do you need any other information from me?

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                                • olivierlambertO
                                  olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                                  last edited by

                                  That would be better if you can open a support ticket from xen-orchestra.com website, so the support team could take a look tomorrow 🙂 (we are UTC+2 here)

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                                    Bane @olivierlambert
                                    last edited by

                                    @olivierlambert After the latest update, one of the two VM;s that would not restore now restores successfully. I'm still not sure why the second one won't restore.

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                                    • olivierlambertO
                                      olivierlambert Vates 🪐 Co-Founder🦸 CEO 🧑‍💼
                                      last edited by

                                      That's really weird 🤔

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