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    Backup error with space available

    Scheduled Pinned Locked Moved Xen Orchestra
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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      That's one great thing about virtualization and XO backup: it doesn't matter where do you restore your backups. Doesn't matter in terms of hardware, storage, network.

      You can restore all your backup on freshly installed machines or old stuff, regardless what's inside.

      B 2 Replies Last reply Reply Quote 0
      • B Offline
        Bane @olivierlambert
        last edited by

        @olivierlambert

        Where would the timeout fix be applied in community edition? There is not a /etc/xo-server directory.

        Thanks,

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        • B Offline
          Bane @olivierlambert
          last edited by

          @olivierlambert I'm also trying to restore the VM's that were successfully backed up. I have two that fail to restore and give the error:

          IMPORT_ERROR_PREMATURE_EOF()

          What can I do to determine what this failure means? I found a previous entry about disk space, but I do not have any disk usage issues that I can see.

          Filesystem          Size  Used Avail Use% Mounted on
          devtmpfs            2.8G   12K  2.8G   1% /dev
          tmpfs               2.8G  268K  2.8G   1% /dev/shm
          tmpfs               2.8G   10M  2.8G   1% /run
          tmpfs               2.8G     0  2.8G   0% /sys/fs/cgroup
          /dev/nvme0n1p1       18G  1.9G   15G  12% /
          xenstore            2.8G     0  2.8G   0% /var/lib/xenstored
          /dev/nvme0n1p5      3.9G   83M  3.6G   3% /var/log
          /dev/nvme0n1p4      512M  3.0M  509M   1% /boot/efi
          tmpfs               571M     0  571M   0% /run/user/0
          tank                4.3T  256K  4.3T   1% /tank
          tank/local-store    4.3T   17G  4.3T   1% /tank/local-store
          //192.168.2.15/iso   22T   15T  6.5T  70% /run/sr-mount/39ac011c-a02a-d9bb-0fef-7fffebbefacc
          
          

          Thanks

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          • olivierlambertO Offline
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            1. It's not a fix, it's just a workaround. It's not normal to have this kind of timeout 😕
            2. IMPORT_ERROR_PREMATURE_EOF() means the backup is maybe incomplete or import stalled
            B 1 Reply Last reply Reply Quote 0
            • B Offline
              Bane @olivierlambert
              last edited by Bane

              @olivierlambert

              Is there anyway to determine whether it's a failed backup or stalled import? Is there anything that can be done to correct a stalled import? I assume there is nothing that can be done for it if it's a failed backup..

              Also interesting is that the restores that fail are listed with a number instead of the VM name.

              xcp-ng restore error.png

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              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                It's really hard to tell without being inside the infrastructure 😕

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                • B Offline
                  Bane @olivierlambert
                  last edited by Bane

                  @olivierlambert

                  Any logs inside XCP-NG that I can look at? I've resigned myself to the fact that I will have to rebuild the two VM's that won't import, but I'd like to prevent a similar situation in the future.

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                  • olivierlambertO Offline
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by olivierlambert

                    Are you using XOA or XO from the sources? In any case, be sure you be entirely up to date (on latest or latest commit)

                    B 1 Reply Last reply Reply Quote 0
                    • B Offline
                      Bane @olivierlambert
                      last edited by

                      @olivierlambert

                      I have both installed to try out community. I am performing the restore from XOA, the same console I used for the backups.

                      Incidentally, I would pay for the XOA, but $70 a month to get back up for my home lab is a bit pricy, I only have one server. You guys might consider offering a paid version with backup that maybe doesn't include premium support for a reduced price. I can't speak for anyone else, but I would be willing to pay for something like that, to have a turnkey solution with easy updates and backup.

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                      • olivierlambertO Offline
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by olivierlambert

                        XOA isn't meant for individuals but only companies 🙂 We can go below $70 because it's not even profitable at this price already.

                        edit: when I said try with XOA, I'm not suggesting to pay for it! Just go for the trial, to see if it works there. If it is, it might tell that's a build problem on your side 🙂

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                        • B Offline
                          Bane @olivierlambert
                          last edited by

                          @olivierlambert

                          XOA is what I have been trying. I have not tried the restore in community.

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                          • olivierlambertO Offline
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            So the backup was also made with XOA in the first place?

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                            • B Offline
                              Bane @olivierlambert
                              last edited by

                              @olivierlambert

                              That is correct.

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                              • olivierlambertO Offline
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                You should probably open a support ticket with a support tunnel so we can take a look remotely.

                                B 1 Reply Last reply Reply Quote 0
                                • B Offline
                                  Bane @olivierlambert
                                  last edited by

                                  @olivierlambert My trial of premium is over, so I am unable to do that.

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                                  • olivierlambertO Offline
                                    olivierlambert Vates 🪐 Co-Founder CEO
                                    last edited by

                                    You should be able to do it anyway 🙂

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                                    • B Offline
                                      Bane @olivierlambert
                                      last edited by Bane

                                      @olivierlambert I've opened a tunnel. The ID is 33769. Do you need any other information from me?

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                                      • olivierlambertO Offline
                                        olivierlambert Vates 🪐 Co-Founder CEO
                                        last edited by

                                        That would be better if you can open a support ticket from xen-orchestra.com website, so the support team could take a look tomorrow 🙂 (we are UTC+2 here)

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                                        • B Offline
                                          Bane @olivierlambert
                                          last edited by

                                          @olivierlambert After the latest update, one of the two VM;s that would not restore now restores successfully. I'm still not sure why the second one won't restore.

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                                          • olivierlambertO Offline
                                            olivierlambert Vates 🪐 Co-Founder CEO
                                            last edited by

                                            That's really weird 🤔

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