XCP-ng
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    One of the backups fail with no error

    Scheduled Pinned Locked Moved Xen Orchestra
    29 Posts 4 Posters 4.2k Views 3 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A Offline
      ashinobi @tjkreidl
      last edited by ashinobi

      @tjkreidl

      "Iss there still enough storage space to contain the backup?"--> yes there is, the backup location only using 36% of disk. I'll add another 100 GB just to test and see if that is the issue.
      448f807b-ffb7-43be-9b24-f0e1e5f10005-image.png

      "Did it take close to 24 hours last time (might be a timeout issue)" ---> Correction on the last successful backup, it was 5th of November of 2022 was the last successful backup. It only took 26 minutes to perform the backup:

      585a119f-1f31-41ca-a565-c012348c277e-image.png

      "From what storage to what backup server/storage are you doing the backup? " I have 2 storage DSM 920+ and 1522+. The DSM 1522+ is where VMDisk storage is located, it has a 10 GB nic dedicated to connect XCP-NG to the storage and 1GB NIC to manage it. The DSM 920+ is where the backup goes to, it only has has 2 1GB NIC in LAGG.

      "What was the state of the active task while it was running (xe task-list)?" --> I ran the backup again and it failed, this what I was able to get in xe task-list

      [18:22 home-hypervisor ~]# xe task-list
      uuid ( RO)                : ab0df756-9f87-d6c2-9d08-69eabc030686
                name-label ( RO): SR.scan
          name-description ( RO):
                    status ( RO): pending
                  progress ( RO): 0.000
      
      
      uuid ( RO)                : 81af28e4-eb75-5549-3858-e26987dd6d65
                name-label ( RO): SR.scan
          name-description ( RO):
                    status ( RO): pending
                  progress ( RO): 0.000
      
      
      uuid ( RO)                : d3774ca1-f7d2-a782-8e77-d91c0c83d7d2
                name-label ( RO): SR.scan
          name-description ( RO):
                    status ( RO): pending
                  progress ( RO): 0.000
      
      
      uuid ( RO)                : 32c87459-b0ab-a28c-6de7-a85292f81190
                name-label ( RO): SR.scan
          name-description ( RO):
                    status ( RO): pending
                  progress ( RO): 0.000
      
      1 Reply Last reply Reply Quote 0
      • A Offline
        ashinobi @olivierlambert
        last edited by

        @olivierlambert

        My version is XCP-NG 8.2.1

        julien-fJ 1 Reply Last reply Reply Quote 0
        • julien-fJ Offline
          julien-f Vates 🪐 Co-Founder XO Team @ashinobi
          last edited by julien-f

          @ashinobi The backup log is available at the top of the detailed view of the run. The first button are Copy to clipboard and Download log:

          ecce8d77-138a-4dc4-af68-c1dbea77311e-image.png

          Also, what's your backup config?

          • Full Backup, Delta Backup, Disaster Recovery or Continuous Replication?
          • Are you using an XO Proxy?
          A 1 Reply Last reply Reply Quote 0
          • A Offline
            ashinobi @julien-f
            last edited by

            @julien-f

            Checking your screenshot, I believe you are pertaining to this information:

            5a00e849-61da-4b04-b930-5dab97c487bf-image.png

            As you can see on the above screenshot it does not contain any information

            Regarding the backup type it is configured to use Delta Backup and I do not have XO Proxy. I only have 1 XO and 1 XCP-NG host.

            julien-fJ 1 Reply Last reply Reply Quote 0
            • julien-fJ Offline
              julien-f Vates 🪐 Co-Founder XO Team @ashinobi
              last edited by julien-f

              @ashinobi Indeed, and what happens when you click on the button above to copy the log?

              Is the result empty?

              A julien-fJ 2 Replies Last reply Reply Quote 0
              • A Offline
                ashinobi @julien-f
                last edited by

                @julien-f

                When I click copy, this is the content:

                {
                  "data": {
                    "mode": "delta",
                    "reportWhen": "never"
                  },
                  "id": "1669110304104",
                  "jobId": "abf4bca7-d173-45fa-af98-2ba87e1884f2",
                  "jobName": "Unifi-Controller",
                  "message": "backup",
                  "scheduleId": "a8833db6-0416-4699-bf7b-5ddf21c2a821",
                  "start": 1669110304104,
                  "status": "failure",
                  "end": 1669110305095,
                  "result": {}
                }
                
                1 Reply Last reply Reply Quote 0
                • julien-fJ Offline
                  julien-f Vates 🪐 Co-Founder XO Team @julien-f
                  last edited by

                  @ashinobi Thank you, this is the log we wanted to see, even though there are not much info there ^^

                  Do you have an official XOA? If so, can you open a support tunnel so we can investigate directly?

                  A 2 Replies Last reply Reply Quote 0
                  • A Offline
                    ashinobi @julien-f
                    last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      ashinobi @julien-f
                      last edited by

                      @julien-f

                      I currently don't have a support license, if I buy a standard license. Can I still keep all the bells and whistle while having only standard license?

                      1 Reply Last reply Reply Quote 0
                      • olivierlambertO Online
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        You can use an XOA Premium in trial for free, so we can at least see if you reproduce the problem 🙂

                        A 1 Reply Last reply Reply Quote 0
                        • A Offline
                          ashinobi @olivierlambert
                          last edited by

                          @olivierlambert

                          I have installed XOA. Is it okay to just disabled the current failing backup and create a new a new backup for the VM we are having trouble or do I need to delete the existing backup before doing anything?

                          julien-fJ 1 Reply Last reply Reply Quote 0
                          • olivierlambertO Online
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            What do you think @julien-f ?

                            1 Reply Last reply Reply Quote 0
                            • julien-fJ Offline
                              julien-f Vates 🪐 Co-Founder XO Team @ashinobi
                              last edited by

                              @ashinobi Disabling is enough, but keep in mind that creating a new job (as opposed to exporting/importing the config) will create a job with a different id, detached from the previous one, ie it will not continue the delta backup chains but create new ones 🙂

                              A 1 Reply Last reply Reply Quote 0
                              • A Offline
                                ashinobi @julien-f
                                last edited by

                                @julien-f

                                How do export the backup config for the failing backup and how do I import it to XOA?

                                julien-fJ 1 Reply Last reply Reply Quote 0
                                • julien-fJ Offline
                                  julien-f Vates 🪐 Co-Founder XO Team @ashinobi
                                  last edited by

                                  @ashinobi Currently it's only possible to export the whole config of the XOA, for a single job, unless it's a real issue, you'll be better creating a new one 🙂

                                  A 1 Reply Last reply Reply Quote 0
                                  • A Offline
                                    ashinobi @julien-f
                                    last edited by

                                    @julien-f

                                    I have created a new backup job in XOA and it worked fine. I will just destroy the current backup job in my XO and create a new job. Thanks again for the help.

                                    1 Reply Last reply Reply Quote 1
                                    • olivierlambertO Online
                                      olivierlambert Vates 🪐 Co-Founder CEO
                                      last edited by

                                      I don't know if I missed it, but on your sources, what's the NodeJS version you are using?

                                      A 1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        ashinobi @olivierlambert
                                        last edited by

                                        @olivierlambert

                                        On Xen Orchestra I am using node.js 16

                                        1 Reply Last reply Reply Quote 0
                                        • olivierlambertO Online
                                          olivierlambert Vates 🪐 Co-Founder CEO
                                          last edited by

                                          Okay so that's fine on this side.

                                          1 Reply Last reply Reply Quote 0
                                          • T techjeff referenced this topic on
                                          • First post
                                            Last post