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    Backup Emails Don't Send If Backups Fail Due To License Issues

    Scheduled Pinned Locked Moved Backup
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    • planedropP Offline
      planedrop Top contributor
      last edited by

      I recently got some license adjustments done for my org (the new licensing structure is great!), and realized after doing so that my backups were failing but I was NOT getting notified that they were like normal.

      I have XOA setup to email me if my backups succeed or fail, so I know if there are any issues. I check on this every night and realized that after the license change, I wasn't getting notified at all. I logged in to check and saw failures across the board because "feature Unauthorized".

      Realizing my new XOA Premium license hadn't been activated on this XOA yet, but the old one had been invalidated (since I swapped to the new structure), was the root cause of this.

      I'm thinking it would be better if there was a way for XOA to email about failures if it's related to license failures, or maybe it's supposed to and there's a bug?

      I can see a situation in which an admin forgets to check (or only checks when they get failure emails) and could go a while with backups failing until they realize the license didn't get updated.

      Probably low down on the priority list, since this should be a fairly rare scenario, but wanted to mention it here for others to see.

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      • olivierlambertO Offline
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        That's probably something to improve yes, you can create an issue on GH, so we can change the notification to at least tell you there's something wrong with the license 🙂

        planedropP 1 Reply Last reply Reply Quote 0
        • planedropP Offline
          planedrop Top contributor @olivierlambert
          last edited by

          @olivierlambert Sounds good, I will go do that, much appreciated!

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          • planedropP Offline
            planedrop Top contributor @planedrop
            last edited by

            @olivierlambert issue added, it's my first time doing it on GH so apologies if I missed anything or put it in the wrong category.

            https://github.com/vatesfr/xen-orchestra/issues/7893

            planedrop created this issue in vatesfr/xen-orchestra

            closed Add Email Notification For License Issues To Prevent Backup Failure #7893

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            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              Perfect, thank you 👍

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