Hello @someone2b,
Marc here, CMO of Vates. I wanted to provide some clarity on our new pricing structure and the reasoning behind these changes.
Here are a few key points that led to our decision:
In 2022, half of the support requests from Xen Orchestra customers were actually related to issues with the hypervisor layer, which aren't covered by standalone Xen Orchestra support.
We've seen an increase in requests for XCP-ng support from users who only seek help after encountering issues in their infrastructure.
XCP-ng and Xen Orchestra have become deeply integrated, making it increasingly challenging for our team to effectively support Xen Orchestra without also addressing the virtualization platform.
We’ve also redesigned our business model to be more equitable, particularly for smaller infrastructures. For those with 10 hosts or fewer, the new pricing is actually lower than the previous cost of purchasing XCP-ng and Xen Orchestra separately.
That being said, we didn't forgot as well all the remaining XenServer users out there and we are currently working on to have a secure and affordable path forward for them as well. If you have any questions or would like to discuss this further, please don’t hesitate to reach out to our sales team at sales@vates.tech.
Marc
